JARGES: Detecting and Decoding Jargon for Enterprise Search

Colin Daly

1,2 a

and Lucy Hederman

1,2 b

The ADAPT SFI Research Centre, Ireland

School of Computer Science and Statistics, Ireland

Keywords:

Enterprise Search, Learning to Rank, Jargon, Language Modelling.

Abstract:

Newcomers to an organisation often struggle with unfamiliar internal vocabulary, which can affect their ability

to retrieve relevant information. Enterprise Search (ES) systems frequently underperform when queries contain

jargon or terminology that is speciﬁc to the organisation. This paper introduces ‘JARGES’, a novel feature for

detecting and decoding jargon for ES. It is designed to enhance a ranking model combining Learning to Rank

(LTR) and transformer-based synonym expansion. The ranking model is evaluated using the ENTRP-SRCH

dataset. Our experiments showed, however, that the JARGES feature yielded no signiﬁcant improvement over

the baseline (nDCG@10 = 0.964, ∆ = 0.001, p> 0.05). These failures are likely due to the dataset’s lack

of jargon-rich pairs. This highlights the need for larger ES datasets derived from click-through data or other

implicit feedback to detect subtle ranking signals.

1 INTRODUCTION

Enterprise Search (ES) plays a key role in enabling

organisations to efﬁciently access internal knowledge.

But ES systems are often perceived to be ‘relevance-

blind’ (Turnbull and Berryman, 2016) as users “can-

not ﬁnd the information they seek within an accept-

able amount of time, using their own enterprise search

applications” (Bentley, 2011). For newcomers, this

challenge is compounded by the prevalence of spe-

cialised jargon and terminology unique to an organi-

sation.

Such jargon, while familiar to long-term employ-

ees, can impede effective searches by new staff or ex-

ternal stakeholders. This is sometimes referred to as

‘vocabulary mismatch’ (Ganguly et al., 2015). Query

formulation using incorrect terms or phraseology can

lead to poor ranking and recall of query results, with

a potential reduction in staff productivity.

To address this problem, we propose a ranking

model that integrates Learning to Rank (LTR) and

Language Modelling (LM). The LM component is

called ‘JARGES’ (JARGon for Enterprise Search),

and is designed to detect and decode jargon in ES

queries and corpora. The detection and decoding

stages of JARGES are demonstrated in Figure 1.

This study aims to evaluate the effectiveness of this

https://orcid.org/0000-0001-7218-7765

https://orcid.org/0000-0001-6073-4063

approach in improving search result rankings, par-

ticularly for content rich in organisational terminol-

ogy. To test this hypothesis, we perform a quan-

titative evaluation of the performance of an LTR

ranking model with and without JARGES using the

LTR-formatted ENTRP-SRCH dataset (2,544 human-

annotated Q-D pairs) (Daly, 2023). We subsequently

perform a qualitative analysis of the decoded jargon

terms via their contextual synonyms.

While the quantitative experiments did not result

in an improved ranking performance, the nuances of

enterprise speciﬁc terminology may have been bet-

ter captured had a larger and more diverse ES dataset

been available. Moreover, JARGES offers a promis-

ing direction for decoding organisational language

and semantic search.

2 RELATED WORK

Enterprise Search (ES) can be simply deﬁned as ﬁnd-

ing the information needed from within an organi-

sation (Bentley, 2011) or as a service that “enables

employees to ﬁnd all the information the company

possesses without knowing where the information is

stored” (White, 2015).

Jargon is enterprise speciﬁc vocabulary that em-

ployees/members can understand. It encompasses

words, phrases, expressions, and idioms that are not

Daly, C. and Hederman, L.

JARGES: Detecting and Decoding Jargon for Enterprise Search.

DOI: 10.5220/0013729500004000

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2025) - Volume 1: KDIR, pages 357-363

357

Figure 1: Architecture of the JARGES algorithm, including

the detection (classiﬁcation) and decoding (synonym gener-

ation) stages.

universally familiar or properly understood.

