Can Blockchain Technology Facilitate
the Unbundling of Higher Education
Ira Sood
1a
, Henri Pirkkalainen
1b
and Anthony F. Camilleri
2c
1
Unit of Information and Knowledge Managment, Tampere University, PO Box 541, 33101 Tampere, Finland
2
Knowledge Innovation Centre, 119, Triq il-Qasam, Swieqi SWQ3027, Malta
Keywords: Higher Education, Unbundling, Blockchain Technology.
Abstract: Higher education is in dire need of reform in order keep up with the rapidly advancing technology and student
needs surrounding it. Unbundling of higher education has been discussed as one of the potential directions of
reform. Prior research has suggested that blockchain technology has the potential to play an essential role in
facilitating such change in higher education. However, the ways in which blockchain can facilitate unbundling
remains missing in literature. We specifically address this gap. This study reports on a qualitative study with
17 respondents in the field of higher education as well as blockchain technology. Our findings indicate three
specific areas of unbundling that can be facilitated with blockchain technology, namely new governance
model, modular student experience and enhanced faculty roles. We explain how four key characteristics of
blockchain (i.e., decentralization, immutability, pseudonymity and self-sovereignty) facilitate those three
areas of unbundling in specific. The findings of this study can aid both the universities and the blockchain
community in understanding how the concept of blockchain can be embedded effectively in the unbundling
of higher education.
1 INTRODUCTION
Higher education institutions (HEIs) are facing
increasing pressure to change for the benefit of the
students. For example, the diploma supplements
commonly used today do not clearly convey the
competences developed by a student over the course
of his/her education. Due to this lack of transparency,
major companies have made active efforts to remove
the requirement of degree certificates from their
hiring policy (Glassdoor, 2018). Moreover, the ‘one
size fits all’ model of learning does not correspond
with the needs of lifelong personalized learning (Bass
& Eynon, 2017). However, HEIs have attempted to
transform their traditional models by unbundling
(Israel, 2015). Many institutions have made efforts to
unbundle, for example, by extending their curricula
by collaborating with MOOC providers (Davis et al.,
2014; EADTU, 2018).
Blockchain has been touted as a potential
technology for transforming higher education
a
https://orcid.org/0000-0001-6172-6428
b
https://orcid.org/0000-0002-5389-7363
c
https://orcid.org/0000-0003-0235-1499
(Camilleri & Grech, 2017). Some of the major efforts
in the area have come in the form of storing and
issuing of blockchain based credentials by higher
education institutions such as MIT, UK Open
University, University of Malta and University of
Nicosia among others (Camilleri & Grech, 2017;
Nascimento et. al, 2019). This stream of literature
suggests that the decentralized and immutable nature
of blockchain offers possibilities to unbundle the
traditional structure of higher education. Despite the
potential, the current theoretical and empirical
understanding of the use for blockchain for education
is limited. To our best knowledge, there is no research
that specifically links the use of blockchain
technology to unbundling of higher education. This
paper is an attempt to bridge this research gap.
The main research question that this study
attempts to answer is: How does blockchain
technology facilitate unbundling of higher
education? We adopted a qualitative study with 17
semi structured interviews with experts in the field of
228
Sood, I., Pirkkalainen, H. and Camilleri, A.
Can Blockchain Technology Facilitate the Unbundling of Higher Education.
DOI: 10.5220/0009339202280235
In Proceedings of the 12th International Conference on Computer Supported Education (CSEDU 2020) - Volume 2, pages 228-235
ISBN: 978-989-758-417-6
Copyright
c
2020 by SCITEPRESS Science and Technology Publications, Lda. All rights reserved
higher education and blockchain technology. The
qualitative study aimed at examining specific
characteristics of blockchain and linking them to
areas of unbundling where these characteristics could
be utilized to facilitate change.
