The Control of Merchants and the Protection of Consumer Rights and Interests: Taking Meituan Takeout as an Example

Yuehan Zheng

2025

Abstract

With the rapid development of Internet technology, the catering industry has undergone a digital and intelligent transformation. Takeout services have emerged as a new force, changing people's eating habits. With a rich variety of food options, efficient delivery, and affordable prices, takeout breaks through the time and space limitations of traditional din in dining and is highly popular in the market. However, as an emerging transaction model, the relevant laws for takeout are still imperfect, leading to many problems that affect consumers' rights and interests and social stability. Therefore, implementing scientific supervision to ensure the safety and quality of takeout food is the key to the healthy and sustainable development of the takeout industry. This paper focuses on Meituan Takeout, and analyzes issues such as low transparency of merchant qualifications, opaque information about pre-made dishes, and the kitchen environment. The research reveals the potential risks in the takeout industry and proposes improvement strategies, such as optimizing the review and qualification information update mechanism, improving the order-placing process and information confirmation mechanism, and unblocking feedback channels. The aim is to ensure food safety and consumers' rights and interests and promote the prosperous development of the takeout industry.

Paper Citation

in Harvard Style

Zheng Y. (2025). The Control of Merchants and the Protection of Consumer Rights and Interests: Taking Meituan Takeout as an Example. In Proceedings of the 2nd International Conference on E-commerce and Modern Logistics - Volume 1: ICEML; ISBN 978-989-758-775-7, SciTePress, pages 538-542. DOI: 10.5220/0013849100004719

in Bibtex Style

@conference{iceml25,
author={Yuehan Zheng},
title={The Control of Merchants and the Protection of Consumer Rights and Interests: Taking Meituan Takeout as an Example},
booktitle={Proceedings of the 2nd International Conference on E-commerce and Modern Logistics - Volume 1: ICEML},
year={2025},
pages={538-542},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013849100004719},
isbn={978-989-758-775-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on E-commerce and Modern Logistics - Volume 1: ICEML
TI - The Control of Merchants and the Protection of Consumer Rights and Interests: Taking Meituan Takeout as an Example
SN - 978-989-758-775-7
AU - Zheng Y.
PY - 2025
SP - 538
EP - 542
DO - 10.5220/0013849100004719
PB - SciTePress