Authors:
Mauro Paparo
;
Sergio Zapata
and
María Inés Lund
Affiliation:
Institute of Informatics, National University of San Juan, Argentina
Keyword(s):
Software quality, software metrics, software users’ satisfaction, quality dimension.
Related
Ontology
Subjects/Areas/Topics:
Databases and Information Systems Integration
;
Enterprise Information Systems
;
Software Measurement
Abstract:
The most recent concepts on software quality take into account the factors of product quality, process quality and the satisfaction level of users. Therefore, when putting forth a plan for improving a software product, special attention should be paid as to incorporate the level of users’ satisfaction into the development premises. On this latter respect, well-designed surveys have proven to be a valuable tool to obtain and measure satisfaction variables. The survey-based strategies, however, present a drawback on the fact that the tasks involved in questionnaire generation are difficult to automate, which renders the entire approach almost impracticable. This work presents a proposal for automating the various stages defined in questionnaire generation, with the aim at making the measurement method be both applicable and more practical.