2 THEORETICAL
BACKGROUND
2.1 Unbundling of Higher Education
Unbundling can be simply defined as the process of
breaking something into smaller and modular
fragments (McCowan, 2017). A modular education
splits the different aspects of a traditional degree into
separate modules so that it can best serve the interests
of the consumer that they were designed for in the
first place: students. In higher education, the
incoming of modularization has been much slower as
compared to other industries, largely driven by the
for-profit sector (Robertson & Komljenovic, 2016;
McCowan, 2017). Universities have more or less
continued to exist within the traditionally established
models and it is hard to measure the economic impact
of their services on society and industry in general
(McCowan, 2017; Bok, 2003).
Unbundling in higher education has been driven
by change drivers some of which are technological in
nature while others can be linked to the changes
occurring in the socio-political and cultural
environment and the opportunities arising from that.
First, the digital content space has been
revolutionized, hence, the number of non-traditional
knowledge providers (Udacity, Coursera, edX and
others) has increased enormously
1
, moving students
towards personalized study pathways (Horn, 2014).
Second, the student demographics and faculty roles
have rapidly evolved over the years with increased
emphasis on lifelong learning. The demographical
composition of students today is much different and
as such the ‘one size fits all’ model fails to provide
for every sub section of learners (Mintz, 2015). Third,
universities constantly struggle between trying to
control costs while maintaining high quality among
all of its different elements, which is not a sustainable
business model (Christensen et al., 2011).
Many private entities are increasingly involved in
planning curriculum alongside universities in order to
create offerings that focus on general cognitive ability
1
A review by Class Central states that by 2017 there were 81
million registered users studying online courses with at least
800 universities participating
.
and soft skills instead of grades and seat time
(Friedman, 2014). Lastly, due to a clear lack of trust
and consensus among most international institutions,
recognition of prior learning is still a complex and
difficult process in spite of tools such as European
Credit Transfer and Accumulation System (ECTS)
(Karran, 2004).
2.2 Blockchain Technology
Blockchain technology is based on the concept of a
shared, decentralized and distributed ledger that can
be used to record any form of transactions across
several computers (also called a peer-to-peer
network). The information related to transactions on
a blockchain is stored in blocks where each
proceeding block contains a reference to the hash
(identifier) of the previous block, thus connecting
them in a chain (Lansiti & Lakhani, 2017; Gupta,
2017). Each entry made on a blockchain is
permanent, transparent and searchable and can be
used to record anything including contracts, assets,
identities or any other information that can be
represented digitally (Camilleri & Grech, 2017).
The characteristics of blockchain overlap with
each other to a certain extent. In conventional
databases, all the information is kept and controlled
by a centralized system that is usually owned by third
parties (e.g. Facebook, Google, NASDAQ,
Universities). Blockchain enables decentralization,
which refers to the creation of a decentralized
management where data and information are in a peer
to peer network containing multiple nodes (Hence,
multiple points of failure) (Turkanovic et al., 2017;
Chen et al., 2018). Immutability refers to the property
of being unchanged over time. Immutability of
blockchain offers increased transparency, data
consistency and integrity meanwhile preventing data
forgery and theft (Boucher et al., 2017). Blockchain
attempts to ensure anonymity by employing a public-
private key mechanism (Nakamoto, 2008). Most
researchers have maintained that blockchain offers
Pseudonymity instead of complete anonymity
(Lansiti & Lakhani, 2017; Boucher et al., 2017;
English et al., 2016, Reid & Harrigan, 2013). In other
words, all transactions are visible but it is not easy to
link the information to individual identities.
Blockchain inherently promotes data owners’ right to
own their data without the need to go through an
intermediary (Camilleri & Grech, 2017). Self-
Can Blockchain Technology Facilitate the Unbundling of Higher Education
229
sovereignty enables the creation of self-sovereign
identities that would allow learners to take ownership
of their data and control how, when and who accesses
their data (Lilic, 2015).