Although excessive use of jargon and terminology

in organisations is often perceived as exclusionary, we

use the terms here in a positive context for conveying

complex ideas, processes, or services among employ-

ees/members who share common knowledge of the

enterprise. In this context, jargon and terminology fa-

cilitate efﬁcient communication.

The challenge of detecting and decoding enter-

prise jargon/terminology within a corpus lends itself

to the ﬁelds of natural language processing (NLP)

and LM. Comparative TF-IDF scoring and sparse ma-

trix vectorisation can be used for tasks like plagia-

rism classiﬁcation (Pudasaini et al., 2024) and also

to distinguish word or phrase salience patterns be-

tween corpora (Belfathi et al., 2024). The TF-IDF

divergence calculation is computationally lightweight

and can be executed using the standard IT hardware

commonly available in most organisations. Word em-

beddings are another NLP tool that can capture se-

mantic relationships between words in text data via

dense vector matrices. LMs, such as Google’s Bidi-

rectional Encoder Representations from Transform-

ers (BERT) (Devlin et al., 2019), are trained on large

datasets containing vast amounts of text from diverse

sources. While embeddings and transformers are

regularly used in e-commerce (Singh et al., 2023)

and commercial search engines (Li et al., 2017),

their application for ES has not been sufﬁciently ex-

plored. A 2024 study by Belfathi to classify docu-

ment genres used BERT to distil ‘linguistic attributes’

for legal terms and demonstrated elevated ranking

performance for speciﬁc tasks in the LegalGLUE

dataset (Belfathi et al., 2024).

In 2019, Facebook developed an improved ver-

sion of BERT called RoBERTa (Robustly Optimised

BERT Approach) (Liu et al., 2019). Studies have

shown that RoBERTa’s larger training data leads to

superior generation of synonyms. RoBERTa is espe-

cially effective for jargon by leveraging its ability to

discern subtle contextual nuances that smaller models

like BERT might miss.

Learning to Rank (LTR) is the application of su-

pervised machine learning techniques to train a model

to list the best ranking order (Li, 2011; Xu et al.,

2020). In the context of search results, LTR involves

combining ranking signals to present the best order

of documents for a given query. LTR computes the

optimum ‘weight’ (importance) of signals, which can

be extracted from an ES corpus and associated query

log data. While LTR has been in use since 2004,

major commercial Web Search (WS) providers like

Baidu and Google still use LTR in 2024 (Wang et al.,

2024; Google, 2025), with Baidu referring to it as the

“standard workhorse” (Wang et al., 2024) for rank-

ing search results. LTR methods, such as Lamb-

daMART (Burges et al., 2005), optimise ranking by

learning from relevance-labelled data, often evaluated

using metrics like normalised discounted cumulative

gain (nDCG), as seen in (Liu, 2010). For ES, LTR has

been adapted to handle domain speciﬁc challenges,

including the presence of jargon, though with mixed

success due to dataset limitations (Hawking, 2004). A

test collection or dataset based on Enterprise Search is

hard to come by, as organisations are not inclined to

open their intranet to public distribution, even for re-

search purposes (Craswell et al., 2005; Cleverley and

Burnett, 2019).

3 METHODS

This section outlines the methodology employed

to create the JARGES feature, integration with an

Apache Solr ES service, and the subsequent evalua-

tion of the LTR ranking model. The ranking model is

trained and evaluated using the ENTRP-SRCH dataset,

and incorporates ofﬂine A/B testing to assess ranking

performance.

KDIR 2025 - 17th International Conference on Knowledge Discovery and Information Retrieval

358

3.1 JARGES

The JARGES algorithm is designed to detect and de-

code jargon. It processes three input ﬁles and gener-

ates two output lists, as depicted in Figure 2. These

outputs are tailored to enhance distinct components of

Enterprise Search (ES):

• A ranked list of the organisation’s detected jargon

terms, ordered by their ‘jargony’ score. This list

serves as a ranking function for integration into an

LTR model.

