Southern States Portal: A Digital Gateway to South India's

Government Resources

K. Venkatesh, Jayasri K., Chithra Maalya U., Sanjana U. Jain and Lily Arockia Ancy S.

Department of Computer Science and Engineering, Kalasalingam Academy of Research and Education, Virudhunagar,

Tamil Nadu, India

Keywords: Digital Governance, Southern States Portal, Government Services, Information Accessibility, User

Experience (UX), Service Integration, State‑Specific Portals, Digital India Portal, E‑Governance,

Comparative Analysis, Multilingual Support, Mobile Responsiveness, Real‑Time Updates, Usability,

Navigation, Digital Inclusion, SDG 9, SDG 16.

Abstract: This democratizing digital initiative connects primarily people from Tamil Nadu, Andhra Pradesh, Telangana,

Karnataka, and Kerala to the Government services from the State and Central governments. The portal aims

to reduce fragmentation of information and information delivery efforts by simplifying access to all relevant

government websites from a single source. This study discusses the Design, Development, and Sustenance

aspect, along with the outcome of the Portal and comparative assessment with Digital India Portal The study

evaluates the pros and cons of state specific portal, reinforces the fact that digital governance plays an essential

role in accessibility as well as service efficiency. Comparison between user experience, functionalities,

accessibility services and integration of the services are described through qualitative and quantitative

evaluations. Relevance to United Nations Sustainable Development Goals (SDGs): The conduct of this

research supports the SDGs of the United Nations, specifically Goal (SDG) 9 (Industry, Innovation and

Infrastructure) and Goal 16 (Peace, Justice and Strong Institutions). This portal is designed to fulfill these

goals by focusing on digital inclusivity, transparency, and efficiency in governance.

1 INTRODUCTION

The growth of digital platforms has led to a fast-

paced evolution of governance mechanisms in India.

Therefore, state specific portals have received never

before attention. Differentiated state-level platforms

such as the Digital India Portal notwithstanding that

provide citizens with an omni-access layer across the

services at a national-level, state-specific portals

have gained precedence in catering to citizens at the

regional level around their uniqueness in needs,

wants, and challenges. (2023) Government portals

are also critical on the road to closing the digital

divide and can support more efficient, transparent

and responsive governance that is grounded in local

realities. One of the initiatives is the Southern States

Portal which allots police services of five key

Southern Indian states Andhra Pradesh, Karnataka,

Kerala, Tamil Nadu and Telangana to be together in

one place to ensure easy navigation. Over Time this

has played a major role in allowing citizens to access

a variety of services in departments of public health,

education, transport, welfare schemes, etc.

Multilingual facility is provided in the portal, where

user can interact with the portal in his language which

overcome the barriers in Indian society, as India is a

multilingual country.

The habits formed during the pandemic are now

ingrained and citizens are more inclined to do their

governmental business through the digital medium.

State-specific portals have emerged as important

conduits for efficient service delivery in this context.

Portals provide many benefits such as minimising

need to visit government offices, timely updates, and

improved implementation in the face of large-scale

democratic accessibility. In addition, they also enable

the implementation of government schemes tailored

to the local populace thus making public service

more relevant and efficient. This paper explores the

functions, usability, and effectiveness of the

Southern States Portal, spotlighting strengths and

opportunities for improvement. In particular, we look

at whether and how the portal features such as multi-

department service integration and localized content

Venkatesh, K., K., J., U., C. M., Jain, S. U. and S., L. A. A.

Southern States Portal: A Digital Gateway to South India’s Government Resources.

DOI: 10.5220/0013917800004919

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies (ICRDICCT‘25 2025) - Volume 4, pages

617-622

ISBN: 978-989-758-777-1

617

have an impact on ease-of-use and delivery

efficiency. Further, the paper also helps to evaluate

the extent to which these kinds of regional portals

contribute to the overall objectives of e-governance,

such as enhancing transparency, accountability, and

citizen participation. Giving a holistic understanding,

a cross-simulation is done taking Southern States

Portal & Digital India Portal as vertices for

comparison. This contrasts these offerings in ways

such as scope, user experience, and the mechanisms

used to deliver the service. The Digital India Portal

indeed catered to a range of National-level services

under one interface but state portals like the Southern

States Portal have taken a more regional approach by

providing services focusing on regional needs. This

comparison between state and national portals for

grievance redressal will help elucidate the different

aspects which can provide an insight into the state

portals complementing the national portals and their

collective contribution towards the vision of a

digitally empowered India. The broader

consequences of state specific portals in the future of

e-governance in India, will be discussed in this paper.

Keywords: user interface, design improvements,

integration, widgets, accessibility This analysis, by

uncovering these gaps, not only aids in providing

strong recommendations and insights for the

improvement of the Southern States Portal and

equivalent efforts, it lays the foundation for making

digital governance in the country more effective and

inclusive.

