Impact of End User Human Aspects on Software Engineering

John Grundy

2021

Abstract

Software is designed and built to help solve human problems. However, much current software fails to take into account the diverse end users of software systems and their differing characteristics and needs eg. age, gender, culture, language, educational level, socio-economic status, physical and mental challenges, etc. I give examples of some of these diverse end user characteristics and the need to better incorporate them into requirements engineering, design, implementation, testing, and defect reporting activities in software engineering. I report on some of our work trying to address some of these issues, including: use of personas to better characterise diverse end user characteristics; extending requirements and design models to capture diverse end user needs; analysis of app reviews and JIRA logs to identify problems and ways developers try to address them; analysis of approaches to improve the accessibility of software designs for diverse end users; adaptive user interfaces and model-driven engineering with human aspects; improved human-centric defect reporting approaches; and use of living lab co-design approaches to ensure end users are first class contributors during all phases of software development. I finish by outlining a research roadmap aiming to improve the incorporation of end user human aspects into software engineering.

Paper Citation

in Harvard Style

Grundy J. (2021). Impact of End User Human Aspects on Software Engineering. In Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, ISBN 978-989-758-508-1, pages 9-20. DOI: 10.5220/0010531800090020

in Bibtex Style

@conference{enase21,
author={John Grundy},
title={Impact of End User Human Aspects on Software Engineering},
booktitle={Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,},
year={2021},
pages={9-20},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010531800090020},
isbn={978-989-758-508-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,
TI - Impact of End User Human Aspects on Software Engineering
SN - 978-989-758-508-1
AU - Grundy J.
PY - 2021
SP - 9
EP - 20
DO - 10.5220/0010531800090020