3.3  Personnel Accountability in Bank's 
Prudential Principles 
The  relationship  between  banks  and  customers  is 
based  on  the  fiduciary  principle  (Explanation  of 
Article  29  paragraph  (3)  and  (4)  of  the  Banking 
Law) and the Bank is a fiduciary financial 
institution.  The  Bank  has  a  very  noble  mission  and 
vision as an institution whose duty is to carry out the 
mandate  of  national  development  in  achieving 
improvement in the standard of living of the people, 
as stated by Nindyo Pramono (Pramono, N., 1999). 
Hirsanudin  stated  that  the  relationship  between 
banks  and  customers  is  based  on  fiduciary 
relationships  where  banks  must  not  only  pay 
attention  to  the  interests  of  the  bank,  but  also  the 
interests  of  customers  both  depositors  and  users  of 
funds.  Fiduciary  obligations  can  arise  because  of  a 
contract and also because of a relationship between 
two  parties.  The  bank  has  a  relationship  with  its 
customers  so  that  if  they  practice  unsafe  and 
unhealthy  practices,  the  bank  can  be  sued  for 
violating  fiduciary  obligations  (Hirsanudin,  2008) 
(Pramono, N., 1999) (Sjahdeini, S.R., 1994). 
The  bank  prudential  principle  must  be 
implemented  by  every  employee.  For  example, 
Decision of the Lubuk Pakam District Court No. 964 
/  Pid.B  /  2015  /  PN.Lbp.,  Dated  August  19,  2015, 
states  that  bank  employees  as  defendants  do  not 
apply  the  precautionary  principle  in  opening  bank 
customer  accounts.  Regulations  regarding  account 
opening  are  regulated  in  SOPs  at  the  bank.  The 
actions  of  the  defendant  who  do  not  implement  the 
precautionary  principle  according  to  the  SOP  are 
subject  to  administrative  sanctions  and 
compensation.  Meanwhile,  the  actions  of  the 
defendant which had harmed the Nasabaha resulted 
in the defendant being criminally prosecuted. 
Based  on  the  example  of  the  case  above,  the 
responsibility  of  bank  employees  in  applying  the 
precautionary  principle  of  the  bank  (related  to 
opening  a bank  account)  is  starting from  filling  out 
the  application  form  for  opening  a  savings  account 
until its use in the form of a first deposit and use of 
an Automatic Teller Machine (ATM). 
Based  on  Article  10  of  Bank  Indonesia 
Regulation No. 3/10 / PBI / 2001 concerning the 
Application  of  Know  Your  Customer  Principles, 
banks  are  required  to  maintain  a  customer  profile 
that at least includes information on: a) Work or line 
of  business;  b)  Total  income;  c)  Other  accounts 
owned; d) Normal transaction activities; and e) The 
purpose of opening an account. The responsibility of 
bank  employees  must  also  ensure  that  the  data 
provided  by  prospective  customers  is  valid  and 
original  data  and  does  not  belong  to  anyone  else. 
The  purpose  of  using  the  account  must  also  be 
ensured  not  to  conflict  with  applicable  laws  and 
regulations. 
Accountability  of  bank  employees  in  opening 
accounts  can  be  in  the  form  of:  criminal, 
administrative and civil liability. Criminal liability is 
when  an  employee  falsifies  letters  or  puts  false 
information into account opening forms. Meanwhile, 
related  to  administrative  responsibilities  is  when 
prospective customers only attach a personal identity 
card  receipt  (PIC).  When  a  PIC  is  obtained,  bank 
employees must follow it up by attaching a PIC that 
has been issued by the relevant government agency. 
In the case of civil liability, when there is an error in 
the  nominal  input  of  the  initial  deposit,  the  bank 
employee  (who  made  a  mistake)  can  correct  it  by 
compensating the loss suffered by the customer. 
3.4  Standard Operating Procedure of 
Banking 
The  banking  industry  (bank)  is  one  of  the 
transaction-intensive  business  sectors.  These 
transactions  in  practice  carry  many  legal  risks, 
including  general  criminal,  civil,  banking  and  even 
money  laundering  (Muktar,  Bustari,  et  al.,  2016). 
Legal risks are consequences that must be faced by 
banks  in  their  business  activities  as  contained  in 
Bank Indonesia Regulation No. 5/8/2003 concerning 
Application  of  Risk  Management  for  Commercial 
Banks. 
In an effort to realize transactions in the field of 
savings  that  are  legally  safe,  the  Bank  usually  has 
made  a  procedural  technical  provision  or  often 
referred to as the Standard Operational Procedure. In 
the SOP on savings, it is usually regulated in detail 
and  technically  how  the  procedures  and  conditions 
for  opening,  depositing,  withdrawing,  transferring, 
RTGS to closing a savings. 
Arrangement of  transactions  concerning  savings 
in SOP, requires  "Bank  Operations"  in carrying  out 
transactions  "must  refer"  to  the  relevant  SOP. 
Transactions must be carried out in accordance with 
the terms and procedures specified in the SOP. SOP 
is a provision that is forcing the implementation of a 
particular  transaction.  Forcing  does  not  mean  that 
the  SOP  must  be  implemented  in  full,  without 
exception.  The  meaning  of  "force"  is  that  under 
normal  conditions  SOPs  must  be  carried out  to  the 
maximum  extent  possible,  whereas  for  certain 
conditions,  SOPs  can  be  distorted  or  anticipated  in 
other  ways.  For  example,  in  withdrawing  or