Identification and Modeling of Factors That Cause Patient Queue

Sylvana Rianti, Sri Wahyuni Nasution

Abstract

Patient queues occur in various hospitals in the world, especially in outpatients with an average waiting time of more than 60 minutes. Long queues often occur and become a problem because of the many people who come to wait beyond the normal limit. The purpose of this study was to identify and model the factors causing the queue of patients from 5,898 patients with a sample of 260 respondents (accidental sampling). Data analysis used univariate, bivariate with chi-square test, and multivariate with multiple logistic regression at the 95% confidence level ( = 0.05) were performed. Statistical test results showed that there was an influence of patient waiting time at registration until the call, length of time the doctor's examination, human resources to the patient queue, p <0.05. As the most influential variable, human resource (HR) availability has a 9.6 times higher chance of inadequate HR availability. Accuracy of 91% for the design of the patient queue variable model using SEM method for all test variables was achieved

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Paper Citation


in Harvard Style

Rianti S. and Nasution S. (2020). Identification and Modeling of Factors That Cause Patient Queue.In Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP, ISBN 978-989-758-500-5, pages 104-111. DOI: 10.5220/0010289601040111


in Bibtex Style

@conference{himbep20,
author={Sylvana Rianti and Sri Wahyuni Nasution},
title={Identification and Modeling of Factors That Cause Patient Queue},
booktitle={Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,},
year={2020},
pages={104-111},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010289601040111},
isbn={978-989-758-500-5},
}


in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,
TI - Identification and Modeling of Factors That Cause Patient Queue
SN - 978-989-758-500-5
AU - Rianti S.
AU - Nasution S.
PY - 2020
SP - 104
EP - 111
DO - 10.5220/0010289601040111