administrative districts, forming a "cross-shaped"
BRT network that connects important areas such as
commercial districts, hospitals, schools and parks,
and provides convenience for citizens' travelling. The
construction of BRT has a positive impact on the city's
economic development, improving transport
efficiency, promoting land development and
utilisation along the routes, and increasing the
development of the city. Surveys show that the BRT
system has won public recognition and praise, but
also faces some controversies, such as in-vehicle
amenities and congestion during peak hours. Overall,
the Changzhou BRT system shows good results and
provides valuable experience for the development of
BRT projects in other cities. In 2023, Changzhou Bus
opened its first BRT smart platform, which is an
important initiative in response to the new
infrastructure layout of smart transport. The platform
is installed with an intelligent ticketing system,
intelligent self-service coin redemption machines,
and electronic stops to provide real-time vehicle
arrival information, and passengers can enter and wait
for the bus through self-service methods
(Transportation Bureau, 2023)
4.3 Characteristics and Current Status
of Changzhou's BRT System
Changzhou's BRT system has a number of significant
characteristics. Firstly, it is equipped with dedicated
bus lanes, which can effectively avoid crossing with
other modes of transport, thus improving the speed
and punctuality of bus operation. Secondly, BRT
stations are usually located in areas with high
pedestrian flow and are equipped with convenient
transfer facilities, making it easier for passengers to
transfer to other modes of transport. Automatic
guidance systems using video, magnetic or physical
devices will continue to evolve to ensure optimal
stopping at stations. In some cases, priority lanes will
be intermittent; using advanced signalling and
communication technologies, lanes will be reserved
only a few metres in front of and behind buses, while
at other times they may be used for general traffic
(Viegas, 2004). In addition, the BRT system in
Changzhou City has adopted an intelligent express
ticketing system, which allows passengers to
purchase tickets by means of mobile payment and e-
tickets, which greatly saves time in purchasing tickets.
Changzhou's BRT system is developing very
rapidly today, and the following is the current status
of development. In terms of route planning,
Changzhou City has taken into account the different
divisions of each area in the route planning of the BRT
system, such as the main residential areas,
commercial areas and transport hubs, which have
different traffic flows and different types of vehicles,
so different road planning and station hubs have been
applied to make the public transport services cover a
wider range of areas for the convenience of the public.
In terms of vehicle configuration, the municipal
government has put in place modern, high-efficiency
bus vehicles. The facilities in such vehicles are much
better than those in ordinary buses, and they are
usually equipped with air conditioning, Wi-Fi and
other facilities, which greatly improves the travelling
experience of passengers. In terms of operation
management, Changzhou BRT has introduced an
intelligent traffic management system to monitor and
dispatch bus operations in real-time, which greatly
improves operation efficiency (Xiao, 2012).
4.4 Analysis of Operation Effect
Since the opening of Changzhou BRT in 2008, it has
become an important part of the city's public transport
and has had a significant impact on Changzhou's
traffic conditions and urban development. Next, this
paper analyses the operation effect of Changzhou
BRT from the aspects of passenger satisfaction,
passenger flow, operation efficiency and fare policy:
According to the survey conducted by the Urban
Survey Team of Changzhou Municipal Bureau of
Statistics, the overall satisfaction level of passengers
with BRT operation service is 85.5%, which indicates
that most of the passengers are still satisfied with the
BRT system. Changzhou BRT has served nearly 1
billion passengers, with the average daily passenger
flow accounting for 1/3 of the total daily passenger
flow of the whole public transport in Changzhou,
indicating that BRT has become one of the most
important means of travelling for the residents.
Changzhou BRT operates at a fast speed, with an
average speed of about 25.64 kilometres/hour, which
effectively improves the operation efficiency of buses.
BRT fare is RMB 2 for the whole year, free for
transfer, 60% discount for IC card, 30% discount for
student card, and free for senior card, which attracts a
large number of passengers to use BRT service. BRT
vehicles use new environmentally friendly vehicles
with low energy consumption and low emissions,
which help reduce emissions from urban traffic and
play a positive role in improving the quality of the
urban environment.