Does Financial Literacy Impact Financial Decision Making Among
The Government Employee
Ratna Komara, Arie Widyastuti and Layyinaturrobaniyah
Department of Business and Management, Faculty of Economics and Business, Universitas Padjadjaran
Keywords: Financial Literacy, Financial Decision Making, Financial Behavior.
Abstract: Having an adequate financial literacy is a necessary tool for employees, especially in welcoming retirement,
and an absent of it can lead to economic hardship for an individual and potentially for the other family
members. Public servants in the government institutions are often considered as the vulnerable group that do
not possess proper financial knowledge due to little access to personal financial training at their workplaces,
as well as limited time to cultivate entrepreneurial skills. This paper aimed to better understand the level of
financial literacy and its relation to financial decision making during the workers’ prime earning years when
they are making key financial decisions. 380 questionnaires were distributed to government employees in
Bandung, with 85% return rate. The result reveals that better financial literacy leads to better financial
decision at 1% significance level. This study also indicated that, although demographic profiles such as
gender, age, marital status, education and career level have positive correlation with the level of financial
literacy, they do not have mediating effect to the financial literacy and financial decision making of the
bureaucrats.
1 INTRODUCTION
The dynamic of the environment and the rapid
changing of technology have shaped financial
system in Indonesia to become more sophisticated.
The complexity of financial instruments has
increased over the past years, and a simple
knowledge of how to maintain a checking and
savings account at local banks and financial
institutions is not enough to secure individuals’
financial freedom. Money - related struggles do not
necessarily disappear as one person moves through
adulthood; they often evolve or change. Therefore, it
is important for individuals to be able to differentiate
among wide array of financial products and services
available in order to make choices that are most
appropriate to their financial goals and needs.
The 2016 national literacy and financial
inclusion poll conducted by Financial Services
Authority shows that the majority of Indonesian do
not have a complete grasp on financial services and
products. The financial literacy and inclusion indices
stood at 29.66 percent and 67.82 percent
respectively. Only 8% of adults have retirement
plan, and when it comes to invest, Indonesian
market is very traditional with most people prefer to
use time deposits, gold and property. Although
Indonesian stocks have been among the world’s best
performers over the past five years, the domestic
investment industry is still low. Data issued by The
Securities Depository and Settlement Institution in
2016 shows that the number of people invests in
stocks and mutual funds is around 1 million. This
number is considered small compared to the total
population of 262 Million.
Public servants in the government institutions are
often considered as the vulnerable groups that do not
possess proper knowledge of financial know how
(Bucher-Koenen and Lusardi 2011). This is due to
lack of access to financial literacy sessions at their
workplaces, as well as the nature of organizational
culture among the bureaucrats that provides limited
time to cultivate entrepreneurial skills. At the end,
this can lead to struggles for government employees,
not only in preparing for retirement, but for any
situation that could put someone at financial risk. A
lack of financial literacy can contribute to the
making of poor financial choices that can be harmful
to both individuals and communities. Without an
appreciation of money concepts and an
understanding of financial options, individuals
would likely to pay more than they have to for
financial services, fall into debt, and damage their
credit records. This, in the end could lead to
174
Komara, R., Widyastuti, A. and Layyinaturrobaniyah, .
Does Financial Literacy Impact Financial Decision Making Among The Government Employee.
In Proceedings of the Journal of Contemporary Accounting and Economics Symposium 2018 on Special Session for Indonesian Study (JCAE 2018) - Contemporary Accounting Studies in
Indonesia, pages 174-184
ISBN: 978-989-758-339-1
Copyright © 2018 by SCITEPRESS – Science and Technology Publications, Lda. All r ights reserved

economic hardship during retirement for an
individual, and potentially, for the surviving spouse
and other family members.
This paper is aimed to evaluate financial
knowledge during prime earning years of
government officials, when they are making key
financial decisions. This setting offers information
on the level of financial literacy possessed and the
attitudes towards making key financial decisions.
We find that financial literacy proves to be a key
determinant of better financial decision making. This
study also indicated that although demographic
profiles such as gender, age, and career level have
strong correlation with the level of financial literacy,
they do not have mediating effect to the financial
literacy and financial decision making.