• A list of synonyms for each decoded jargon term

from within the organisation. This output enables

query expansion in the search engine, thereby im-

proving recall.

Figure 2: The three inputs for the JARGES algorithm,

which outputs two lists (for ranking and recall respectively).

In this study, we use the ENTRP-SRCH LTR dataset,

which includes 2544 human-annotated Q-D pairs of

twenty most frequent queries of a large third-level ed-

ucation institution. One popular PDF document in the

corpus is entitled ‘jargon buster’ and describes 126

commonly used jargon terms within the institution.

The full code for the JARGES ranking and recall fea-

ture has been published to GitHub

3.1.1 Detection

The JARGES feature is centred on the relative unusu-

alness of words, such as those used in organisational

jargon/terminology. Figure 3 is a demonstration of

how JARGES works when applied to a real sentence

in the organisation’s corpus. Detection works by

harnessing TF-IDF (Term Frequency, Inverse Docu-

ment Frequency). TF-IDF is a core NLP statistical

technique and was chosen as it is better at detecting

semantic importance than raw word counts (Jones,

1972). TF-IDF is used identify important (single and

multi-word) terms in an enterprise corpus and com-

pare their scores against general English frequencies.

A substantial difference between the two scores indi-

cates that the term may have a degree of jargon. While

https://github.com/colindaly75/JARGES

using TF-IDF to compare term salience across cor-

pora is not new, its application to Enterprise Search

for ranking jargon terms is novel.

Figure 3: An example of jargon / non-jargon classiﬁcation

by JARGES when applied to a sentence in the corpus.

ES Corpus Vectorisation. The TﬁdfVectorizer

python library (Pedregosa et al., 2011) is used to con-

vert a collection of raw text document into a matrix

of TF-IDF features. It splits and tokenises the docu-

ment’s words into n-grams and then computes the TF-

IDF score for each n-gram in a document. The text

is vectorised into a numerical matrix where each row

represents a document and each column represents a

word’s TF-IDF score.

Detecting Divergence. The challenge is to detect en-

terprise speciﬁc words, phrases, expressions, and id-

ioms that diverge from those universally familiar or

understood outside of the organisation. This diver-

gence is measured by computing the absolute differ-

ence in TF-IDF scores for the terms.

SpaCy is an open source Python NLP library for

fast text processing that includes a small, pre-trained

statistical model for English called ‘en core web sm’.

The model is trained on web and news text data.

SpaCy has been shown to work well for standardised

English (e.g., formal writing, news, technical docu-

ments). For this reason, we use it as our reference

source of TF-IDF for common English.

Jargony. Moreover, the magnitude of the divergence

between the common score and the corpus score rep-

resents a measure of ‘jargony’ (i.e. how much jargon

is likely imbued in the term). For example, TﬁdfVec-

torizer computes the TF-IDF score of the word ‘black-

board’ in common English (i.e. en core web sm) is

X, whereas the score recorded from the organisation

corpus is Y. In the event where a term does not occur

in common English, but occurs frequently in the or-

ganisation’s corpus, this too is treated as jargon (e.g.

the ‘SCSS’ term shown in Table 1).

Reﬁning the List. The size of the sorted list, which

includes both the jargon term and its corresponding

jargony score, is determined by the min divergence

parameter. In the case of our corpus, this was set

to be 15%, meaning that any jargon term with a TF-

JARGES: Detecting and Decoding Jargon for Enterprise Search

359

Table 1: JARGES classiﬁcation. The terms in red font were successfully classiﬁed as jargon.

Jargon Term Wikipedia-api Deﬁnition Meaning within Organisation

Blackboard A reusable writing surface on which text

or drawings are made with sticks of

calcium sulphate or calcium carbonate,

known, when used for this purpose, as

chalk. Blackboards were originally made

of smooth, thin sheets of black or dark grey

slate stone.

Blackboard is an abbreviation of ‘Black-

board Learn’, which is the organisation’s

Virtual Learning Environment (VLE). Stu-

dents can use Blackboard to access lecture

notes, online assignments and other activi-

ties.

