The Effectiveness of National Health Insurance Membership Services at Social Security Agency Office in South-East Sulawesi Province

Suhadi, Alimin Maidin, Sukri Palutturi, Esti Astuti

2017

Abstract

Health Financing in Indonesia is still a major health problem especially for the poor. Through the National Health Insurance program, it is expected that all of the Indonesian people can access health services without constrained by the cost. Analyze the effectiveness of Health Insurance membership services at Social Security Agency office in Southeast Sulawesi Province.This study used survey approach with a qualitative design. This study conducted at Social Security Agency office in Southeast Sulawesi Province. Respondents were selected purposively, consist of Social Security Agency Officials and member. Data was collected by triangulation method and data analysis used content analysis matrix. Even though the perspective about National Health Insurance services was viewed from the patient said that it has been effective generally, but there still ineffectiveness factors. Mostly, because of the complicated service mechanism, the difficulty of service requirements, the length of waiting time for services, and less of facilities due to a limited staff of Social Security Agency office in South Sulawesi Province. This, it can be concluded that there is still lack of administrative mechanism and human resources aspect of membership service in Social Security Agency office, South Sulawesi Province. Therefore, the Social Security Agency expected to develop policy and services management to improve the effectiveness of National Health Insurance membership services.

Paper Citation

in Harvard Style

Suhadi., Maidin A., Palutturi S. and Astuti E. (2017). The Effectiveness of National Health Insurance Membership Services at Social Security Agency Office in South-East Sulawesi Province.In Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA, ISBN 978-989-758-335-3, pages 303-309. DOI: 10.5220/0007029303030309

in Bibtex Style

@conference{inahea17,
author={Suhadi and Alimin Maidin and Sukri Palutturi and Esti Astuti},
title={The Effectiveness of National Health Insurance Membership Services at Social Security Agency Office in South-East Sulawesi Province},
booktitle={Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,},
year={2017},
pages={303-309},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007029303030309},
isbn={978-989-758-335-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,
TI - The Effectiveness of National Health Insurance Membership Services at Social Security Agency Office in South-East Sulawesi Province
SN - 978-989-758-335-3
AU - Suhadi.
AU - Maidin A.
AU - Palutturi S.
AU - Astuti E.
PY - 2017
SP - 303
EP - 309
DO - 10.5220/0007029303030309