Analysing the relationship between financial
literacy and financial decision making in the
institutional context will provide the opportunity to
improve the understanding on the process of
financial decision making, specifically in a macro
view. This study is also important to the manager of
financial institutions and advisors since they are able
to put more emphasis when giving their quality
advice to the workers. Scholars and academicians
stands to benefit from the added knowledge in the
area of personal finance management and also be
able to identify other research gaps for future
studies, especially in the context of developing
countries.
2 LITERATURE REVIEW
The term financial literacy has been used loosely by
scholars, policy officials, financial experts and
consumer advocates to describe the knowledge and
understanding of financial terms, concepts, and
sound decisions that produce optimal results. By the
most basic definition, financial literacy relates to a
person’s competency for managing money. Chen
and Volpe (2005) and Huston (2010) broadly define
financial literacy as a measure of how well an
individual can understand personal finance-related
information and then take the necessary and
appropriate financial decision. Remund (2010)
defines financial literacy as a degree to measure
understanding of key financial concepts and
possession of the ability and confidence in managing
personal finances through appropriate, short-term
decision-making and sound, long-range financial
planning.
Financial decision is defined as a selection of
possible choices made with the applied knowledge
of financial literacy. Financial decisions are greatly
influenced by a constant battle between the
generating of goods and services in the marketplace
and a person’s limited reserves to acquire such
goods and services (Remund 2010).
A financially literate individual has the
capability to plan, save, borrow, invest and spend
wisely and able to take risks reduction measures.
Bernheim and Garrett (2003) show that those who
were exposed to financial education in high school
or in the workplace save more. Similarly, using
dataset called the Rand American Life Panel that
offers a set of features for the analysis of literacy
and retirement planning, Lusardi and Mitchell
(2007) found that those who are financial illiterate
are less likely to plan for retirement and to
accumulate wealth, and more likely to take up higher
interest mortgages (Moore 2003). Martin (2007)
reviews past literature on the effectiveness of
financial education, and find that financial education
is necessary in the area of retirement planning,
savings, homeownership, and credit use. Hathaway
and Khatiwada (2008) also provide a comprehensive
critical analysis of past studies that examine the
impact of financial education programs on consumer
financial behaviour. Of what they examined, they
recommend that there is a need for this type of
education especially in the area of financial activity
(e.g. credit card counselling and retirement
planning). Study by Bhushan (2014) on the
relationship between investment behaviour and
financial literacy also found that awareness and
investment preference largely depends on the
financial literacy of the individuals.
Individual differences can either strengthen
or weaken the relationship between financial literacy
and financial decision making. In recent studies,
correlations are found in existence between
demographic characteristics and financial literacy.
Education has been positively associated with
financial literacy and financial outcomes (Bernheim
and Garrett 2003, Lusardi 2008). Study on gender
and financial literacy shows men are typically
identified as having higher levels of financial
literacy. Survey conducted by (Chen and Volpe
2005, Lusardi, Mitchell et al. 2010, 2011) found that
women generally possess less financial knowledge
and interests compared to males. Females also tend
to be risk adverse in financial choices. Whether a
respondent is married or not also may impact their
finances. Having a spouse or dependents will affect
the financial planning, as an individual will include
providing for them in his financial thinking.
Furthermore, age and experience are also associated
with higher level of financial literacy and better
financial decision making. Generally, older
Does Financial Literacy Impact Financial Decision Making Among The Government Employee
175

individuals are more conservative and risk averse.
Ansong and Gyensare (2012) find that the age and
work experience are positively correlated with
financial literacy. The deeper life experiences
encourage the acquisition of skills to secure the
employees financial aspirations in their life.
2.1 HYPOTHESIS
The key hypothesis in this study is that financial
literacy will lead to a better financial decision
making. Demographic characteristics are also
expected to moderate the relationship between
financial literacy and financial decision making
among the government employees in Bandung.
2.2 RESEARCH DESIGN
2.2.1 Sample and Methodology
A random sample of 380 out of approximately
18,000 government employees working in Bandung
City was selected. Of the full sample size, 56
respondents or 15% of them don’t have complete
data thus are eliminated from this study. The
resulting data set includes 324 respondents or 85%
of the sample.