Atrium One of the two upper chambers in the

heart that receives blood from the circu-

latory system. The blood in the atria is

pumped into the heart ventricles through

the atrioventricular mitral and tricuspid

heart valves.

Event space and meeting place in the Din-

ing Hall building which is often used by

student societies.

SCSS No deﬁnition. Initialism for ‘School of Computer Science

and Statiscics’.

Botany Bay An open oceanic embayment, located in

Sydney, New South Wales, Australia

A residential square located behind the

Graduates’ Memorial Building.

Hilary Hillary Diane Rodham Clinton (n

ee Rod-

ham;[a] born October 26, 1947) is an

American politician, lawyer and diplomat.

Hilary is the second of The University’s

three annual semesters, running from Jan-

uary to April.

IDF divergence smaller that this is discarded. This

is the same as the threshold adopted in Belfathi’s

study (Belfathi et al., 2024). Moreover, on visual in-

spection, the terms below this threshold did not intu-

itively appear jargon-like. This list is further reﬁned

by ﬁltering the jargon terms with those query terms

previously submitted to the search engine (this is the

ES query history input shown in Figure 2). Two years

of ES log data included 62,044 unique query terms.

The resultant list (named reﬁned-jargon-list.txt) con-

sists of overlapping terms that are a) likely to be jar-

gon and b) have a history of being queried. For our

corpus, the reﬁned list consisted of 547 records.

Blind Spot. A key limitation of the JARGES algo-

rithm is its reliance on TF-IDF score divergence be-

tween common terms and corpus speciﬁc terms. A

situation can occur when the divergence is too small

for detection, even where a term is clearly jargon. For

instance, as illustrated in the last row of Table 1, the

jargon term ‘Hilary’. The top Wikipedia-api deﬁni-

tion presented changes the spelling from Hilary to

Hiliary (i.e. Clinton). The term Hilary exhibits com-

parable prominence in both sources, thereby prevent-

ing its identiﬁcation as jargon. Resolving this issue

would require an alternative algorithm that differenti-

ates terms based on semantic meaning instead of TF-

IDF scoring.

3.1.2 Decoding

In the decoding stage, the RoBERTa language model

is adapted for synonym generation by ﬁne tuning it

on the organisation’s corpus. RoBERTa is used to

predict plausible alternatives for the previously de-

tected jargon terms. Synonyms can enhance semantic

search by enabling the system to recognise and re-

trieve conceptually related terms beyond exact key-

word matches.

The synonyms are output to a text ﬁle in a format

that can be understood by the search engine. A practi-

cal consideration for Apache Solr is that the more spe-

ciﬁc terms should be listed in the ﬁle before general

ones (The Apache Software Foundation., 2004). The

synonyms are therefore ordered by their jargony score

(computed in the detection phase). To further priori-

tise speciﬁc over more general synonyms, the Solr

SynonymGraphFilterFactory is used as it has better

handling of multi-term and large synonym sets than

the default SynonymFilterFactory . This allows for

query-time synonym expansion, where unprioritised

synonyms are added to the query, while the original

query term is still gets top billing. The synonyms of

the jargon query terms should align with the descrip-

tion in the organisation’s ‘jargon buster’ PDF docu-

ment.

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3.2 LTR Ranking Model

Our ES LTR ranking model is generated using eight

features as part of the ENTRP-SRCH dataset. These fea-

tures include BM25, recency, document hits, linkrank

and click-though rate and are described fully in (Daly

and Hederman, 2023). A ninth feature, representing

JARGES is then added to the dataset to test its im-

pact. Table 2 describes the hyper-parameters used for

the LTR calculation.

Table 2: Hyperparameters used in the Learning to Rank ex-

periment.

Parameter Value

Dataset ENTRP-SRCH

Algorithm GradientBoosting

n estimators 100

max depth 3

learning rate 0.1

rank nDCG

random state 42

n splits 5

num features 8 (9 incl. JARGES)

4 EVALUATION

We conducted an A/B test comparing the ranking per-

formance for two models generated and evaluated us-

ing the ENTRP-SRCH dataset. The ﬁrst model incor-

porated eight features from our base model, while

the second additionally included the JARGES feature.

