SINONA (Ready to Deliver Your Medicine) Service for Outpatients at Health Service Center

Haedar Akib, Andi Selvi Kartini Wonsu, Didin, Andi Muhammad Rivai, Khairil Asnan Haedar

2024

Abstract

This study aims to evaluate the feasibility, effectiveness, and user perceptions of SINONA in enhancing healthcare service delivery at La Mappapenning Regional Hospital, Bone, Indonesia. A qualitative-phenomenological approach was employed, involving semi-structured interviews with 12 patients and 3 employees, supported by observational data. The study analyzed user awareness, perceptions, and service quality using Rogers' innovation diffusion theory as a conceptual framework. Findings reveal that SINONA improves accessibility and patient satisfaction, particularly for those with time constraints or mobility challenges, by delivering medications safely and promptly. Despite these benefits, challenges such as delivery delays and limited interaction with pharmacists were identified, reflecting variability in user perceptions. The study highlights the service's potential to enhance healthcare equity and efficiency through innovative logistics and technology integration while recommending continuous user education, inclusivity, and system optimization. SINONA exemplifies the modernization of healthcare services aligned with social justice and contemporary public health needs.

Paper Citation

in Harvard Style

Akib H., Wonsu A., Didin., Rivai A. and Haedar K. (2024). SINONA (Ready to Deliver Your Medicine) Service for Outpatients at Health Service Center. In Proceedings of the 4th International Conference on Humanities Education, Law, and Social Science - Volume 1: ICHELS; ISBN 978-989-758-752-8, SciTePress, pages 753-760. DOI: 10.5220/0013421000004654

in Bibtex Style

@conference{ichels24,
author={Haedar Akib and Andi Wonsu and Didin and Andi Rivai and Khairil Haedar},
title={SINONA (Ready to Deliver Your Medicine) Service for Outpatients at Health Service Center},
booktitle={Proceedings of the 4th International Conference on Humanities Education, Law, and Social Science - Volume 1: ICHELS},
year={2024},
pages={753-760},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013421000004654},
isbn={978-989-758-752-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Humanities Education, Law, and Social Science - Volume 1: ICHELS
TI - SINONA (Ready to Deliver Your Medicine) Service for Outpatients at Health Service Center
SN - 978-989-758-752-8
AU - Akib H.
AU - Wonsu A.
AU - Didin.
AU - Rivai A.
AU - Haedar K.
PY - 2024
SP - 753
EP - 760
DO - 10.5220/0013421000004654
PB - SciTePress