In conducting this research, we develop a
customized survey with a set of questions to
discover how knowledgeable people are about
financial concepts and their behaviour towards
financial decision making. The questionnaire
consists of 50 questions; 5 questions that are used to
design a profile of the participants, 25 questions
regarding financial literacy and 20 questions related
to financial behaviour.
Some modification of the Chen and Volpe
(1998) questionnaire was used in order to measure
financial literacy of individuals that involves several
factors such as: general knowledge of finance on
interest rates, time value of money, bank and non-
bank financial institutions, savings and loan,
investment, and insurance. Each question takes on a
value of 1 if the respondent was correct regarding
the financial literacy question, and 0 otherwise. A
person will get maximum 25 points for question
related to financial literacy. The total score of
financial literacy for a respondent is then divided
into:
Table 1 : Financial Literacy Score
Financial Literacy Score
Very Low
0 – 5
Low 6 -10
Fair 11 – 15
Good 16 – 20
Excellent 21 – 25
A five-option Likert scale is used in the
questionnaire for financial decision making. Every
choice has a score from 1 to 5, where the score 1
represents the worst and 5 indicates the best
situation for an individual upon that question. Hence
a respondent will obtain maximum 100 points for
questions related to financial decision making.
Competency in financial decision making is then
divided into:
Table 2 : Financial Decision Making Score
Financial Decision Making Score
Very Low 1 – 20
Low 21 -40
Fair 41 – 60
Good 61 – 80
Excellent 81 – 100
To test our hypothesis, we use multiple
regression analysis with key variables are financial
literacy and financial decision making. In addition to
these variables, we also use demographic factors as
control variables in the models, namely: gender,
education, marital status, and career ranking as
government officials (golongan kerja). Content
analysis was also done to establish the effect of
overall score of employee financial literacy on
employee decision making.
Before conducting regression analysis, we also
carry out reliability and validity tests on the
questionnaires. The inquiries of the questionnaire
are considered valid if r calculated > r designated or
sig < 0.05, and the reliability of the questionnaires is
shown using alpha cronbach score, where the value
of alpha equal 0.7 to 0.9 shows a high rate of
reliability; value of alpha 0.5 – 0.7, shows a fair rate
of reliability; and value of alpha < 0.5, shows
possibility of one or several inquiries are unreliable
(Ghozali and Fuad 2008).
JCAE Symposium 2018 – Journal of Contemporary Accounting and Economics Symposium 2018 on Special Session for Indonesian Study
176

4 FINDINGS AND DISCUSSION
4.1 Financial Literacy
The demographic profiles of the respondent are
presented in Table 3. While the score of financial
literacy based on demographic profiles is portrayed
on Table 4. Our data shows that the majority of
employees display basic financial knowledge and
have some grasp of concepts such as inflation and
time value of money. However still many of the
respondents do not know the difference between
bonds and stocks, the relationship between bond
prices and interest rates, and the basic risk of
diversification. On average, the respondents have a
good financial literacy score with the description as
follows: 7% has an excellent score of financial
literacy, 45% has a good score, 35% has a fair score,
and 13% has a low score of financial literacy level.
Based on the score of financial literacy survey of
the respondents, those who have career level III or
IV (73% of the total respondents) on average have a
good score of financial literacy. On the other hand,
those with career level I or II (27% of the total
sample) still have a very low and fair score of
financial literacy.
Based on the score of financial literacy survey of
the respondents, those who have career level III or
IV (73% of the total respondents) on average have a
good score of financial literacy. On the other hand,
those with career level I or II (27% of the total
sample) still have a very low and fair score of
financial literacy.
On the Age category of demographic profile,
respondents who are between the ages of 20-35
(60% of the total sample), have a good score of
financial literacy. Meanwhile another 40% of the
total respondents that are aged between of 36-58
years have a fair score of financial literacy, despite
the fact that they are entering retirement age at that
point.
Correlation table shows that the financial literacy
strongly correlated with gender, level of education
and the work rank. This result can also be
interpreted as financial knowledge of an individual
increases with higher level of education and more
working experience. Males also appear to have
higher financial literacy, which accordance with
research findings by Lusardi and Mitchell (2010,
2011).