3 METHOD AND RESULTS
3.1 Methods
The data was collected using semi-structured
interviews. Semi structured interviews were chosen
as they offer a way to identify areas of interest and
viewpoints to which literature does not point to (Berg,
2007). We interviewed 17 respondents who were in a
position to answer questions that are both related to
unbundling and blockchain. The respondents were
from Europe and represented a diversity of roles in
higher education (E.g. Executives from universities,
consultancies and non-profits). Semi structured in
depth interviews were conducted either in person or
via online conferencing, using tools such as Skype for
Business. The length of the interviews was between
35 minutes to 70 minutes. The interviews were
recorded, manually transcribed and iteratively
analysed to find commonalities.
3.2 Unbundling of Higher Education
Our findings revealed three key aspects that drive the
need for unbundling, namely, new governance
models, modular student experience and enhanced
faculty roles. Next, each of these are examined
individually
.
3.2.1 New Governance Models
Respondents pointed out the need for universities to
abandon outdated business models and focus on their
core competence. One respondent raised a legitimate
concern regarding the incentive models as well as
evaluation models that drive the universities in
general.
“From a higher education management perspective,
depending on the country, a university in public
sector might get incentives based on something like
the number of students they enrol” - Director
(Consultancy)
The need for governance models to evolve in the
interests of students and educators was pointed out as
an important move in developing new models.
“There is a huge case to make when arguing about
the indicators for teaching excellence. If you are an
excellent teacher but an average researcher you will
not progress in an institution even if you are the top
rated teacher that there is, at least in most places in
Europe. This is a good system for producing
researchers but it is also a holdover from the time
when universities' higher level of academia meant
you were going to become a researcher. In today’s
era of degree inflation, where master's degree is
nearly table stakes to an entry level job, these types
of indicators start to seem a little outdated”- Director
(Consultancy)
Furthermore, the respondents stated that there is a
need to re-recognize student as the customer when it
comes to higher education. The limitations imposed
on universities when it comes to their ability to
innovate also arises from the fact that they are usually
evaluated and funded based on the number of
graduates produced by organizations such as
ministries who are less in touch with the ground
reality as opposed to the universities themselves.
“In the current system the customer is not the student
but it is the ministry of education because they have
the money and hence, have control. The laws from
ministry of education forbid some changes that
universities would themselves like to implement.”-
Vice dean for education (Technical University)
Some respondents highlighted the need for
universities to be enabled to trust other universities
through a network of secure and trustworthy
credentials.
“We have produced a barrage of tools: ECTS,
diploma supplement, qualification frameworks, 3
cycle systems, multi lingual translation databases etc.
to build equivalence among universities. But all of
that is still based around the idea that ‘we will trust
your institution but not completely’. Everybody wants
to keep autonomy over their institution, where
institutions collaborate with other institutions but do
not fully trust them”-Director (Consultancy)
3.2.2 Modular Student Experience
The need to provide for lifelong learning has been one
of the key driving factors for unbundling. One
respondent shed some light on the need to
acknowledge learning that happens outside the
context of a traditional classroom.
“A basic university degree is not enough for your life
time. We see more need for lifelong learning and
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different kinds of solutions to provide for that. Mainly
because learning does not just happen in a classroom,
it keeps happening everywhere, but what we don't
have right now is a system that gives us credit for the
learning we do everywhere”- Continuing Education
Specialist (Technical University)
Other respondents similarly echoed their views on
the importance of flexible learning models that are
personalized in nature and offer recognition
mechanisms for students meanwhile, keeping in mind
the different learning pathways that might be suited
to specific learners. These mechanisms would then
make student mobility easy by default.
“It is important to understand that people learn in
different ways. Some people are going to take a huge
leap while some will learn gradually. Another thing
is to understand the motivation behind learning and
in some cases the personality of the learner itself. We
need to cater to these needs. The popularity of
something like badges and MOOCs is a clear
indication that students need means of learning that
are well suited and personalized to their needs
” -eLearning Specialist (University of Applied
Sciences)
One respondent pointed out the far-reaching
socio-political aspects involving higher education
and how a modular educational offer could advantage
those who need it the most.
