Approaches Adopted in the Implementation of Maturity Models Using Agile Initiatives in Public Bodies: A Systematic Literature Review

Alfredo Gabriel de Sousa Oliveira, Sandro Oliveira

2025

Abstract

The implementation of maturity models is essential to ensure the competitiveness and quality of services provided by public bodies. By structuring their processes in a more flexible and adaptable way, organizations can answer more effectively to the demands of society, which is increasingly dynamic and demanding. However, adopting agile methodologies requires planning and care. The wide variety of agile methodologies available, such as Scrum, SAFe, Kanban, and others, can generate some confusion and make it difficult to choose the most appropriate approach for each context. A poorly planned implementation can result in process overload, team resistance, and, consequently, failure to achieve the expected results. To avoid these challenges, it is crucial that public bodies invest in a gradual and personalized implementation process, as well as in researching the models / processes adopted by other bodies. The choice of agile methodology must take into account the size of the team, the complexity of the project, the organizational culture, and the strategic objectives. In addition, it is essential to have the support of senior management and the engagement of all employees involved in the process. By adopting a gradual and personalized approach, companies increase their chances of success in implementing maturity models using agile methodologies. This paper presents a Systematic Literature Review (SLR) to identify the most effective approaches for implementing maturity models in public bodies. The SLR selected 13 primary studies that identified practices, recommendations, standards, implementation strategies, benefits, difficulties and points of attention found in the process of implementing such models. Furthermore, it was found that there were shared characteristics, regarding the implementation processes reported in the studies, among the bodies, which allows us to infer that other public bodies can use the results as a basis for adopting similar methodologies. This paper contributes by presenting, in a consolidated way, the recommendations that can facilitate the process of implementing maturity models. Ultimately, these recommendations allow managers of bodies and / or stakeholders to outline a plan for implementing maturity models in a clearer way, thus ensuring a more fluid process.

Paper Citation

in Harvard Style

Oliveira A. and Oliveira S. (2025). Approaches Adopted in the Implementation of Maturity Models Using Agile Initiatives in Public Bodies: A Systematic Literature Review. In Proceedings of the 20th International Conference on Software Technologies - Volume 1: ICSOFT; ISBN 978-989-758-757-3, SciTePress, pages 120-131. DOI: 10.5220/0013556400003964

in Bibtex Style

@conference{icsoft25,
author={Alfredo Oliveira and Sandro Oliveira},
title={Approaches Adopted in the Implementation of Maturity Models Using Agile Initiatives in Public Bodies: A Systematic Literature Review},
booktitle={Proceedings of the 20th International Conference on Software Technologies - Volume 1: ICSOFT},
year={2025},
pages={120-131},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013556400003964},
isbn={978-989-758-757-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Software Technologies - Volume 1: ICSOFT
TI - Approaches Adopted in the Implementation of Maturity Models Using Agile Initiatives in Public Bodies: A Systematic Literature Review
SN - 978-989-758-757-3
AU - Oliveira A.
AU - Oliveira S.
PY - 2025
SP - 120
EP - 131
DO - 10.5220/0013556400003964
PB - SciTePress