
 
 
 
places, trash bins, toilets, gazebo, parks and souvenirs 
shop. The facility can be known about its physical and 
cleanliness  conditions  to  determine  the  utilization 
satisfaction level by tourists. The Visitors' responses 
regarding these conditions can be seen in the Figure 
2. 
 
 
Figure 2: The graph of perception 
Based on Figure 2 explained that 50.1% of visitors 
stated that the physical condition of cultural heritage 
tourism facilities  was very good,  47.2% of visitors 
stated  that  the  condition  was  good  and  2.7%  of 
visitors stated that their physical condition was not 
good, this could be due to some minor damage to the 
facilities  provided.  Visitors'  perceptions  to  tourism 
facilities in their cleanliness conditions on the graph 
above obtained 46.8% of visitors stated that they were 
very clean, 52.1%  of visitors stated  that they  were 
clean and 1.3% of visitors said they were not clean, 
this could be due to the large number of visitors used 
facilities  so  that  there  were  visitors  who  felt  the 
cleanliness conditions at the facility were reduced. 
Visitor  satisfaction  in  the  use  of  the  facilities 
provided  in  Trowulan  cultural  heritage  tourism 
objects  depicted  in  the  graph  above  showed  that 
41.9% of visitors expressed their satisfaction, 52.5% 
of  visitors  expressed  satisfaction  and  5.56%  of 
visitors stated that  they were not satisfied. Visitors 
felt dissatisfied can be caused because the number of 
available facilities was less fulfil when the number of 
visitors increased in the same day and time, such as a 
parking lot, where visitors found it was difficult to 
park  the  vehicle  when  increasing  the  number  of 
visitors at the same time, as well as parking which 
was separated from the location of the tourism object, 
which was due to the renovation of the parking lot. 
The  visitors  agreed  on  the  existence  of 
sustainability  management  that  must  be  done  by 
every layer of society, but there were some visitors a 
number of 2.5% who stated that they did not agree to 
the sustainability management of Trowulan cultural 
heritage tourism, because the visitors thought that it 
was  enough,  both  of  beauty  scenery  and  facilities 
provided.  Basically  visitors  strongly  agreed  to  the 
preservation  activity  of  cultural  heritage  result  in 
order to keep well both now and in the future. Besides 
that  it  could  be  used  as  an  education  media,  both 
historical and cultural values in every tourism object. 
4  CONCLUSION 
The result of the research conducted at Trowulan's 
cultural heritage tourism object have the potency that 
support the activities of traveling and educating, both 
in terms of the attraction of tourism environmental 
object, accessibility of tourism object, and available 
facilities.  Visitors  feel  less  happy  to  travel  in  the 
Trowulan cultural heritage tourism object a number 
of  9.2%,  due  to  lack  of  information  that  supports 
Trowulan's  cultural  heritage  tourism  object  as  an 
education  media.  Less  information  received,  for 
example  from  information  boards  and  brochures. 
Writing  that  are  on  the  board  contains  less 
information, some of them begin to fade so that it is 
less clear to be read and learned. While brochures, 
some of  the  visitors don't  even find  out  who  don't 
know  about  the  brochures  distributed  as  basic 
information on the tourism object. 
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