By convention, we use the nDCG@10 metric, which

evaluates nDCG using the top 10 ranked results for

each query. The ranking scores for both models are

displayed in Table 3. The results indicate no signiﬁ-

cant percentage change between the two.

Table 3: A/B test results for ranking models with the per-

centage change in nDCG score after implementation of the

JARGES feature.

Feature nDCG@10

Base LTR model 0.9646 ± 0.001

With JARGES 0.9639 ± 0.001

Percentage change 0.0007%

We also conducted a ‘leave-one-out’ ablation

study to evaluate the contribution of individual fea-

tures. This method systematically removes one fea-

ture at a time to measure its impact on the overall

model performance. As shown in Figure 4, remov-

ing the JARGES feature from the baseline model has

a negligible effect on ranking performance.

Figure 4: LTR ranking model performance (as measured by

nDCG@10) with and without JARGES.

Both experiments showed that there is no statisti-

cally signiﬁcant improvement for nDCG@10 at the

5% level (with n=20, σ ≈ 0.01, the p value is >

0.05)

. This is attributed to the ENTRP-SRCH dataset’s

limited query diversity and scarcity of jargon rich

Query-Document pairs, which deﬂated the perfor-

mance score of the JARGES feature.

The ‘Jargon Buster’ PDF ﬁle acts as a indepen-

dent reference for assessing both the precision and

the comprehensiveness of the decoded jargon terms

(i.e. synonyms). Of the 126 jargon terms deﬁned in

the PDF, 53 also appear in our generated list. Further-

more, a cursory inspection of the synonyms generated

for these terms appears to reﬂect the correct semantic

context. Some examples are shown in Table 4. In the

case of the polysemous ‘forum’ term, JARGES de-

tects the correct organisational meaning.

5 CONCLUSIONS AND FUTURE

WORK

This study proposed the innovative ‘JARGES’ LM

based feature for detecting and decoding jargon, and

investigated the subsequent performance of ES rank-

ing models calibrated with LTR weightings. Quan-

titative testing using the ENTRP-SRCH dataset failed

to demonstrate a statistically signiﬁcant increase in

ranking performance, as evidenced by an nDCG@10

https://github.com/colindaly75/JARGES

JARGES: Detecting and Decoding Jargon for Enterprise Search

361

Table 4: Some examples of correctly decoded jargon terms via their contextual synonyms generated by RoBERTa.

Jargon Term Synonyms Meaning per ‘Jargon Buster’ document

pav pavilion, pavilion bar Formally, the Pavilion Bar. The University’s student bar,

managed by the Sport Union, located at the eastern end

of College Park.

tangent climate entrepreneurship,

social data science

The ideas workspace, providing courses and events cen-

tred on business and innovation.

forum cafe, restaurant College-operated eatery located in the Business School.

Here you’ll ﬁnd hot and cold lunch offerings, barista cof-

fee, and - often - pop-ups run by local businesses.

change of less than 0.001 (where p > 0.05). This re-

sult is disappointing, but not entirely unexpected, as

the ENTRP-SRCH is small, with limited query diversity

and a scarcity of jargon rich Q-D pairs. In spite of this,

the qualitative analysis of the generated synonyms re-

vealed promising results for recall as a foundation for

semantic search.

Future work plans will employ additional inde-

pendent datasets to address the limitations of our

ENTRP-SRCH dataset, which centres on just twenty of

the most frequently submitted queries. The use of

click-through data in place of human judgements for

Q-D pair annotation would facilitate larger and more

diverse ES datasets that are better able to capture the

nuances of enterprise speciﬁc terminology. Finally, it

would be interesting to perform a longitudinal study

to gauge the JARGES impact on semantic and ex-

ploratory search, based on query expansion and recall

on a real-world ES system.

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