
 
 
services going to be good. Otherwise, if the service 
received  does  not  match  the  expectations  of  the 
patient,  the  patient's  perception  of  the  quality  of 
hospital services is going to be bad. 
In  addition,  the  cost  of  health  care  which  is 
cheaper, speedier and more accurate in the delivery 
of  services  is  one  of  the  factors  that  affects  the 
timing or duration of treatment for patients. 
The utilisation of healthcare services is related to 
public trust in a health institution. When people say 
they  would  take  advantage  of health care  services, 
they  have  to  consider  the  quality  that  is  to  be 
obtained,  the  facilities  accepted  and  the  cost  to 
obtain the health care services. 
Health  insurance  is  a  powerful  predictor  of 
children’s  degree  of  access  to  and  use  of  primary 
care,  including  such  aspects  as  entry  into  the 
healthcare  system,  identification  of  a  regular 
clinician,  level  of  satisfaction  with  care,  and  the 
amount  of  physicians’  service  received.  The  effect 
of  insurance  remained  substantial  and  statistically 
significant  even  after  we  controlled  for  several 
potentially  confounding  variables,  such  as  family 
income and children’s health status (Newacheck,  et 
al., 1998). 
5  CONCLUSIONS 
This study help provide a picture of children’s health 
insurance  ownership  and  their  utilization.  Health 
insurance for children has been an effective program 
providing  comprehensive  coverage  and  financial 
protection.    It  has  also  helped  to  reduce  the 
disparities  in  health  coverage  and  care  that  affects 
low-income  children.  But  there  are  still  many 
children  who  do  not  have  health  insurance.  In 
addition,  the  parents  do  not  go  for  treatment  to 
health  facilities  in  accordance  with  the  health 
insurance  listed  for  several  reasons  such  as  easier 
access, cost, already being a subscriber to the health 
service,  good  quality  of  service,  and  following  a 
workplace  recommendation.  Suggestions  to  the 
BPJS  Kesehatan  are  for  them  to  disseminate  the 
flow of health service at BPJS Kesehatan, so that the 
vision  of  BPJS  Kesehatan  that  Universal  Health 
Coverage 2019 seeks to complete can be achieved. 
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