Table 3: Respondents Characteristics
Variables #Respondents Percentage
Age
> 35 195 60.19%
≤ 35 129 39.81%
Gender
Female 154 47.53%
Male 170 52.47%
Education Level
Non-Higher Degree 133 41.05%
Higher Degree 191 58.95%
Carrer Level
Work rank ≤ II 86 26.54%
Work rank > II 238 73.46%
Marital Status
Not Married 22 6.79%
Married 302 93.21%
Table 4 Financial Literacy Scores Based on Demographic Profiles
Demographic Profiles Very Low Low Fair Good Excellent
Age
Age<35 0.5% 11.8% 35.9% 43.1% 8.7%
Age≥35 0.0% 15.5% 33.3% 47.3% 3.9%
Gender
Female 0.5% 11.8% 35.9% 43.1% 8.7%
Male 0.0% 15.5% 33.3% 47.3% 3.9%
Marital Single 0.0% 4.5% 27.3% 68.2% 0.0%
Does Financial Literacy Impact Financial Decision Making Among The Government Employee
177

Status Married 0.3% 13.9% 35.4% 43.0% 7.3%
Education
Non-Higher Degree 0.8% 15.8% 46.6% 30.1% 6.8%
Higher Degree 0.0% 11.5% 26.7% 55.0% 6.8%
Carrer Rank
Rank < 3 1.2% 19.8% 32.6% 40.7% 5.8%
Rank ≥ 3 0.0% 10.9% 35.7% 46.2% 7.1%
Table 5 also shows that age have negative
correlation with financial literacy of the public
servants, although not significant, this result raised a
concern. It can be interpreted that government
employees who are entering their retirement age do
not fully understand about various financial products
offered by financial institutions. Since financial
literacy is crucial in helping investors to make a
more realistic assessment of given opportunity for
saving or investment, having less literacy means the
probability for the investors to make incorrect
choices when it comes to taking financial decisions,
be it investing/leveraging/ protecting is bigger.
Which can put the life after retirement at risk.
This research also finds that public servants only
have some understanding regarding financial
products offered by banking institutions (specially
saving and borrowings), and lack of knowledge on
the products that are offered by non-banking
financial institutions. Hence, there is possibilities
that they have not yet enjoyed the benefits of some
products, such as insurance, pension fund, and
investment instruments such as stock and bonds.
Table 5: Correlation Table of Demographic Profiles and Financial Literacy
Financial
Literacy Gender Age
Marital
Status Education WorkRank
Financial Literacy 1
Gender -0.132* 1.000
Age -0.005 -0.047
1.00
0
Marital Status -0.073
0.161*
*
0.04
4 1.000
Education 0.252**
-
0.267**
0.23
0** -0.026 1.000
WorkRank 0.128*
-
0.236**
0.18
9** 0.004
0.422*
* 1.000
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
JCAE Symposium 2018 – Journal of Contemporary Accounting and Economics Symposium 2018 on Special Session for Indonesian Study
178

4.2 Financial Decision Making
The descriptive data of the respondents’ scores
and demographic profiles are presented on Table 6
and 7. Overall the score of financial literacy of the
respondents reached minimum 3 and maximum
score of 24. While the result on the financial
decision-making survey, the highest score was 86
and the lowest score was 43. The survey on financial
decision making also reveals that out of 340
respondents surveyed, 238 have good score, 28% of
them have fair score and 2% is considered as
excellent in answering questions on making
financial decision.
Table 6: Descriptive Statistics
N Min. Max. Mean Std. Dev
Financial Literacy Score 324 3 24 15.18 4.066
Financial Decision Making Score 324 43 86 65.11 7.367
Valid N (listwise) 324
Despite the sound financial literacy levels of the
government employees in Bandung, not all the
respondent are good managers of their personal
finances. As per findings, although majority of the
respondents scored good in financial literacy,
substantial cases of poor scores in management of
personal finances have been realized.
On average the respondent has a good sense in
allocating their financial decision, however, public
servants who have a fair score in financial decision-
making spread across all ages, gender, education and
career level. An interesting finding is that some of
the respondents who are within the group of 36-58-
year-old, 30 of them are classified as having a fair
score of financial decision making, and this number
is similar to the scoring of financial literacy rate.
This indicates some of this demographic groups
might not optimally allocate their income despite of
the fact that they are facing retirement in the near
future.
