Flexibility in Home Delivery by Enabling Time Window Changes

F. Phillipson, E. van Kempen

Abstract

To enhance the perceived quality of home delivery services more and more flexibility is offered to the receivers. Enabling same-day delivery, communicating predefined narrow time windows, choosing the time windows and alternative address delivery add to the receiver’s experience, making the delivery company an interesting partner for parcel-shipping companies. A new flexibility is the possibility to change the chosen or communicated time window by the receiver during the day of delivery. In this paper we investigate the effect on delivery costs of this flexibility. Receivers are allowed to change their time window until the start of the old or new (the earliest) time window. In this paper two situations are investigated: one situation where communicated time window is a result of the planning process (Time Indication) and one situation where the original time window was already chosen by the receiver (Time choice). We show that the costs rises quickly in the Time Indication case when the percentage of time window changes grow. The Time Choice case is more costly at the start, but time window changes can be handled without (too much) extra costs. However, here a higher percentage of parcels is delivered outside the time windows.

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Paper Citation


in Harvard Style

Phillipson F. and van Kempen E. (2021). Flexibility in Home Delivery by Enabling Time Window Changes.In Proceedings of the 10th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES, ISBN 978-989-758-485-5, pages 453-458. DOI: 10.5220/0010330604530458


in Bibtex Style

@conference{icores21,
author={F. Phillipson and E. van Kempen},
title={Flexibility in Home Delivery by Enabling Time Window Changes},
booktitle={Proceedings of the 10th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,},
year={2021},
pages={453-458},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010330604530458},
isbn={978-989-758-485-5},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 10th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,
TI - Flexibility in Home Delivery by Enabling Time Window Changes
SN - 978-989-758-485-5
AU - Phillipson F.
AU - van Kempen E.
PY - 2021
SP - 453
EP - 458
DO - 10.5220/0010330604530458