“We usually talk about a European middle class
background, where you graduate high school,
go to university and get a job. But majority of students
in the world do not fit into that bracket. For them the
idea of pursuing a full time educational degree might
just be impossible. So the idea of breaking down a
qualification into modules, some of which might even
be free is very useful for them. Imagine the
opportunity”- Pro vice chancellor (Distance
Education University)
The massive disconnect between university
learning and the needs of the labour market has also
been identified as one of the aspects facilitating the
move towards unbundling. One of the respondents
summed it up as follows
“The emphasis should be towards quick responses for
industrial demands and hence fulfil the lack of
competent workers. There is the question that to what
extent can we fulfil that with our traditional degree
programmes due to a lack of flexible learning
pathways and slow speed of response”- Vice dean
(Technical University)
One of the respondents identified the same
disconnect using a highly relevant example of an
event similar to Brexit.
“If you live in a society where one day something like
Brexit happens, that will change your life a lot in the
coming 5 years. The knowledge being developed at
universities does not teach students to deal with
uncertainties of such kind with which we are very
surrounded right now”- Vice President (HEI
association)
3.2.3 Enhanced Faculty Roles
Some of the respondents have pointed out that
unbundling certain aspects of HE for instance, the
curriculum could reduce the workload of the
educators. They could then focus on their own
personal development needs and move towards
mentorship roles for students.
“In the current model teachers have a lot of burden
on them. For e.g. they have to do a lot of research in
order to get more funding for the university and
themselves. Besides that, they have to divide time with
teaching activities and other personnel work. There
is hardly any time for personal development”-
Researcher (Consultancy)
Some respondents hinted towards the emergence
of new roles such as that of a ‘co-curator’ whose
purpose would be to direct students in finding the
pathways that fit their needs and interests in a
balanced way. That would be made possible in an
unbundled scenario where teachers have the
resources to devote for guiding students.
“There will be a need for replicating this function
from the world of art, which we call ‘co-curation’.
The function of a curator will be very important and
will be needed to orient and guide students in their
efforts of studying in a modularized ecosystem so
that they can bring these modules together in larger
sense-making experience. This guided experience is
very necessary”- President (HEI association)
Can Blockchain Technology Facilitate the Unbundling of Higher Education
231
3.3 Role of Blockchain Technology in
Unbundling Higher Education
3.3.1 Blockchain Facilitating New
Governance Models
Our findings point out that when the question of trust
between universities arises, blockchain technology
holds some answers. Blockchain could provide a
system of governance that is based on decentralized
trust. In the paper-based credential world, we are
currently working in a very decentralized ecosystem
already. There is no central educational network that
makes decisions on defining and storing credentials,
research or content. Almost everything is agreed upon
by consensus among the educational community. The
way that consensus is achieved is interesting to note,
because usually it is based on personal relationships.
“The whole concept of academic freedom is
predicated on the idea that there should be no single
central source of truth for these things. Blockchain is
a technology that is built with these principles inside
the technology itself. So instead of saying we have a
fully decentralized human network but we are going
to need a centralized computer network, we can
actually have a computer network that can reflect the
reality of how our education system actually works”-
Director (Consultancy)
The same views were supported by other
respondents who pointed out the need for a
blockchain based credential system using non
fungible tokens which are in alignment with the non-
fungible nature of credentials themselves.
“If you have a house you usually cannot split it into
half, similarly, in our physical wallet, we have money
which is fungible and then other things such as our
credit cards, driver license etc. that are non-fungible.
With non-fungible tokens we are just upgrading the
system to something we know already occurs in the
real world”- CEO (Blockchain startup)
The characteristics of blockchain make way for a
possibility to build a digital credential storage and
verification system that universities can trust
unanimously.
“Once a trust network is created it will be technically
possible for learners to use their credentials as a
valid currency anywhere in the world by making it
possible for universities to verify their authenticity.
