Impacts of Industry 4.0 Technologies on Supply Chain Resilience
Saeed Albeetar
1
, Concetta Semeraro
1a
and Giovanni Francesco Massari
2b
1
Department of Industrial Engineering and Engineering Management, University of Sharjah, Sharjah, U.A.E.
2
Department of Mechanics, Mathematics, and Management, Politecnico di Bari, Bari, Italy
Keywords: Resilience, Industry 4.0, Industry 4.0 Technologies, Supply Chain, Supply Chain Resilience Drivers.
Abstract: Disruptions in the supply chain are among the most dangerous events. Supply chains increasingly face a
turbulent environment characterized by unpredictable disruptions that threaten the stability of industrial
operations. Most companies face challenges in their supply chains. Resilience will help organizations
transform and adapt their business to dynamic environments and recover quickly from difficulties and
toughness. Recent technological progress, primarily Industry 4.0 (I4.0) technologies, indicates promising
possibilities to mitigate supply chain risk. This paper will study the impact of Industry 4.0 technologies on
supply chain resilience.
1 INTRODUCTION
Today firms operate in complex and turbulent
environments characterized by disrupting events
continuously threatening the stability of their
operations, processes, and performance. Disruptions
may vary in nature, as well as the probability of
occurrence and the impact of their consequences.
However, disruptions can also occur due to natural
catastrophes, disasters, and economic disruptions
such as hurricanes, earthquakes, floods, terrorist
attacks, labour strikes, fuel crises, and financial crises
(Spieske & Birkel, 2021). These events may cause
adverse effects on supply chain operations, including
production, manufacturing, delivery, shipment
delays, customer needs, sales, and market share
losses, negatively impacting the economic
performance of the supply chain. For example, the
ongoing pandemics of COVID-19 is considered the
most severe disruption in the last decades, and during
the pandemic, customers' demand was highly
unpredictable, and suppliers could not meet their
delivery obligations because of stringent rules; this
has led companies to investigate on how industrial
systems can improve resilience during disruptions.
In literature, resilience is recognized as a
multidimensional construct, including a static and a
dynamic perspective. (Acquaah et al., 2011) defined
resilience as "a firm's ability to persist in significant
a
https://orcid.org/0000-0001-5152-0004
b
https://orcid.org/0000-0002-1797-3699
changes in the business and economic environment
and survive disruptions on an organizational level."In
literature, supply chain resilience has received
attention from numerous researchers. Some of them
have proposed rigorous definitions. For example,
(Christopher & Peck, 2004) defined supply chain
resilience as: "the system's ability to return to its
previous condition or move to a more desirable state
after being disturbed."
More recently, researchers have started
investigating the enabling factors for SC resilience
development. In this regard, Industry 4.0 technologies
play a determinant role, given their influence on
supply chain operations
However, the existing literature is fragmented,
leaving the understanding of the effect of I4.0
technologies on supply chain resilience not
completely understood. To fill this research gap, we
carry out a Systematic Literature Review addressing
the following research question:
1. How I4.0 technologies favour the
development of SC resilience?
2 RESEARCH METHODOLOGY
We carried out a Systematic Literature Review (SLR)
to address our research questions. This was designed
Albeetar, S., Semeraro, C. and Massari, G.
Impacts of Industry 4.0 Technologies on Supply Chain Resilience.
DOI: 10.5220/0011588700003329
In Proceedings of the 3rd International Conference on Innovative Intelligent Industrial Production and Logistics (IN4PL 2022), pages 153-160
ISBN: 978-989-758-612-5; ISSN: 2184-9285
Copyright
c
2022 by SCITEPRESS Science and Technology Publications, Lda. All rights reserved
153
consistently with previous studies (Colicchia &
Strozzi, 2012). In the following, we describe the
process of material collection and material
refinement.
2.1 Material Collection
This first process is devoted to selecting databases
and keywords to find the articles. There are, arguably,
three major abstract and citation databases: Google
Scholar, Scopus, and the Web of Science. Meanwhile,
Scopus has broader coverage than the Web of
Science, but the latter provides access to older sources
(Farooque et al., 2019). Since we are investigating a
recent phenomenon, accessing older sources offered
by the Web of Science database is not an advantage.
