•  The proposed new approach to visualize queueing 
systems via computational information geometry; 
•  The establishment of new links between queueing 
theory and other mathematical disciplines such as 
information geometry, matrix theory Riemannian 
geometry and the theory of Relativity. 
•  Providing a  novel link between Ricci Curvature 
(RCT)  and  the  stability  analysis  of  the  stable 
M/G/1 QM. 
•  Having introduced several information geometric 
concepts,  we  have  managed  for  first  time  to 
capture  the  M/G/1  queue  as  a  manifold  and 
analysed  the  M/G/1  QM  by  using  information 
geometric  methods.  Consequently,  classical 
Queueing  Theory  can  be  extended  to  become 
richer because of the application of IG.  
 
An  exponential  family  or  mixture  family  of 
probability  distributions  has  a  natural  hierarchical 
structure. Orthogonal decomposition of such a system 
based (c.f. Amari, 2001) on information geometry. A 
typical  example  is  the  decomposition  of  stochastic 
dependency among a number of random variables. In 
general,  they  have  a  complex  structure  of 
dependencies. The orthogonal decomposition is given 
in  a  wide  class  of  hierarchical  structures  including 
both  exponential  and  mixture  families.  As  an 
example, we decompose the dependency in a higher 
order Markov chain  into a  sum  of those  in various 
lower order Markov chains. 
Single-server, such as M/G/1 system is simple and 
can be utilized as preliminary models (c.f., Hamasha 
et  al,  2016).  Modelling  of  the  systems  state  using 
Markov chain approach and queuing models provides 
a  more  rigid  approach  to  better  understand  the 
dynamics  of  the  service  delivery  system,  which 
proposes a conceptual model using of Markov chain 
approach  combined  with  M/G/1  queuing  model  to 
optimize general service delivery systems.  
Based  on  the  above  discussion,  clearly  the  lost 
link is  now  uncovered  by our  novel  approach  as  it 
reveals  the  significant  impact  of  IG  on  Queueing 
Theory.  
The stability problem (Rachev, 1989) in queueing 
theory  is  concerned  with  the  continuity  of  the 
mapping F from the set U of the input flows into the 
set V of the output flows. First, using the theory of 
probability  metrics  we  estimate  the  modulus  of  F-
continuity providing that U and V have structures of 
metric spaces. Then we evaluate the error terms in the 
approximation  of  the  input  flows  by  simpler  ones 
assuming that we have observed some functionals of 
the  empirical  input  flows  distributions.  This  shows 
the strength of our novel approach as it derives for the 
first  time  ever  the  exact  stability  and  instability 
phases of the underlying M/G/1 queueing system. 
The  beauty  of  our  novel  approach  that 
revolutionizes Queueing Theory, is looking at a queue 
as  a  manifold,  in  which  case, 𝛼 is  considered  as  the 
parameter of curvature as well as being the connection 
parameter of the underlying stable M/G/1 QM. 
In other  words, under  a  metric connection (c.f., 
Jefferson,  2018),  parallel  transport  of  two  vectors 
preserves the inner product, hence their significance 
in  Riemannian  geometry.  Any  connection which  is 
both metric and symmetric is Riemannian, of which 
there are generically an infinite number. However, the 
natural  metrics  on  statistical  manifolds  are 
generically non-metric! Indeed, since only the special 
case  𝛼=0 defines  a  Riemannian  connection  ∇
()
 
with respect to the Fisher metric (though observe that 
∇
()
 is symmetric for any value of 𝛼). While this may 
seem  strange  from  a  physics  perspective,  where 
preserving the inner product is of prime importance, 
there’s nothing mathematically pathological about it. 
Indeed, the more relevant condition, that every point 
on the manifold have an interpretation as a probability 
distribution.  In  general,  (c.f.,  Lee,  1950), 
exponentiating  a  matrix  corresponds  to 
exponentiating each of its Jordan blocks. In fact, this 
interpretation also holds for any analytic function 𝑓 
applied to a matrix and not just 𝑒
. Also, it may be 
useful  to  think  of  the  matrix  exponential  as  the 
"Solution  to  the  System  of  Ordinary  Differential 
Equations (ODEs)". 
Based on the contributions of this paper, there are 
several  future  research  directions  towards  the  new 
applications  of  information  geometric  queueing 
theory includes developing further advances on many 
existing queueing manifolds, such as the G/G/1 queue 
(c.f.,  Dodson,  2005  and  Kouvatsos  1988)  manifold 
and  employing  information  geometrics  on  various 
statistical manifolds. 
REFERENCES  
Amari,  S.,  1985,  Differential Geometrical Methods in 
Statistics, Springer lecture Notes in Statistics, 28.  
Skoda,  Z.,  2019,  available  online  at 
https://ncatlab.org/nlab/show/information+geometry  
Nielsen,  F.,  2020,  An Elementary Intrduction to 
Information Geometry,Sony Computer Science 
Laboratories Inc, Japan, MDPI Journal. 
Dodson, C. T. J., 1999, Spatial Statistical and Information 
Geometry for Parametric Statistical Models of Galaxy 
Clustering, Springer Netherlands, 10.