The universities may still not place the same kind of
value on credentials obtained from outside their own
university but they would nevertheless, be able to
verify them securely over the blockchain network that
they are a part of”- COO (Open Education Non-
profit)
3.3.2 Blockchain Facilitates Modular
Student Experience
The respondents stated that the issue of linking the
digital credentials to their rightful owner has remained
largely unacknowledged. A digital identity wallet
owned by a student which is encrypted via the public
key infrastructure possible in a blockchain could serve
as an immutable record of a learner’s academic
credentials across multiple institutions as well as those
earned outside an institution. Thus, enabling learners
to build a portfolio of traditional and stackable
credentials. Easily verifiable credentials could also
reduce cost burden and create a seamless verification
process not just for the universities but also for
students and their future employers.
“In education blockchain could play the role, firstly of
verification, so verifying that learning has really
happened, all claims by learners and workers are real
(and verifiable). Secondly, blockchain could also help
on any management and reputational support related
to student identity. Thus, allowing students to keep
their data personal while releasing various elements
for verification” –Director (Open University R&D
Lab
Some respondents stated that verifiable
educational wallets or even digital CVs could help
enhance student mobility both within the educational
and employment context. This would also contribute
to providing increased flexibility when it comes to
learners.
“Blockchain technology can potentially solve the
problem of identity and mobility by giving students
individual wallets to use when they move from one
context to another in terms of location or setting” -
Pro vice chancellor (Distance Education University)
“If we have a blockchain network validating and
approving the trustworthiness of credentials, then on
top of that we can have multiple layers such as
content offering. Its a perfect platform to understand
and respond to the learners needs of mobility,
flexibility and verifiability.”-COO (Open Education
Non-profit)
Other respondents pointed out the enormous
reduction of costs and time consumed that an
automatic credential verification system could bring
about
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232
“Blockchain could cause dramatic lowering of
process costs for things like issuing certificates,
verifying certificates. It is a very resource and time
intensive process. I have heard employers complain
that they waited so long for someone's credentials to
be verified that they actually hired the person before
the process ended”- Director (Open University R&D
Lab
3.3.3 Blockchain Facilitates Enhanced
Faculty Roles
If students are able to obtain content resulting in
credentials in a trust based ecosystem from different
sources, faculty can move their focus from classroom
lectures to creation of high quality online content
which is up to date and shift to the para academic
roles.
“In today’s age where everyone is online and has
access to unlimited amount of educational content, a
blockchain enabled network could be instrumental in
efficient sharing of this content. This would not only
save money and administrative effort but will also
give educators time to reflect on their personal
development and other aspects such as student
mentorship”- Researcher (Consultancy)
At the same time, self-executing smart contracts
could take over most of the administrative work from
a university and bring down the overhead costs.
“You can build automated algorithms in the
blockchain via smart contracts. This will remove a
massive amount of administrative overhead from
universities. Smart contracts can also give
researchers notarise ownership of their self produced
content”- Researcher (Technical University)
4 DISCUSSION
Our findings indicated 1) three aspects how
unbundling can happen in higher education
institutions and 2) a way how blockchain can
facilitate each aspect of unbundling. Figure 1 sums up
the key relationships between the findings. It should
be noted that blockchain is an essential driver for each
of the three aspects of unbundling. Although the
technology itself can be broken down to several
characteristics, our findings indicate that these
characteristics collectively aid in only the three
identified aspects of unbundling. For example, in
terms of new governance models, blockchain offers
the possibility to build a digital credential storage and
verification system that universities can trust
unanimously. In terms of modular experience, the key
benefits come from the way that blockchain enables
ownership of data and automatic recognition
mechanisms, facilitating mobility and sovereign
identities for students. In terms of enhanced
faculty
roles, blockchain can potentially provide an
Figure 1: Research model on blockchain facilitating the unbundling of education.
Can Blockchain Technology Facilitate the Unbundling of Higher Education
233
ecosystem where students can go beyond their
localised faculty to access resources, thus, creating
scope for faculty to focus on para-academic roles.
4.1 Contributions
The theoretical contribution of this article is the
linking of blockchain and unbundling of education.
