accepted. Conclusion there is a relationship between 
Attitude  /  Response  Factors  and  Service  Quality, 
where  both  have  a  level  of  “Very  Strong” 
relationship. 
 
The  researcher  noticed  that  all  factors  had  a 
strong  to  a  solid  level  of  relationship  to  Service 
Quality.  However,  the  most substantial  relationship 
is  the  completeness  factor  in  the  annual  report. 
Stakeholders  are  very  concerned  about 
comprehensive  presentation,  including  executive 
summary,  development  of  each  field,  and  future 
company  plans.  The  drafting  team  can  be 
categorised as having excellent performance if it has 
completed  all  relevant  quantitative,  qualitative, 
diagram  and  photo  data.  An  essential  aspect  of  the 
annual report is displaying the latest data.  
 
Completeness in preparing the annual report also 
includes  the  ability  of  the  drafting  team  to  prepare 
the  template  and  be  able  to  socialise  it  well.  The 
ability  of  social  interaction  is  also  needed  in  data 
collection  so  that  processing  raw  data  into 
interesting information can be carried out optimally. 
 
Factors that have a relationship whose strength is 
below  other  factors  are  timeliness.  Stakeholders 
assume  that  the  period  of  annual  report  preparation 
can  be  tolerated  if  the  completion  exceeds  the 
specified  target.  The  withdrawal  of  the  finalisation 
of the annual report can be caused by the collection 
of essential data which often needs to be reprocessed 
and obtain the approval of  the company leadership. 
Data  collection  from  branch  offices  in  the  regions 
can  also  cause  delays  in  the  printing  of  annual 
reports.  The  period  of  preparation  can  be  arranged 
more flexibly for the realisation of an annual report 
that  can  display  all  activities  and  achievements  in 
full.  But  even  though  it  is  flexible,  the  company 
must  provide  a  final  deadline,  so  that  the  annual 
report can be used optimally for decision making, as 
well as monitoring and evaluation material. 
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