We, therefore, focused on Scopus. The data were
collected in March 2022 using search criteria in the
article title, abstract, and keywords of peer-reviewed
articles (journal articles, chapters, and books). The
search criteria were defined as the combination of the
keywords related to Industry 4.0 technologies (see
Table 1) with those regarding supply chain resilience
context ("resilience") AND ("industry 4.0" OR "i4.0"
OR "digital technolog*"). After excluding duplicate
publications, we collected 277 records, including 217
journal articles and 60 reviews.
Table 1: List of keywords used for literature search.
Industry 4.0 Technology Keywords
Internet of Things
IoT, Internet of Things
Cloud Computing
CC, Cloud Computing
Big Data Analytics
BDA, Big Data
Blockchain
Blockchain
Artificial Intelligence
AI, Artificial
Intelligence
Cyber-physical system
CPSs, Cyber-Physical
Systems
Additive Manufacturing
AM, 3D printing,
Additive Manufacturing
2.2 Material Refinement
Refinement is a rigorous approach to analysing and
evaluating the selected research articles to exclude
those not explicitly addressing our research purpose.
We refine the collected articles by meticulously
analysing their titles and abstracts and then their full-
length text. After reading titles and abstracts, 185
records were considered out of topic and filtered
based on specific exclusion criteria. Thus, we
collected 24 documents. In the following, we present
the results of the content analysis.
3 THEORETICAL
BACKGROUND
3.1 Supply Chain Resilience
The term resilience is developed and used in many
areas such as engineering, ecology, environmental
science, social, management, economics, and
organisational science (Morisse & Prigge, 2017).
Studies on supply chain resilience conceptualize it as
the supply chain's ability to anticipate and respond to
interruptions, recover quickly and cost-effectively,
and advance to a post-disruption state better than
before is the supply chain resilience; or even as the
ability of a supply chain to decrease the possibility of
facing unpredicted disruptions, resist disruptions by
maintaining control over structures and functions, and
recover and respond by putting in place quick and
efficient reactive plans to deal with the disruption and
return the supply chain to a stable state of operations.
Disruptions can result in a loss of market share,
financial loss, reputational damage, a drop in
shareholder value, or losing market opportunities
(Morisse & Prigge, 2017). Disruption events are low-
probability, high-impact occurrences that vary in
type, scale, and nature, are intermittent and irregular
to identify, assess, and anticipate adequately, and may
have short or long-term negative consequences
(Dolgui et al., 2018).
Thus, developing resilient supply chains
represents an imperative. Given its relevance,
scholars have investigated it widely. Rigorous,
however non-convergent, definitions have been
provided. While some of them point out the ability to
“return to its previous condition or move to a more
desirable state after being disturbed” (Christopher &
Peck, 2004), others focused on that to “anticipate and
respond to unexpected events and recover from
unexpected events by keeping processes connected
and under control of structure and function at the
needed level”. (Bhamra et al., 2011) defined
resilience from a static perspective as “resilience is
related to the system’s ability to absorb disturbance
and return back to the original normal state
maintaining its core functions when shocked”.
Instead (Carvalho et al., 2012) defined resilience from
a dynamic perspective as "resilience is viewed as the
ability to adapt to a disturbance by moving towards
the original but even new, more favorable equilibrium
states”. The development of supply chain resilience
has been explained as occurring during specific
phases. (Hohenstein et al., 2016) argued on the
existence of four phases: readiness, response,
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recovery, and growth. Readiness refers to all pre-
disruption steps that can be taken to lower the
likelihood of disruption and absorb its harmful
consequences. The response and recovery phases
refer to post-disaster activities that aim to manage
limited resources efficiently and effectively when
responding to damage caused by disasters. The
response includes countermeasures performed
immediately after the supply chain disruption is
detected or experienced. The speed must be
prioritised at this stage to avoid negative
consequences for the SC. The recovery phase refers
to post-disaster activities which aim to manage
limited resources efficiently and effectively when
responding to damages caused by disasters; it targets
restoring the SC's performance level. Finally, Growth
measures are to improve SC performance over the
pre-disruption condition. Most research concentrate
on the ready and response stages, which differs from
past research in specific ways.
3.2 The Supply Chain Resilience
Drivers
The most studied drivers of supply chain resilience
include agility, visibility, flexibility, and
collaboration (Bode, 2016).