2 LITERATURE REVIEW

Literature Review Digital governance has developed

quickly over the last 10 years, with many studies

analysing the influence that online government

portals have had on accessibility, transparency and

efficiency. By reviewing relevant literature

surrounding the areas of digital governance,

including state-specific portals, comparative analysis

of e-governance, we can ensure that the different

facets of the research topic are covered (covering

significant studies in each area). E-Governance,

Digital Portals– A number of studies have explored

digital portals for improving government

availability. As Bhatnagar (2020) states, "e-

governance platforms are a key component in

bridging the digital divide and enabling citizens easy

access to public services". In the same vein, Sharma

& Gupta (2019) noted the importance of user-

friendly interfaces and central hubs of service

provision, which play a major role in enhancing

engagement and reducing bureaucratic stalling.

State-Specific Government Portals-Regional

government portals have been extensively studied to

assess the extent of localized services. A study by

Reddy et al. (2021) assessed the decentralized state-

specific portals in India and recommended better

multi-language facilities and real-time updates in

order to boost user satisfaction. Also, Verma (2022)

analysed the operational aspect of digital governance

with a focus on South Indian states stating that state

level specific portals increase efficiency as compared

to national level mechanisms. Comparative Studies

on Digital Government Platforms-Comparative

studies between national and regional portals

pinpointed some clear advantages and limitations of

the two different approaches. 4.4 Kumar et al.

Federated Learning for e Governance (2023) the user

feedback mechanism is integrated with an

underlying e-governance mechanism. Cybersecurity

in Digital Governance-A paper by Patel & Srinivasan

(2022) highlighted the significance of cybersecurity

in government portals. Multilingual Support in E-

Governance (Ghosh, 2021) examined how the

availability of multilingual support in terms of digital

services can contribute towards increasing the rate of

digital governance adoption. AI IN PUBLIC

SERVICE PORTALS-JAIN ET AL. (2023).

Exploring AI-based solutions for improvement of e-

government services. Mukherjee & Roy (2024)

Cloud Computing for Government Portals. Recent

Work on Digital Mobile First Government

Platforms- Sharma & Verma (2023) Sharma &

Verma (2023) Mobile-First Approach in Government

Digital Services Blockchain for secure digital

governance transactions-Bose et al. (2024) studied

blockchain applications within secured governance

exchanges.

3 METHODOLOGY

3.1 Existing Methodology

Existing Methodology: State-Specific Digital

Portals

Digital portals, specifically at the state level, have

emerged as an essential methodology in digital

governance, granting citizens direct access to

government services tailored to their states. These

portals operate autonomously, but are meant to serve

as a solution for localized governance based on the

needs of the state populations.

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3.1.1 Overview of State-Specific Digital

Portals

State governments in India have launched dedicated

portals to deliver essential services, ensuring

accessibility and efficiency. These portals typically

provide services such as:

Public Grievance Redressal: Portals such as Jana

Sevaka (Karnataka) allow citizens to file complaints

and seek resolutions online.

Utility Services: Websites like TNeGA (Tamil

Nadu) provide access to electricity bill payments,

water connections, and tax services.

Citizen Certificates & Identification Services:

Systems such as MeeSeva (Andhra Pradesh &

Telangana) allow users to obtain birth/death

certificates, income certificates, and caste certificates

digitally. These portals are designed to bring

government services closer to the people while

reducing bureaucracy and processing delays.

3.1.2 Implementation Strategy

The implementation of state-specific digital portals

generally follows a structured methodology:

Requirement Analysis: Identifying the needs of

citizens and the most sought-after government

services.

Portal Development: Designing user-friendly

websites with interactive dashboards and mobile

accessibility.

Integration of Services: Connecting various

government departments and enabling seamless data

exchange.

Security and Data Protection: Implementing

cybersecurity measures to protect citizen data and

ensure secure transactions.

Multilingual Support: Enabling regional language

interfaces for better accessibility.

Performance Monitoring & Updates: Regularly

updating portals to improve efficiency and user

experience.

3.1.3 Advantages of State-Specific Portals

Localized Service Delivery: Ensures services are

tailored to regional requirements.

Faster Processing Time: Reduces bureaucratic

hurdles and automates approvals.

Enhanced Digital Inclusion: Provides services in

local languages, making them accessible to rural

populations.

Transparency & Accountability: (Patel, R. &

Srinivasan, A., 2 0 2 2 ) Allows tracking of

application statuses, reducing corruption and delays.

3.1.4 Challenges in State-Specific Portals

Fragmentation of Services: (Ghosh, D., 2021)

Users must navigate multiple portals if they require

services from different states.

Lack of Uniformity: (Jain, M. et al., 2023) Different

portals use varying UI/UX designs, leading to

inconsistency.

Limited Integration with National Platforms:

Many state portals operate independently without full

integration into central systems like DigiLocker or

UMANG.

Connectivity Issues: Rural areas with poor internet

infrastructure face difficulties in accessing services.

