Hanlie Smuts, Alta van der Merwe, Marianne Loock



The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these knowledge management software tools have the advantage of using the organisation’s existing information technology infrastructure. Organisations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems and infrastructure to support knowledge management. It is imperative that these investments are validated properly, made wisely and that the most appropriate technologies and software tools are selected or combined to facilitate knowledge management. In this paper, we propose a set of characteristics that should support decision makers in the selection of software tools for knowledge management. These characteristics were derived from both in-depth interviews and existing theory in publications.


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Paper Citation

in Harvard Style

Smuts H., der Merwe A. and Loock M. (2009). KEY CHARACTERISTICS IN SELECTING SOFTWARE TOOLS FOR KNOWLEDGE MANAGEMENT . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8111-85-2, pages 170-179. DOI: 10.5220/0001991401700179

in Bibtex Style

author={Hanlie Smuts and Alta van der Merwe and Marianne Loock},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},

in EndNote Style

JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
SN - 978-989-8111-85-2
AU - Smuts H.
AU - der Merwe A.
AU - Loock M.
PY - 2009
SP - 170
EP - 179
DO - 10.5220/0001991401700179