Agility is one of the most important drivers in
supply chain resilience. Supply chain agility refers to
an organisation's readiness and speed to respond to
change and return to normal situation as quickly as
possible (Hohenstein et al., 2016). Supply chain
agility refers to the ability of the supply chain to
quickly adapt the network structure and operations
policies to the customer's dynamic and unpredictable
requirements (Dubey et al., 2018). A company's
ability to implement demand sensing by integrating
information into a company philosophy helps
improve supply chain agility (Hohenstein et al.,
2016). Supply chain agility in a company's capacity
to deliver products or services quickly benefits supply
chain resilience.
Visibility tracks the identity, location, and status
of entities passing through the supply chain and
captures them in timely messages, along with the
scheduled dates and times of these events. Demand
visibility refers to information relating to the
customers' dynamic requirements. Upstream and
downstream inventories, demand and supply
situations, and production and purchase schedules
have also been called supply chain visibility.
Flexibility is the ability of the supply chain to
adopt the change in the environments and
stakeholders with minimal effort and time. Scholars
claimed that flexibility, as a component of supply
chain resilience, defines a ' 'company's ability to
respond to market changes, even though such external
influence is beyond the supply chain ecosystem's
immediate scope and control. According to the
literature, flexibility in terms of transportation,
sourcing, labour arrangements, and postponement
could all help build resilient supply chains (Pettit et
al., 2013). According to (Pettit et al., 2013), flexibility
improves rapid adaption during disruption conditions
and makes the supply chain more resilient. Supply
chains with less sourcing and order fulfilment
flexibility are more sensitive to disruptions and less
resilient.
Collaboration is essential for developing resilient
supply chains (Pettit et al., 2013). Although experts
agree that collaboration can improve supply chain
resilience, it is unclear how it affects it (Hosseini et
al., 2019). The ability of two or more autonomous
firms to collaborate in planning and executing supply
chain activities to meet shared objectives is referred
to as collaboration in the supply. Collaboration allows
partners to build synergies, ease cooperative
planning, and stimulate real-time information
exchange, which helps supply chains to prepare,
respond, and recover from supply chain disruptions
and reduce the impact of disruption on the supply
chains.
3.3 Enabling Factors for Supply Chain
Resilience: Industry 4.0
Technologies
Industry 4.0 support companies in digitalising
manufacturing processes, enabling the
communication between products and their business
environments in different supply chain sectors, such
as manufacturing, warehousing, inventory, logistics,
delivery, and retailing. I4.0 technologies in the
supply chain can record real-time data, which helps
improve the supply chain's visibility and information
sharing (Semeraro et al., 2019)(Ralston & Blackhurst,
2020). Real-time information enables autonomous
decisions throughout the supply chain to best satisfy
demand, including predictive analysis of the future
demand predictions. Digitalization is pushing all the
involved supply chain firms to digitalize their internal
processes, operations, and relationships with partners
through the implementation and integration of digital
technologies (DTs). Thus, a traditional supply chain
turns into an intelligent network of smart things, e.g.,
humans, products, and machines, supported mainly
by artificial intelligence (AI), the Internet of Things
(IoT), cyber-physical systems (CPSs), big data
Impacts of Industry 4.0 Technologies on Supply Chain Resilience
155
analytics (BDA), blockchain (BT), additive
Manufacturing (AM).
These and other DTs make information available
throughout the whole chain with enormous benefits
for all the involved actors. According to the Master
Expert of McKinsey & Company, Knut Alicke,
digital supply chains benefit from the increased
agility, flexibility, modularity, efficiency, and inter-
firm collaboration derived from the implementation
of DTs. AI enable more accurate demand forecasts
through predictive analytics of Big Data, both internal
(e.g., demand, machine status) and external (e.g.,
market trends, weather, school vacations,
construction indices). A more accurate forecast of
demand volume reduces the delivery time and lead
time, avoiding problems of under or over-stocking. It
allows following high-customization customer-based
requirements. Real-time monitoring and planning
make the entire chain more flexible and reactive to
changing demand or supply operating conditions.
Using advanced manufacturing systems, materials
(e.g., pallets, boxes, single pieces) can be processed
(e.g., received, unloaded, packed, shipped)
automatically and flexibly. Cloud manufacturing
technologies support customers, suppliers, and
buying companies through shared logistic
infrastructure partners can decide to tackle supply
chain tasks together to save admin costs, leverage best
practices, and learn from each other, thus improving
inter-firm collaboration among supply chain partners.
