Authors:
Yang Xiang
;
Mingjun Lan
and
Wanlei Zhou
Affiliation:
School of Information Technology, Deakin University, Australia
Keyword(s):
Web services, Integration, Hotel industry, Distributed system.
Abstract:
The hotel industry is in need of efficient, integrated, and economic supply chains and circulation processes. This paper introduces a project of integration of hotel management systems by web services technology. We discuss how web services will consent to the hotel industry by automating product distributions and providing better services to buyers, suppliers, and prospective partners. The project, Group Hotel Integration Reservation System (GHIRS), integrates many hotel industry systems such as Enterprise Information System (EIS), Enterprise Information Portal system (EIP), Customer Relationship Management system (CRM) and Supply Chain Management system (SCM) together. Evaluation of this project and comparison with other systems are discussed. We conclude that although web services technology faces some challenges, it is a potential tool that brings hotel industry increasing profits.