Co-creating Digital Services for Citizens: Activity Theory Analysis

Jari Jussila, Joni Kukkamäki, Nina Helander

2019

Abstract

Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.

Paper Citation

in Harvard Style

Jussila J., Kukkamäki J. and Helander N. (2019). Co-creating Digital Services for Citizens: Activity Theory Analysis. In Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2019) - Volume 3: KMIS; ISBN 978-989-758-382-7, SciTePress, pages 285-290. DOI: 10.5220/0008349002850290

in Bibtex Style

@conference{kmis19,
author={Jari Jussila and Joni Kukkamäki and Nina Helander},
title={Co-creating Digital Services for Citizens: Activity Theory Analysis},
booktitle={Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2019) - Volume 3: KMIS},
year={2019},
pages={285-290},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008349002850290},
isbn={978-989-758-382-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2019) - Volume 3: KMIS
TI - Co-creating Digital Services for Citizens: Activity Theory Analysis
SN - 978-989-758-382-7
AU - Jussila J.
AU - Kukkamäki J.
AU - Helander N.
PY - 2019
SP - 285
EP - 290
DO - 10.5220/0008349002850290
PB - SciTePress