3.2 Proposed Methodology

The proposed methodology outlines The Southern

States Portal is designed to serve as a centralized

digital platform integrating the government services

of Tamil Nadu, Andhra Pradesh, Telangana,

Karnataka, and Kerala. The methodology focuses on

seamless access to services, enhanced security, and

improved efficiency.

3.2.1 System Architecture

The system architecture consists of five core

components:

Centralized Database: The portal will maintain a

unified database to store user information, service

requests, and government records. Data exchange

between different state departments will be seamless,

reducing redundancy and delays. A cloud-based

infrastructure will be adopted for scalability and real-

time updates.

User Authentication: To ensure security, users will

OTP verification. Multi-factor authentication (MFA)

will be implemented to prevent unauthorized access.

Role- based access control (RBAC) will be used,

ensuring that citizens, government employees, and

administrators access only relevant data.

Service Modules: Services will be categorized based

on state and department, allowing users to find

relevant information efficiently. Examples of service

modules include land records, tax payments,

grievance redressal, and public welfare schemes. A

dashboard-based interface will be provided for easy

navigation.

Southern States Portal: A Digital Gateway to South India’s Government Resources

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Multilingual Support: Since the portal caters to

multiple states, content will be available in English

and regional languages (Tamil, Telugu, Kannada,

Malayalam). Automatic language translation and

text-to-speech features will enhance accessibility.

Mobile and Web Accessibility: The portal will be

optimized for both mobile and web users, ensuring

smooth access on desktops, smartphones, and tablets.

A mobile app will be developed for Android and iOS,

providing push notifications for government updates.

The UI will follow responsive design principles to

ensure adaptability across devices.

Implementation Plan: The project will be

implemented in a structured, four-phase approach to

ensure smooth integration and performance.

Phase 1: Requirement Analysis and Prototype

Development

Conduct stakeholder meetings with government

officials, IT experts, and citizens to identify key

requirements. a prototype to visualize the portal’s

layout, service flow, and user interactions. Define the

data security policies and compliance with

government regulations (e.g., Digital India

guidelines).

Phase 2: Integration with Existing State Portals

Establish APIs (Application Programming

Interfaces) to connect with Tamil Nadu, Andhra

Pradesh, Telangana, Karnataka, and Kerala’s existing

digital services. Ensure data synchronization so that

user records remain consistent across platforms.

Address interoperability challenges by using

standardized protocols for communication between

systems.

Phase 3: Security and Performance Testing

Conduct penetration testing to identify potential

security vulnerabilities. Implement encryption

standards (such as AES-256 for data storage and

SSL/TLS for secure communication). Perform load

testing to ensure the portal can handle high traffic

efficiently.

Phase 4: Full-Scale Deployment and Continuous

Improvement

Roll out the platform for public use and conduct

awareness campaigns. Set up a real-time monitoring

system to track issues and ensure system uptime.

Gather user feedback and continuously update

features based on government policies and

technological advancements.

4 EXPERIMENTAL RESULTS

AND DISCUSSION

4.1 Image Acquisition

The input image and is referred to as the dataset

image. It is sourced from a specific dataset to ensure

that the intensity and pixel values of all images remain

nearly uniform Using images from the dataset yields

superior results compared to those obtained from

other web sources. The figure 1 shows the Image

Acquisition. Consequently, the accuracy of the

process is enhanced by selecting dataset images,

which provide consistent and reliable input for

analysis. The table 1 shows the Accuracies.

Figure 1: Image acquisition.

4.2 Preprocessing

In the realm of computer graphics and digital

imaging, scaling involves re-sizing a digital

image. The preprocessing is shown in figure 2.

Figure 2: Pre-processing.

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4.3 Feature Extraction

In machine learning and image processing, feature

extraction begins with an initial set of measured data

to create derived values (features) that are both

informative and non-redundant. The feature

extraction illustrated in figure3.

Figure 3: Feature extraction.

4.4 Comparison

Figure 4: Graphical representation of comparison.

Table 1: Accuracies.

Feature

Existing

Portals

Unified Southern

States Portal

Service

Integration

Low High

User

Experience

Inconsistent Standardized

Accessibilit

Varies by

State

Multi-state

access

Security Moderate

Enhanced with

AI/ML

monitorin

Updates &

Maintenance

State-

endent

Centrally

mana

5 RESULT

Figure 5: Result.

6 CONCLUSIONS

The implementation of a unified digital portal for

South Indian states marks a transformative step in

governance, ensuring accessibility, transparency, and

efficiency. This portal directly supports SDG 9

(Industry, Innovation, and Infrastructure) by

leveraging technology to improve public service

delivery and SDG 16 (Peace, Justice, and Strong

Institutions) by enhancing government

accountability. By centralizing services, it minimizes

bureaucratic delays and ensures uniform access to

information. Furthermore, integrating AI-driven

automation and cybersecurity measures enhances

user trust and system reliability. The comparative

analysis with existing state portals demonstrates the

potential for improved digital governance across

multiple states. As technology evolves, continuous

adaptation will be necessary to maximize its impact.

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