Only 9% of the total respondent think that
investing is very important, and 37% of them think
of it as least important. This means that the majority
of the population still prefer to put their money in
savings, compared having long term investment such
as stocks or mutual fund. From interview with some
respondent, it is revealed that they feel reluctant to
invest in shares since they regard the activities of
buying and selling shares are speculative and
gambling, hence think of it as haram (religious
expression of what is not allowed), despite the
increase of marketing campaign from the stock
exchange and the growing popularity of shariah
products in the financial service sector as well as in
the stock market. Furthermore, although traditional
products such as gold and property are either carry
more risks or deliver less optimal return, when it
comes to preserving wealth, culturally Indonesian
tend to put their trust more on something that they
can touch and feel.
Another finding shows that the majority of the
respondent doesn’t have alternative income as an
entrepreneur aside than their main job, which
indicates that government employees are highly
dependent on their income as public servants, that
comes in the form of salary and fringe benefit.
Income allocation is also mainly allocated to cover
living expenses, education, loan repayments, and
charity consecutively. This shows that majority of
the respondents save less proportion of their salaries,
which can be attributed to the high cost of living and
individual’s financial discipline.
Table 7: Financial Decision Making Scores Based on Demographic Profiles
Demographic Profiles
Fair Good Excellent
(Number of Respondent)
Age Age<35 61 129 5
Does Financial Literacy Impact Financial Decision Making Among The Government Employee
179

Age≥35 30 97 2
Gender
Female 38 113 3
Male 53 113 4
Marital Status
Single 5 17 -
Married 86 209 7
Education
Non-Higher Degree 44 88 1
Higher Degree 47 138 6
Carrer Rank (Gol. Kerja)
Rank < 3 30 56 -
Rank ≥ 3 61 170 7
Tabel 8: Perception on Income Allocation
Income
Allocatiom
5
Most
Important
4 3 2 1
Least Important
Charity 7,10% 3,70% 33,33% 54,32% 1,54%
Education 30,56% 19,44% 23,15% 23,15% 3,70%
Insurance 32,56% 12,73% 18,98% 16,74% 18,98%
Investment 9,57% 8,74% 16,77% 28,29% 36,63%
Living Cost 33,41% 28,59% 17,09% 12,81% 8,10%
The surveys also find that the majority of
respondents are not familiar in keeping record of
their expenses. They are also not customized to
make financial planning on income allocation. As a
result, there are some respondents who have
financial trouble at the end of the month.
Respondents who have some savings will use it in
time of financial trouble or for helping relatives or
family member who need the money.
Furthermore, since all of the public servants are a
part of Social Security Administrator for Health in
Indonesia (BPJS), most of respondents feel it is
unnecessary for them to join another insurance or
any retirement program in other financial
institutions. These indicates that although on average
the government employees have a good financial
literacy, they are very dependent to the retirement
funds provided by the government, and not yet
effectively plan for longer term. The findings also
suggest that although the score in financial literacy
does increase with age, education and length of
employment; the higher level of financial literacy
seems not to be followed by a sound financial plan
for the future.
4.3 The Influence of Financial Literacy
towards Financial Behavior
Before conducting verification analysis, the data
collected has to be tested for validity and reliability.
For the inquiries relating to the validity of financial
literacy questions (Table 7), there is one inquiry
which is invalid, number 24 (.0854 rate calculated),
while other inquiries in the questionnaire are valid
since r calculated > r designated. Regarding to
validity test on financial decision-making questions
(Table 10), there is one invalid question, that is
JCAE Symposium 2018 – Journal of Contemporary Accounting and Economics Symposium 2018 on Special Session for Indonesian Study
180

question number 4 (.042 rate calculated). Other
inquiries in the questionnaire are valid since r
calculated > r designated or sig < 0.05.
In terms of Reliability tests of the questionnaires,
we found that the value of alpha cronbach for
financial literacy is 0.721 and for financial behavior
is 0.533. Therefore, it may be concluded that the
inquiries both relating to financial literacy and
financial decision making are reliable since the
result of the reliability coefficient is between 0.50
and 0.90.
After eliminating the questions that is not valid
(question number 24 on financial literacy and
number 4 on financial behavior), we conduct
statistical analysis to find out the relationship
between financial literacy and financial behavior.
Table 12 shows there is positive relationship
between financial behavior and financial literacy at 1
% significance level. This means that the
respondents who have a good financial literacy are
more likely to give correct answers to all of the
questions regarding to a sound financial decision
making.
