A Review of Literature on Enhancing Organizational Efficiency through the Synergy of AI and Robotic Process Automation (RPA)

R. Yasotha, B. Ranjani

2025

Abstract

The next generation of digital technology features innovations such as artificial intelligence (AI) and robotic process automation (RPA), transforming organizational operations, workplaces and daily life, making digital transformation an essential strategy for businesses and their leaders. Innovation is key to success and competitive advantage in today's evolving business landscape. A service technology company that has developed an intelligent IT operations ecosystem, integrating various technologies to streamline processes and enhance efficiency, requiring companies to be adaptable to internal and external factors. This highlights the growing importance of employee creativity within organizations. The authors of this literature study examined a service technology solutions company that has developed an intelligent IT operations ecosystem. They shared leadership perspectives and thought processes regarding the company’s next steps. The rapid technological advancements of the rise of sophisticated information systems have shifted service delivery predominantly to digital platforms, driven by Industry 4.0, which emphasizes increased connectivity and automation. RPA offers significant advantages in automating business processes. This paper explores RPA tools integrated with AI to improve in the evolving landscape of Industry 4.0, organizations can transform their operations by strategically implementing advanced technologies. Embracing AI-driven approaches such as ANN, Text Mining, and NLP is essential for enhancing efficiency and effectiveness, enhancing RPA capabilities. These advancements play a crucial role in optimizing operations, extracting and interpreting vital information from unstructured data sources, such as customer feedback and social media, and streamlining classification and forecasting processes for improved accuracy and productivity.

Paper Citation

in Harvard Style

Yasotha R. and Ranjani B. (2025). A Review of Literature on Enhancing Organizational Efficiency through the Synergy of AI and Robotic Process Automation (RPA). In Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25; ISBN 978-989-758-777-1, SciTePress, pages 255-263. DOI: 10.5220/0013911400004919

in Bibtex Style

@conference{icrdicct`2525,
author={R. Yasotha and B. Ranjani},
title={A Review of Literature on Enhancing Organizational Efficiency through the Synergy of AI and Robotic Process Automation (RPA)},
booktitle={Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25},
year={2025},
pages={255-263},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013911400004919},
isbn={978-989-758-777-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Research and Development in Information, Communication, and Computing Technologies - ICRDICCT`25
TI - A Review of Literature on Enhancing Organizational Efficiency through the Synergy of AI and Robotic Process Automation (RPA)
SN - 978-989-758-777-1
AU - Yasotha R.
AU - Ranjani B.
PY - 2025
SP - 255
EP - 263
DO - 10.5220/0013911400004919
PB - SciTePress