Building Inclusive Workplace: Evaluating Disability Inclusion and Accessibility Initiatives at Westpac

Yihao Wang

2025

Abstract

The concept of inclusive management has recently gained much attention in organizations and companies. This study employs a case study methodology to evaluate Westpac Banking Corporation's disability inclusion and accessibility initiatives, including workplace adjustments, recruitment improvement, group support, and training and talent programs, through the lenses of Psychological Safety, the Job Demands-Resources (JD-R) Model, and the Optimal Distinctiveness Theory. This study found that its initiatives improve the personal well-being and performance of employees with disabilities. However, the study identifies several limitations, such as the lack of emphasis on skills training, challenges in disability disclosure, the lack of systematic inclusive leadership training, and the lack of transparency on implementation. Based on these limitations, the study recommends enhancing inclusive leadership training, supporting disability disclosure, providing personalized training, and improving transparency in reporting its inclusion initiatives. These findings can provide other companies with experience and reflection and provide a foundation for future research in disability inclusion and accessibility.

Paper Citation

in Harvard Style

Wang Y. (2025). Building Inclusive Workplace: Evaluating Disability Inclusion and Accessibility Initiatives at Westpac. In Proceedings of the 2nd International Conference on Public Relations and Media Communication - Volume 1: PRMC; ISBN 978-989-758-778-8, SciTePress, pages 138-143. DOI: 10.5220/0013987400004916

in Bibtex Style

@conference{prmc25,
author={Yihao Wang},
title={Building Inclusive Workplace: Evaluating Disability Inclusion and Accessibility Initiatives at Westpac},
booktitle={Proceedings of the 2nd International Conference on Public Relations and Media Communication - Volume 1: PRMC},
year={2025},
pages={138-143},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013987400004916},
isbn={978-989-758-778-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Public Relations and Media Communication - Volume 1: PRMC
TI - Building Inclusive Workplace: Evaluating Disability Inclusion and Accessibility Initiatives at Westpac
SN - 978-989-758-778-8
AU - Wang Y.
PY - 2025
SP - 138
EP - 143
DO - 10.5220/0013987400004916
PB - SciTePress