Different studies confirm the positive effect of
DTs on supply chain operations. Big Data positively
affects supply chain and organizational performance
(Dubey et al., 2018). It can influence the production
network by promoting operational brilliance, cost
reserves, and consumer loyalty. Supply chain leaders
can use BD to improve their organizations'
relationships with customers and suppliers and
increase replenishment through improved inventory
management. Big Data is useful in terms of helping
managers to understand supplier performance. Big
Data provides better forecasts, increases supply chain
visibility, and strong supply chain relationships
(Dolgui et al., 2018). Big Data in production planning
and control is developing. Big Data is useful
technology for the supply chain, especially for
demand forecasting, procurement, inventory, and
reverse logistics.
Internet of Things (IoT) in supply chains helps
build up warehouse operations' efficiency, reduce
unnecessary processes, and increase inventory time.
The Internet of Things (IoT) makes supply chain
management more effective and efficient. For
example, the IoT enables improvements in cost
savings, inventory accuracy, and product tracking
(Ben-Daya et al., 2019). The IoT can also improve
products, services, customer experience, and safety.
Cloud computing (CC) is most important for
logistics management, database management, and
demand forecasting and planning. Adoption of CC
would promote collaboration among supply chain
members. It would improve resource and information
sharing. It would also improve adaptability to
changes in demand (Manuel Maqueira et al., 2019).
Cyber-physical systems (CPSs) are the basis of
I4.0 because they enable the digital integration of
physical processes through integrated computers and
networks to monitor and control these physical
processes. In this context, these systems can create
intelligent industries. CPSs contributes to optimizing
inventory and production control.
Blockchain technology is leading to a new way of
thinking about supply chain management. Blockchain
is already helping to transform traditional business
models and create new opportunities across the
supply chain. Blockchain technology allows data to
be tracked and shared more quickly, and adaptability
can be provided instantly. Companies can conduct
real-time exchanges via a blockchain-powered
inventory network. BT (Bitcoin) takes a critical role
as it tends to counter security breaches while
improving supply chain availability. BT is hack-proof
and carefully designed to ensure automatic
traceability. Blockchain technology improves the
tracking of goods and passengers, from their origin to
overall supply chain management. It helps eliminate
disclosure and accountability issues. Advanced
manufacturing, particularly 3D printing, is being used
to produce technical prototypes.
Advanced manufacturing, especially 3D printing,
is used to produce engineering prototypes. It can
massively customize goods on a large scale. 3DP
helps reduce excessive inventory. 3DP's flexibility
can reduce the number of suppliers and increase
product quality. Similarly, product variety, shorter
lead times, efficiency, and better inventory control
can be achieved (Ivanov et al., 2019a). Augmented
reality (AR) refers to the overlay of PC reproduction
models with the physical design of a current
environment. AR improves the effectiveness of
current supply chain processes. Most normal types of
AR incorporate some sort of glassy and visual
representation that a carrier can utilise during the time
of expanding profitability and execution. Expanded
reality is utilised to give a sense of scene recognition
when picking orders. Radio Frequency Identification
(RFID) enables real-time identification, real-time
material flow, and tracking, which increases data
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quality (Ivanov et al., 2019a). The great promise of
RFID technology is to reduce costs and provide
information that helps companies better understand,
predict, and respond to customer demand.
Artificial intelligence (AI) techniques are being
used for planning in cellular manufacturing systems.
In addition, AI is being used in industry through
machine vision and autonomous applications. Using
predictive technologies to model future scenarios and
develop a comprehensive understanding of supply
chain interactions will improve business
performance.
According to (Büyüközkan & Göçer, 2018) ten
strategic objectives characterize a Digital Supply
Chain. These are speed (ability to react quickly to
demand), flexibility (agile reaction), global
connectivity (internet-enabled SC), real-time
inventory (continuous monitoring of stocks levels),
intelligence (self-learning smart products), cost-
effectiveness (use of technology to increase
organisational performance), transparency (adjusting
networks to changing scenarios), scalability
(optimisation and duplication of processes),
innovation (in pursue of competitiveness and
excellence), proactivity (anticipating issues before
occurrence).
Figure 1: I4.0 technologies in Supply Chain Resilience.
