User-centric Business Process Transformations: Challenges and First Solutions

Catharina Zollweg, Stefan Zander

2021

Abstract

The deployment of user-centered design methods such as contextual design in business process digitalizations is still at its beginning, in particular in conjunction with business process modeling techniques. Since their collaborative deployment is not a straightforward endeavor, this paper discusses challenges and first solutions in conducting contextual inquiry in combination with business process modeling. The challenges were acquired through observations in field studies and their validity is corroborated through a literature study of relevant and related works. This paper’s main intention is to provide practical support and motivate the use of user-centered design methods in business process transformations.

Paper Citation

in Harvard Style

Zollweg C. and Zander S. (2021). User-centric Business Process Transformations: Challenges and First Solutions. In Proceedings of the 18th International Conference on e-Business - Volume 1: ICE-B, ISBN 978-989-758-527-2, pages 151-159. DOI: 10.5220/0010604801510159

in Bibtex Style

@conference{ice-b21,
author={Catharina Zollweg and Stefan Zander},
title={User-centric Business Process Transformations: Challenges and First Solutions},
booktitle={Proceedings of the 18th International Conference on e-Business - Volume 1: ICE-B,},
year={2021},
pages={151-159},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010604801510159},
isbn={978-989-758-527-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on e-Business - Volume 1: ICE-B,
TI - User-centric Business Process Transformations: Challenges and First Solutions
SN - 978-989-758-527-2
AU - Zollweg C.
AU - Zander S.
PY - 2021
SP - 151
EP - 159
DO - 10.5220/0010604801510159