3.3 Practical Path of Lululemon's
Social Media Marketing
3.3.1 Build Experience Centres to Gather
the Sports Community
The Lululemon brand takes experience centres as the
core link of its marketing strategy. Before entering a
new market, it sets up experience centres in advance
to warm up the market and convenes a KOL team to
carry out teaching activities. These experience centres
do not undertake sales tasks, but focus on providing
customers with course experiences, attracting and
gathering local yoga enthusiasts through regular yoga
courses, promoting exchanges and strengthening the
cohesion of the yoga community, and also covering a
variety of sports courses, such as cycling, dancing,
running, and others, with the aim of establishing
sports communities with their own characteristics.
Consumers' participation in these courses and
community activities creates brand awareness and
value, and through mutual communication and
sharing, word-of-mouth spreads, which leads to the
continuous expansion of the community and lays the
foundation for new marketing promotions. This
experience centre marketing model brings significant
benefits: on the one hand, the combination of
products and free experience courses allows
consumers to understand the brand's philosophy,
influence their lifestyles, and form brand attachments
in community activities, and enhances brand loyalty
with the help of product demonstrations; on the other
hand, through in-depth contact with potential
consumers, the author can observe their living and
consumption habits, and collect feedback to optimize
the applicability of the products. In terms of
community operation, Lululemon understands that
community creation is the foundation and operation
is the key, and since the establishment of the
community, Lululemon has regularly and
innovatively organised activities to closely integrate
the brand concept with the connotations of healthy
life and deliver them to consumers. Nowadays, the
communication mode within the community has
changed from "information production - information
dissemination", which is traditionally led by brand
enterprises and media organisations, to "content
production - content sharing", which is widely
participated by community members, who can
express their views and create content within the
group, and communicate with community opinion
leaders, other members and brand marketing leaders.
Members can express their views and create content
in the group, and engage in dialogues and exchanges
with community opinion leaders, other members and
brand marketing managers to satisfy the needs for
emotional communication and self-realization, so that
consumers can feel that they are part of the
community, form psychological dependence,
promote social interaction and strengthen the
emotional connection with the brand. This interactive
mode full of "participation" keeps consumers highly
enthusiastic, forming consumer stickiness and brand
attachment (Zhang & Loo, 2023).
3.3.2 Cultivate Opinion Leaders to Lead
Community Development
Lululemon's marketing strategy is unique in that it
does not rely on traditional mass media such as
advertisements and celebrity endorsements, but
instead focuses on cultivating a team of opinion
leaders through the community to build stronger
relationships with consumers. These opinion leaders
usually consist of professional yoga, swimming and
fitness instructors, as well as professionally trained
shop staff. Under the guidance of the brand culture,
they further expand the brand's private traffic through
daily teaching and fitness activities, and promote the
brand through the word-of-mouth effect of
professionals, gradually forming a fan circle centred
on opinion leaders to continuously expand the brand's
influence.
According to statistics, Lululemon has more than
2,000 brand ambassadors around the world, including
three categories: global yoga ambassadors, elite
ambassadors and shop ambassadors. Whenever the
brand enters a new market, it will find well-known
local fitness trainers and yoga teachers and invite
them to become brand ambassadors. These
ambassadors wear Lululemon's newest and classic
styles, and build a community-based marketing
strategy through social networks, grassroots
communities and shop events (Li, 2023). In the era of
new media, opinion leaders pay more attention to
online brand communication, and have set up
accounts on platforms such as Xiaohongshu and
Weibo, posting exercise instructional videos to attract
community members, thus promoting both brand
awareness and sales.
3.3.3 Brand Business Expansion: Online
Community Attraction Strategy
When Lululemon entered the Chinese market at a
time when the mobile Internet was booming, the
company adopted an online and offline marketing
strategy. Through the WeChat platform, which is
widely used by the country's people, Lululemon built
an online community and comprehensively covered
its online business in its WeChat public number.
Consumers can not only directly link to the online
store to shop for products, but also book offline