4 RESULTS
Cloud Computing is decentralised nature enables
easy data collection, storage, processing, and
exchange among many entities, improving overall
data accessibility and management within and across
organisations. Therefore, Cloud Computing is
generally considered to enhance the performance of
SC (Queiroz et al., 2019). In a supply chain resilience
context, Cloud Computing risk data can be collected,
analysed, and interpreted more quickly, enabling
more efficient planning of supply, transportation, and
demand. Cloud Computing the program's
effectiveness in improving supply chain’s
performance has been empirically demonstrated. For
example, a study in the automotive industry found
that cloud-based SMEs are more resilient than their
non-cloud-based competitors.
IoT can help the supply chain resilience track
items and determine key metrics such as temperature
and pressure across the supply chain; this can
improve the process and overall risk knowledge and
strategies in the supply chain (Birkel & Hartmann,
2020). Specific application areas for Big Data in
supply chain resilience include risk event prediction,
proactive response planning, and reactive real-time
control (Ralston & Blackhurst, 2020)(Ivanov &
Dolgui, 2020). For example, Big Data can support the
development and execution of continuity plans during
periods of supply chain disruptions. In addition, Big
Data can be combined with traditional simulation
techniques to create digital supply chain twins
(Ivanov & Dolgui, 2020). These models can help
understand complex supply chain resilience
problems, identify possible solutions, visualise
dynamics, and test alternative scenarios.
Autonomous robots and vehicles play an essential
role in Cyber-Physical Systems, as they can facilitate
or even take over the work of personnel to reduce
potential risks and errors from human labour,
especially during a pandemic. As a specific supply
chain resilience example, an automated system for
detecting and transporting test samples from the
assembly line to a laboratory mitigates potential
quality risks more reliably and efficiently than human
workers ever could (Ralston & Blackhurst, 2020)
By using Additive Manufacturing, potential
sources of risk in the supply chain can be reduced,
such as, the number of production steps, suppliers,
and transportation links (Ivanov et al., 2019a).
In the context of supply chain, Blockchain can be
used to verify the accuracy of the information and to
track locations and ownership (Ivanov & Dolgui,
2020). Supply chain resilience can benefit
significantly from these application areas, as
blockchain improves open communication,
coordination, and trust across organisational
boundaries.
Most of the identified papers deal with Big Data
solutions, which supports (Ivanov et al., 2019b) as
Big Data is considered mature in research and
industry. All other enabler technologies do not show
a high number of contributions. Many researchers
expect significant improvements in supply chain
resilience from I4.0. (Ivanov et al., 2019a)(Ralston &
Impacts of Industry 4.0 Technologies on Supply Chain Resilience
157
Blackhurst, 2020). This shows that research has yet to
uncover the potential and detailed application areas of
each I4.0 enabler technology in supply chain
resilience.
4.1 Impacts of I4.0 Technologies on
Agility Driver in Supply Chain
In this context, the Internet of Things perception
capabilities are based on a range of identification and
tracking technologies that allow for remote
monitoring of physical things, increasing visibility.
IoT applications and Cyber-Physical Systems
significantly impact tracking and tracing the material
flow and improving risk transparency in the supply
chain. Tracking and tracing systems are used parallel
with radio frequency identification to offer real-time
information about process execution. The tracking
and tracing systems can help at the recovery stage to
monitor and predict disruptions. Also, the tracking
systems are designed to detect disruptions or the
threat of disruptions in supply chains as soon as
possible, analyse disruptions, provide alerts about
what disruptions have occurred or may occur, and
develop management measures to restore supply
chain operations. Big data is discussed in the context
of digital supply chain twins; the data from different
sources are processed and combined with simulation
techniques to represent the real-world supply chain.
4.2 Impact of I4.0 Technologies on
Visibility Driver in Supply Chain
Big Data helps improve market visibility through
predictive analytic techniques, which leads to more
reliable demand and sales forecasts. Artificial
Intelligence can help achieve supply chain resilience
by having access to real-time tracking of every
ingredient that goes into a product and highly
accurate inventory counts. Artificial Intelligence can
help find supply routes and fulfilment processes to
shorten delivery times. Also, Artificial Intelligence
helps decision-makers use demand data to make more
accurate demand forecasts. Blockchain can help
supply and demand visibility through real-time data
sharing. Adopting analytical models can transform
raw data into valuable forecasts and optimised
outcomes. As a result, practically all products in an
IoT-enabled environment, including products,
machinery, and devices, have sensors and are
connected to the Internet; the advanced level of
connectivity can lead to enhanced visibility and
considerably improve supply chain resilience by
enabling real-time access to information.
