MAUI: Tele-assistance for Maintenance of Cyber-physical Systems

Philipp Fleck, Fernando Reyes-Aviles, Christian Pirchheim, Clemens Arth, Clemens Arth, Dieter Schmalstieg

2020

Abstract

In this paper, we present the maintenance assistance user interface (MAUI), a novel approach for providing tele-assistance to a worker charged with maintenance of a cyber-physical system. Such a system comprises both physical and digital interfaces, making it challenging for a worker to understand the required steps and to assess work progress. A remote expert can access the digital interfaces and provide the worker with timely information and advice in an augmented reality display. The remote expert has full control over the user interface of the worker in a manner comparable to remote desktop systems. The worker needs to perform all physical operations and retrieve physical information, such as reading physical labels or meters. Thus, worker and remote expert collaborate not only via shared audio, video or pointing, but also share control of the digital interface presented in the augmented reality space. We report results on two studies: The first study evaluates the benefits of our system against a condition with the same cyber-physical interface, but without tele-assistance. Results indicate significant benefits concerning speed, cognitive load and subjective comfort of the worker. The second study explores how interface designers use our system, leading to initial design guidelines for tele-presence interfaces like ours.

Paper Citation

in Harvard Style

Fleck P., Reyes-Aviles F., Pirchheim C., Arth C. and Schmalstieg D. (2020). MAUI: Tele-assistance for Maintenance of Cyber-physical Systems. In Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2020) - Volume 5: VISAPP; ISBN 978-989-758-402-2, SciTePress, pages 800-812. DOI: 10.5220/0009093708000812

in Bibtex Style

@conference{visapp20,
author={Philipp Fleck and Fernando Reyes-Aviles and Christian Pirchheim and Clemens Arth and Dieter Schmalstieg},
title={MAUI: Tele-assistance for Maintenance of Cyber-physical Systems},
booktitle={Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2020) - Volume 5: VISAPP},
year={2020},
pages={800-812},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009093708000812},
isbn={978-989-758-402-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2020) - Volume 5: VISAPP
TI - MAUI: Tele-assistance for Maintenance of Cyber-physical Systems
SN - 978-989-758-402-2
AU - Fleck P.
AU - Reyes-Aviles F.
AU - Pirchheim C.
AU - Arth C.
AU - Schmalstieg D.
PY - 2020
SP - 800
EP - 812
DO - 10.5220/0009093708000812
PB - SciTePress