Exploring the Role of Service Design in Software Development: A Systematic Mapping

Henrique Pucci Pinto, Júlia de Souza, Elaine Venson, Rejane Figueiredo

2025

Abstract

As digital services gain prominence in our society, service design has become a valuable approach for supporting the development of complex software applications that interact with multiple stakeholders. This paper presents a systematic mapping study to offer an overview of the literature regarding the use of the service design approach in driving software development. We analyzed 30 papers focusing on the utilization of service design techniques, along with its benefits. Our findings show a wide range of references to service design, but few focus on the process itself; most only mention the approach. Service design, as our analysis highlights, bridges communication gaps in projects and ensures user needs are fully met. We compiled methodologies and techniques commonly used in the service design process. In conclusion, applying service design to guide software development is an unexplored approach with significant potential. The literature gap highlights the need for further research to explore its implications and benefits.

Paper Citation

in Harvard Style

Pinto H., de Souza J., Venson E. and Figueiredo R. (2025). Exploring the Role of Service Design in Software Development: A Systematic Mapping. In Proceedings of the 20th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE; ISBN 978-989-758-742-9, SciTePress, pages 433-440. DOI: 10.5220/0013257300003928

in Bibtex Style

@conference{enase25,
author={Henrique Pinto and Júlia de Souza and Elaine Venson and Rejane Figueiredo},
title={Exploring the Role of Service Design in Software Development: A Systematic Mapping},
booktitle={Proceedings of the 20th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE},
year={2025},
pages={433-440},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013257300003928},
isbn={978-989-758-742-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE
TI - Exploring the Role of Service Design in Software Development: A Systematic Mapping
SN - 978-989-758-742-9
AU - Pinto H.
AU - de Souza J.
AU - Venson E.
AU - Figueiredo R.
PY - 2025
SP - 433
EP - 440
DO - 10.5220/0013257300003928
PB - SciTePress