4.3 Impact of I4.0 Technologies on
Flexibility Driver in Supply Chain
Flexibility is the only supply chain resilience driver
that all I4.0 technologies support. Supply chain
flexibility is the ability to rapidly change the process
to achieve the same goals. I4.0 will allow the work
and operation to be performed faster while changing
any process, leading to improved lead times. Big Data
can detect risks and possible disruption occurrences
earlier, executing mitigation measures faster, leading
to supply chain resilience. The Artificial Intelligence
helps replace labour-intensive and time-consuming
operations with automatic information processing
and interpreting capabilities. Cloud computing
enables flexibility by creating a reliable, real-time
data platform that allows companies to assess supply
chain inventory and accelerate and reroute as needed,
and the faster access to data generally leads to better
decisions during disruptions. Finally, Cyber-Physical
Systems radically affect the supply chain and
manufacturing processes and enable more responsive
and flexible production.
4.4 Impact of I4.0 Technologies on
Collaboration Driver in Supply
Chain
Real-time information tracking using blockchain has
the potential to change the way that the information is
shared between supply chain partners. For instance,
Internet of Things sensors can be used to send real-
time data about storage and traffic conditions. The
data is permanently stored on the blockchain and
transmitted to other areas of the supply chain such as
logistics and transport. This will allow firms to take
action during disruptions. Big Data and Artificial
Intelligence applications can use a massive amount of
data generated from the supply chain operations to
help build a resilient supply chain by sharing
important data on risks and supply chain disruptions
to all relevant supply chain members faster, the faster
data access to supply chain members generally leads
to better decision-making and performance
advantages during disruptions. Cloud Computing can
play an essential role in sharing and processing
information, for example if a project needs multiple
interactions from different entities in the supply
chain, cloud computing can be used to give
employees, managers and contractors access to the
same files which will lead to easier information
sharing. Information sharing can be enhanced by
integrating detailed data gained from IoT devices.
IoT's ability to collect real-time data increases
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communication in the supply chain and simplifies
redistribution activities, allowing businesses to better
manage supplier-buyer relationships during
disruptions. Cyber-Physical Systems can help supply
chains by improving communication and information
sharing, resulting in more smooth and adaptable
operations that lead to supply chain resilience.
Cyber-Physical Systems for example, can offer a
better knowledge of the requirements along the
supply chain and improve collaboration and
cooperation between them by providing a high level
of integration and information exchange. As a result,
supply chain decision-making and responsiveness
may increase, resulting in enhanced product delivery
and customer satisfaction.
Fig. 2 summarises the relationship between
supply chain resilience drivers (Layer 1) and I4.0
technologies (Layer 2). The following paragraph
summarise the impact of the I4.0 technologies on
each driver and how they can be affected.
Figure 2: Impact of I4.0 Technologies on Supply Chain.
5 CONCLUSIONS AND FUTURE
WORK
Disruptions in the supply chain are the most
dangerous events, so one of the most important
aspects is developing a resilient supply chain.
Previous studies suggest that this can be addressed
effectively using Industry 4.0 technologies because
these can effectively influence the supply chain
resilience drivers: agility, flexibility, visibility, and
collaboration. I4.0 in supply chain resilience focuses
on solutions supporting the first two supply chain
resilience phases, the readiness and response phases.
While solutions for recovery and growth phases are
still limited, I4.0 will become a fundamental basis for
improving supply chain resilience. There is no
formalized knowledge that describes the relationship
between I4.0 and supply chain resilience and what is
the effect of I4.0 technologies on the Supply chain
resilience drivers. For this reason, the paper analyses
the impacts of the I4.0 technologies on supply chain
resilience. Industry 4.0 technologies influence the
organizational and operational practices to enhance
supply chain resilience at each stage of the supply
chain. For the future work, after concluding that there
is no clear formalized knowledge that describes the
relationship between I4.0 and supply chain resilience
and what is the effect of I4.0 technologies on the
supply chain resilience drivers, so the need for
creating an ontology becomes important, so it can
help the managerial levels in the supply chains in
decision making during disruptions. After creating
the ontology, it is planned to apply it to a case study
and then evaluate the performance of the firm.
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