Participatory Design in Knowledge Management: An Opportunity to Small and Medium Business

Amanda Carolina Teixeira, Nelson Tenório, Nelson Tenório, Danieli Pinto, Nada Matta, Arthur Gualberto Bacelar da Cruz Urpia, Arthur Gualberto Bacelar da Cruz Urpia

2021

Abstract

Knowledge Management (KM) has become an essential driver to develop dynamic capabilities for businesses, organizational learning, and boost knowledge assets on behalf of competitiveness. Nonetheless, some critical success factors are hampering KM implementation, such as a lack of a KM strategy, cultural aspects, leadership, and technology. In this paper, we focused on KM implementation within Small and Medium Enterprises (SMEs). Our study explores if Participatory Design might be considered an opportunity for KM implementation in SMEs, by focusing on information technology as a critical success factor. To achieve this goal, we conducted an ethnographic study in the real environment of a consulting firm that is starting its own KM. Our results show that Participatory Design might be recommended to SMEs to implement KM, by taking advantage of already available, but underused technological tools.

Paper Citation

in Harvard Style

Teixeira A., Tenório N., Pinto D., Matta N. and Urpia A. (2021). Participatory Design in Knowledge Management: An Opportunity to Small and Medium Business. In Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS; ISBN 978-989-758-533-3, SciTePress, pages 29-39. DOI: 10.5220/0010655400003064

in Bibtex Style

@conference{kmis21,
author={Amanda Carolina Teixeira and Nelson Tenório and Danieli Pinto and Nada Matta and Arthur Gualberto Bacelar da Cruz Urpia},
title={Participatory Design in Knowledge Management: An Opportunity to Small and Medium Business},
booktitle={Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS},
year={2021},
pages={29-39},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010655400003064},
isbn={978-989-758-533-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS
TI - Participatory Design in Knowledge Management: An Opportunity to Small and Medium Business
SN - 978-989-758-533-3
AU - Teixeira A.
AU - Tenório N.
AU - Pinto D.
AU - Matta N.
AU - Urpia A.
PY - 2021
SP - 29
EP - 39
DO - 10.5220/0010655400003064
PB - SciTePress