The Physician's Behavior in Therapeutic Communication based on Patient Perspective in Hospital Education Medan City

Arfah Mardiana Lubis, Harmaen Nasution, Zulfendri, Juanita

2019

Abstract

The physician's behavior in therapeutic communication is the process of the physician’s interaction with each patient with the aim of assisting patients to feels comfortable and not afraid to express their feelings and thoughts at the beginning of the examination. However, health services provided by a physician, do not match patient expectations. Therefore, this study wants to find out the ideal therapeutic communication behavior of physicians. As a result those physicians can meet the needs and expectations of patients. This qualitative study was conducted at the Teaching Hospital in Medan in 2019. Research using in-depth interviews with 19 patients who were satisfied with the physician's therapeutic communication as data collection. Analysis of interview data using thematically inductive analysis. The results revealed the physician's behavior in therapeutic communication based on the patient's perspective was that the physician invites the patient or the patient's family to joke (pleasantry) and the physician does not discriminate patients based on their level of education (fairness). The physician's behavior in therapeutic communication based on the patient's perspective is that the physician's pleasantry and fairness, so the patient experiences well received.

Paper Citation

in Harvard Style

Lubis A., Nasution H., Zulfendri. and Juanita. (2019). The Physician's Behavior in Therapeutic Communication based on Patient Perspective in Hospital Education Medan City.In Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3, ISBN 978-989-758-472-5, pages 260-263. DOI: 10.5220/0010017702600263

in Bibtex Style

@conference{icosop 319,
author={Arfah Mardiana Lubis and Harmaen Nasution and Zulfendri and Juanita},
title={The Physician's Behavior in Therapeutic Communication based on Patient Perspective in Hospital Education Medan City},
booktitle={Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3,},
year={2019},
pages={260-263},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010017702600263},
isbn={978-989-758-472-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3,
TI - The Physician's Behavior in Therapeutic Communication based on Patient Perspective in Hospital Education Medan City
SN - 978-989-758-472-5
AU - Lubis A.
AU - Nasution H.
AU - Zulfendri.
AU - Juanita.
PY - 2019
SP - 260
EP - 263
DO - 10.5220/0010017702600263