The Role of Formal Knowledge Management Practices in Reducing Burnout Among Healthcare Professionals

Rita Marques, Rita Marques, Andreia Luís, Andreia Luís, Liliana Martins, Liliana Martins, Gisela Cotrim, Gisela Cotrim, Marta Correia Sampaio, Marta Correia Sampaio

2025

Abstract

This study examines relationship between formal knowledge management practices and burnout among Portuguese healthcare professionals. Drawing upon the Maslach Burnout Inventory Scale and an adapted formal knowledge management practices scale, we examine the extent to which the adoption of structured knowledge management strategies is associated with lower levels of emotional exhaustion, depersonalisation, and reduced personal accomplishment. Our sample (N=218) reveals elevated burnout rates, with 39% presenting high emotional exhaustion and 45.4% reporting low personal accomplishment. Statistical analysis indicates that greater adoption of formal knowledge management practices correlates negatively with burnout, particularly in preserving personal accomplishment (ρ=-0.320, p<0.001). The private sector demonstrates higher formal knowledge management practices adoption rates than the public sector. Age and professional experience influence burnout patterns, with younger and less experienced professionals displaying higher rates. This study contributes to the literature by clarifying formal knowledge management practice’s protective role in occupational well-being and suggests that organisational policy reforms promoting knowledge sharing could mitigate burnout in healthcare contexts.

Paper Citation

in Harvard Style

Marques R., Luís A., Martins L., Cotrim G. and Sampaio M. (2025). The Role of Formal Knowledge Management Practices in Reducing Burnout Among Healthcare Professionals. In Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KMIS; ISBN 978-989-758-769-6, SciTePress, pages 492-499. DOI: 10.5220/0013777900004000

in Bibtex Style

@conference{kmis25,
author={Rita Marques and Andreia Luís and Liliana Martins and Gisela Cotrim and Marta Sampaio},
title={The Role of Formal Knowledge Management Practices in Reducing Burnout Among Healthcare Professionals},
booktitle={Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KMIS},
year={2025},
pages={492-499},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013777900004000},
isbn={978-989-758-769-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 2: KMIS
TI - The Role of Formal Knowledge Management Practices in Reducing Burnout Among Healthcare Professionals
SN - 978-989-758-769-6
AU - Marques R.
AU - Luís A.
AU - Martins L.
AU - Cotrim G.
AU - Sampaio M.
PY - 2025
SP - 492
EP - 499
DO - 10.5220/0013777900004000
PB - SciTePress