We identified an important opportunity for research
because the linkage of blockchain and its key
characteristics has not been addressed in prior
literature. Our approach breaks down an unbundled
higher education into distinct units for better
understanding and analyses each unit with respect to
the ability of blockchain technology to tackle it based
on its theoretical strengths. Our study indicated four
key characteristics that are essential to blockchain in
general, decentralization, immutability,
pseudonymity and self-sovereignty. Further,
according to Acheampong (2018) & Camilleri &
Grech (2017), advancements in blockchain
technology have not yet been employed when it
comes to higher education. Although many
interesting pilots seem to be ongoing, there have not
yet been any concrete results in education to the same
extent as in other industries. We believe our findings
are an important step forward in the literature in order
to steer the ongoing adoption of blockchain in higher
education.
This study aids universities that are exploring
their options when it comes to modularizing their
offer by providing an understanding of its numerous
implications. Unbundling might suit the needs of
some universities better than others, thus, it is
essential for universities to understand their own
needs first. The blockchain industry is rather new and
still developing, therefore, this study may contribute
in creating an understanding for businesses interested
in developing higher education sector regarding the
needs of a university when it comes to adopting any
blockchain based solution. The technical
characteristics of blockchain suit the needs of an
unbundled university, however, that cannot be put
into practice without an insight into the different
elements that make up a university structure. Thus,
this research might aid that understanding.
4.2 Research Limitations and Future
Research
There are some observable limitations which need to
be paid attention to in this research. Most of them are
linked to the scarcity of knowledge resources related
to a technology still in its infancy and those related to
the methodology used. Blockchain as a technology is
fairly new and developing continuously. As such the
literature resources available are rather limited. The
resources shrink further when blockchain technology
is studied in reference to the education sector. There
are very few blockchain experts available and people
are still trying to figure out the ins and outs of the
technology. There is also a lack of existing use cases
of blockchain technology in public sector, which
makes the process of understanding and analysing it
in a pragmatic sense difficult.
The research methodology used in this study was
qualitative semi-structured interviews which has its
own advantages and disadvantages. Qualitative
interviews can lead to reduced reliability because of
the unstructured nature of the data collected (Bryman
& Bell, 2015). Therefore, the reliability of the results
of this thesis might be affected by similar factors.
During the interviews, it was challenging for the
author to guide the conversation in the desired
direction, many times questions were left unasked.
This might lead to incomplete results. Another
challenge was to find people with common expertise
in the field of higher education as well as blockchain
technology. While there are quite a few of such
interviews included in the thesis, there were some
where the focus area was only one of those subjects.
Based on the results obtained in such interviews,
conclusions were drawn from the needs and issues
identified by interviewees in their own experience.
Qualitative interviews are also open to interpretation
and personal biases and opinions often tend to seep
in. Another major limitation of this research was the
focus on only one aspect of unbundling (curricula) in
the conducted interviews. This reduced the scope of
the study in some ways.
In the short term, more academics need to venture
into research areas tackling the immense possibilities
that arise from unbundling certain aspects of
education. Something like blockchain technology
also needs to be explored from an academic point of
view for the vast potential it offers when it comes to
benefits such as educational equality and student
centric education models. It would not be realistic to
expect something as radical as blockchain technology
to be put into practical use without the support of
policymakers. Therefore, the policy regulations
needed to be put in place both for blockchain
technology in general as well as those specific to the
education sector must be researched. In the long term,
some blockchain related pilots should be tested in live
environment to understand the implications it can
possibly cause to the current landscape.
CSEDU 2020 - 12th International Conference on Computer Supported Education
234
ACKNOWLEDGEMENTS
This research was co-funded by Erasmus+
Programme of the European Union under the projects
MicroHE (Project Ref: 590161-EPP-1-2017-1-DE-
EPPKA3-PI-FORWARD), OEPASS (2017-1-DE01-
KA203-003546) and ECIU University (612521-EPP-
1-2019-1-NL-EPPKA2-EUR-UNIV).
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