Optimising Customer Experience in Banking: A Digital Slot Scheduling System

Manisha More, Shivam M. Bhadane, Baswadeep Bembare, Savya S. Bhamare, Ajay S. Bhalekar, Yash M. Bendale

2025

Abstract

In today’s busy world, long queues at banks cause headaches and inconvenience for people and bank staff. The Bank Slot Scheduler project brings forward a web-based platform to help ease banking services by letting users pre-book slots for their bank work. Our website is built using MERN stack development, this system allows users to select a bank, choose a time slot according to their schedule, and hence book slots which reduces wait times and enhances efficiency. It uses a slot allocation algorithm to manage user flow and prevent many hardships faced by users while ensuring security through encrypted data and user authentication. We will also initiate campaigns to educate people about how our website works and how it will ease their banking stress. Bank admins can view appointments, overview activities, and handle slots with a dashboard displaying how many users book a slot and when. The system can be modified to use across multiple platforms which will offer a future-ready solution for modern banking problems. As the scheduled booking would be handled by our website the employee and user stress would be reduced.

Paper Citation

in Harvard Style

More M., Bhadane S., Bembare B., Bhamare S., Bhalekar A. and Bendale Y. (2025). Optimising Customer Experience in Banking: A Digital Slot Scheduling System. In Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25; ISBN 978-989-758-777-1, SciTePress, pages 461-465. DOI: 10.5220/0013884800004919

in Bibtex Style

@conference{icrdicct`2525,
author={Manisha More and Shivam Bhadane and Baswadeep Bembare and Savya Bhamare and Ajay Bhalekar and Yash Bendale},
title={Optimising Customer Experience in Banking: A Digital Slot Scheduling System},
booktitle={Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25},
year={2025},
pages={461-465},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013884800004919},
isbn={978-989-758-777-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25
TI - Optimising Customer Experience in Banking: A Digital Slot Scheduling System
SN - 978-989-758-777-1
AU - More M.
AU - Bhadane S.
AU - Bembare B.
AU - Bhamare S.
AU - Bhalekar A.
AU - Bendale Y.
PY - 2025
SP - 461
EP - 465
DO - 10.5220/0013884800004919
PB - SciTePress