4.3 Enhancing Taxpayer Service
Satisfaction
Taxpayer service constitutes a critical component of
tax administration, and large models offer
significant advantages in optimizing these services.
Taking advantage of natural language processing
technology, large models can function as intelligent
virtual assistants, providing 24/7 support to
taxpayers. These systems can address a wide array
of tax-related inquiries, including policy
interpretations, procedural guidance, and assistance
with invoice generation, delivering prompt and
accurate responses, thereby minimizing taxpayer
wait times. Furthermore, large models facilitate
personalized services by analyzing taxpayer
data,such as industry specifics, operational scale,and
tax compliance history. This enables the tailored
dissemination of relevant tax incentives and
procedural reminders, thus assisting taxpayers in
maximizing policy benefits, reducing tax liabilities,
and improving overall satisfaction. This approach
fosters a positive tax administration environment.
5 CONCLUSION
In conclusion,this study provides an in-depth
analysis of the pathways and effectiveness of large
models in empowering tax administration.
Leveraging their robust language comprehension,
learning capabilities, and data processing abilities,
large models offer novel approaches to tax
administration in areas such as data processing, risk
assessment, and the optimization of taxpayer
services. This leads to significant improvements in
administrative efficiency, the scientific basis of
decision-making, and taxpayer service satisfaction.
This is of great significance for promoting the
intelligent and modern development of tax
administration. Tax administration departments
should continuously upgrade their technical
infrastructure, strengthen data management, enhance
tax personnel's understanding and application
capabilities of large models and expanding the
application scenarios of it, so that can achieve a
qualitative leap in tax administration.
However, this study also has certain limitations,
such as the lack of discussion on the potential risks
and countermeasures of large models applications in
tax administration pathways, as well as the
deficiency in research on specific practical cases of
integrating large model technology in different
countries.
Looking ahead,with continuous technological
innovation, the application prospects of large models
in the field of tax administration will be even
broader. We anticipate more diversified research and
practices to further explore the potential of large
models, improve the tax administration system,and
contribute to the development of the tax cause.
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