Table 9: Validity Test for Financial Literacy
Item
Correlation
Coefficient
Item
Correlation
Coefficient
Item
Correlation
Coefficient
Item
Correlation
Coefficient
Item
Correlation
Coefficient
1 .179** 6 .360** 11 .534** 16 .480** 21 .402**
2 .347** 7 .387** 12 .407** 17 .243** 22 .350**
3 .518** 8 .331** 13 .205** 18 .330** 23 .396**
4 .448** 9 .287** 14 .445** 19 .332** 24 .0854
5 .365** 10 .472** 15 .358** 20 .375** 25 .354**
Table 10: Validity Test for Financial Decision Making
Item
Correlation
Coefficient
Item
Correlation
Coefficient
Item
Correlation
Coefficient
Item
Correlation
Coefficient
1 .322
**
6 .263
**
11 .448
**
16 .318
**
2 .435
**
7 .267
**
12 .370
**
17 .131
*
3 .452
**
8 .431
**
13 .323
**
18 .352
**
4 .042 9 .502
**
14 .405
**
19 .269
**
5 .210
**
10 .296
**
15 .183
**
20 .198
**
Table 11: Reliability Test
Reliability Coefficient Score
Financial Literacy .721
Financial Behavior .533
Does Financial Literacy Impact Financial Decision Making Among The Government Employee
181

Table 12: Financial Behavior and Financial Literacy
Variables Financial Decision Making
Financial Literacy
0.443*** 0.437*** 0.450*** 0.415*** 0.419***
(0.000) (0.000) (0.000) (0.000) (0.000)
Gender
-0.176
(0.827)
FinancialLiteracy*Gender
-0.213
(0.282)
Age
0.028
(0.973)
FinancialLiteracy*Age
0.175
(0.392)
Education
0.948
(0.260)
FinancialLiteracy*Education
.036
(0.859)
Work Rank
1.951**
(0.033)
FinancialLiteracy*WorkRank
0.053
0.802
#. of Obs 324 324 324 324 `
R
2
0.245 0.252 0.249 0.252 0.270
***Significant at the 1% level
** Significant at the 5% level
* Significant at the 10% level
In this study we also want to test whether the
nature and strength of relationship between financial
literacy and financial decision-making changes with
a function of demographic variables by using
moderation analysis. However, from the data
JCAE Symposium 2018 – Journal of Contemporary Accounting and Economics Symposium 2018 on Special Session for Indonesian Study
182

collected shows that although demographic profiles
such as gender, age, marital status, education and
career level have positive correlation with the level
of financial literacy, they do not have mediating
effect to the financial literacy and financial decision
making.
5 CONCLUSIONS
This paper tries to find the link between the financial
literacy of the government workers to their
capabilities in managing the financial decisions.
Overall we find that although the score in financial
literacy does increase with age, education and length
of employment, the higher level of financial literacy
seems not to be followed by a sound financial plan
for the future.
Secondly, majority of the respondents have
better knowledge on products offered by banking
institution (especially savings and borrowings) than
non-bank financial institution, hence the knowledge
on insurance, investment and other non-bank
financial products is considered low. Furthermore,
most of the respondent are not familiar with
financial planning for income allocation in the near
and long future, hence financial planning is not
optimum, and the score on financial decision-
making survey of the public servants between the
age of 46-58 is still classified as fair. These facts are
indicators that show an urgency for financial literacy
and financial advice sessions in the workplace to
encourage building retirement wealth.
Third, we show that some demographic factors
such as gender, age and career level affect the level
of financial literacy, and the score of financial
literacy is strongly correlated with financial decision
making. We also explore the possibility that
demographic profiles have mediating effect to
financial literacy and financial decision making, but
our statistical test indicates that this is not the case.
We believe that our findings are particularly
relevant among the administration in Bandung
regarding ways to enhance the worker knowledge on
financial management. After serving the government
during their productive years, it is important for the
public servants to be empowered on the subject of
personal finance by providing them with knowledge
for wise saving and investment decisions. The
financial industries, along with policy makers also
need to socialize and offer the wide range of
financial products available so that public servants
will be drawn to be a part of investment society
which enable them to prepare their retirement more
adequately.
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