Using AI Models to Generate Knowledge Bases in the Context of IT Service Management

Rim Messaoudi, Alexandru Alexandrescu, Francois Azelart

2025

Abstract

Artificial intelligence (AI) models have fundamentally improved its capacity to treat several topics and domains. The purpose of this paper is to use these methods especially Large Language Models (LLMs) to generate knowledge databases in the context of Information Technology Service Management (ITSM). The work starts by extracting information from documents and perform analysis on these documents using Natural Language Processing (NLP) techniques to group them into rigorous knowledge base articles that are easy to classify and search. This paper presents a method that applies generative AI for building a knowledge database in the context of ITSM (Information Technology Service and Management).

Paper Citation

in Harvard Style

Messaoudi R., Alexandrescu A. and Azelart F. (2025). Using AI Models to Generate Knowledge Bases in the Context of IT Service Management. In Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KEOD; ISBN 978-989-758-769-6, SciTePress, pages 136-139. DOI: 10.5220/0013741600004000

in Bibtex Style

@conference{keod25,
author={Rim Messaoudi and Alexandru Alexandrescu and Francois Azelart},
title={Using AI Models to Generate Knowledge Bases in the Context of IT Service Management},
booktitle={Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KEOD},
year={2025},
pages={136-139},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013741600004000},
isbn={978-989-758-769-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KEOD
TI - Using AI Models to Generate Knowledge Bases in the Context of IT Service Management
SN - 978-989-758-769-6
AU - Messaoudi R.
AU - Alexandrescu A.
AU - Azelart F.
PY - 2025
SP - 136
EP - 139
DO - 10.5220/0013741600004000
PB - SciTePress