important business  problems  and  to  show  what  the 
solutions and EA artifacts to solve these problems are 
like,  with  predictable  and  some  kind  of  predictable 
workload. But in academia, this method has not been 
formally raised yet. Some researchers investigated the 
possibilities  to  use  EA  together  with  use  cases 
(Miranda et al. 2018), but differently from us. 
Therefore,  this  study  observes  how  UCs  are 
leveraged by  industrial  leading EA  tools, aiming  to 
answer two Research Questions (RQs) as below. Here 
we assume if an EA solution implies a clear process 
consisting of  limited steps,  and for each step of the 
process, the workload is predictable, then the overall 
workload is predictable.
 
•  RQ1: Can UCs be used to clearly define business 
issues that can potentially be solved by EA? 
•  RQ2:  Can  EA  solutions  with  predictable 
workloads be derived/outlined to solve business 
issues that are defined with UCs? 
3  METHOD 
In this research, we analyse how leading EA tools 
leverage UCs  to  address business  issues  and  derive 
EA  solutions.  To  achieve  this  goal,  we  selected 
relevant content about three UCs from websites of six 
EA tools. As such, our analysis qualifies as a review 
of  grey  data  sources.  Grey  literature  and  sources, 
such as  commercial tools and tool vendors’ entries, 
webinars,  and  guidelines,  have  been  empirically 
found to provide substantial benefits in certain areas 
of research, especially when the evidence they bring 
is  experience-  or  opinion-based,  i.e.,  outlying  the 
state-of-the-practice (Garousi, Felderer, and Mäntylä 
2016). We used content synthesis (Cruzes and Dyba 
2011)  to  extract  and  synthesize  the  results.  In  the 
following, we explain our strategy of choosing UCs 
and  vendors,  extracting  relevant  content,  and  the 
synthesis process.  
We investigated how UCs are used by leading EA 
tools. Tools are both instrumental and very important 
in  the  EA  discipline  (Korhonen  et  al.).  Features  of 
such tools were investigated in other scientific papers 
such as (Nowakowski, Häusler, and Breu 2018). But 
to  the  best  of  our  knowledge,  there  is  no 
comprehensive study about how they utilize UCs in 
particular.  The  vendors  were  selected  from  the 
vendor list in Gartner’s (Forbes Media LLC. 2021) 
annual  report  named  “Gartner  Magic  Quadrant  for 
Enterprise Architecture Tools” (Gartner 2020), where 
long-established manufacturers, as well as insightful 
new  challengers,  are  included.  We  believe  the  fact 
about  how  they  are  applying  EA  represents  the 
current trend of first-line EA applications. Some other 
scientific papers also use the report for evaluating EA 
tools (Nowakowski, Häusler, and Breu 2018). 
Among the 16 vendors, we chose 6 vendors to be 
included  in our  study.  The reasons  for  the selection 
are: First, the included vendors should use the term 
“use  case”  explicitly.  Some  vendors  use  other 
relevant  terms,  such  as  “solutions”  or  “features,” 
which  turn out  to  be  more  diverse  and  have  mixed 
irrelated information. Second, UCs should be used to 
describe  external  use  scenarios  encountered  by 
potential EA users. Some vendors use the term 
referring  to  more  internal  requirements,  such  as 
generating EA documents according to some notable 
EA frameworks. Such scenarios are not in the present 
research  scope.  Third,  there  should  be  sufficient 
description (relevant texts or figures) explaining how 
these  UCs  are  implemented.  In  this  way,  we  could 
extract  information  of  interests  and  answer  the 
research questions. As a result, the six vendors we 
included in  this study  are Avolution,  Mega, Ardoq, 
Orbus,  LeanIX,  ValueBlue  (See  Table  1  for  more 
detailed information). 
The six vendors present many UCs. We selected 
3  UCs  for  detailed  analysis.  The  main  selection 
criterion  is  that  at  least  two  out  of  the  six  vendors 
should support such UCs in a comparatively similar 
way.  This  is  to  avoid  analysing niche  UCs  that  are 
named from different perspectives and at a different 
abstraction level due to the nature of grey literature so 
that  it  is  difficult  for  us  to  further  extract  and 
synthesize  information.  The  three  chosen  UCs  are 
Application  Portfolio  Management  (APM),  Data 
Privacy  Compliance  (DPC)  (Rozehnal  and  Novák 
2018), and Strategy Planning (SP). These UCs can be 
thought as  to address  typical challenges  in different 
phases  of  digital  transformation  (Capgemini 
Consulting and the MIT Center for Digital Business 
2011). They are also related to the three typical parts 
of EA according to the notable TOGAF framework: 
application, data,  strategy  (The  Open  Group  2020). 
Thus, we think these three UCs are representative of 
EA usage scenarios. 
To  extract  data,  we  focus  on  three  types  of 
information  for  each  UC  for  each  tool:  1)  textual 
description  about  the  UC  definition  or  usage 
scenarios,  2)  textual  description  about  the  UC 
implementation,  including  process,  sample  EA 
artifacts and visual representations, 3) figures about 
the UC implementation. We used textual information 
and figures in a complementary way. This is because, 
on  the  one  hand,  textual  information  might  not 
include some implementation details, such as EA data 
used,  which  might  be  derived  according  to  sample