
sion followed on hypothesis about new ICT 
solutions and process reengineering. Several 
meetings were necessary to address issues like: what 
type and how to use RFId, how to integrate the new 
Tissue Bank system to the different Hospital 
Information System (HIS) modules involved in the 
biobanking process, which would be the tracking 
steps in delivering samples, how to modify surgical 
workflow in taking and recording tissue samples, 
and so on. After defining specifications, we had to 
coordinate all technology partners, one for each 
system involved in the biobanking process. This 
required a huge effort, to reconcile views and 
garrison system integration. 
Change management and implementation 
activities have been running for almost a year, while 
consensus building efforts accompanied the project 
from the beginning. In fact, change management 
issues were challenging, because of some 
peculiarities common to many healthcare 
projects._First of all, a process like biobanking 
crosses at least three different care departments and 
has a number of other stakeholders (Anesthetists, 
Auxiliary Personnel, the Scientific Directorate, the 
Ethics Office...), often carrying different priorities 
and views of the process. Common to contexts like 
public institutions were a certain resistance to 
change while introducing a process-driven way of 
thinking (instead of focusing on own clinical areas), 
and a general low computer literacy. Internal project 
management at INT was undertaken by the CIO (as 
usually happens here for ICT projects, the ICT 
Office takes leadership), with strong internal 
commitment by INT top management. The CIO was 
supported by a direct delegate and colleagues from 
Fondazione Politecnico di Milano. Strong support 
was required from the clinical area, so that clinical-
scientific issues could be taken into consideration 
during design. The existence of previous successful 
projects (e.g. RFId transfusion traceability, new 
Surgery management system...) involving the same 
roles and their referees helped to boost cooperation. 
4.1  RFId Maturity – Can Healthcare 
Organizations Face this Alone? 
Positive experiences on using HF13,56 MHz RFId 
technology for patient, operator and item 
identification with near field applications (e.g. in the 
transfusion chain) led us to extend the use of this 
technology also to biobanking. We searched the 
market for RFId solutions ready for biobanking, but 
the only one meeting our needs was focused on vials 
identification, too expensive, and from outside Italy 
(with potential difficulties in customization and 
integration activities). So, we evaluated how to 
develop the extension on our own. 
First of all, we learned RFId is not at all an “on-
the-shelf” technology. Even being supported by a 
high-profile partner, many solutions had to be found 
in an experimental way. Variety in implementation 
of interoperability and communication standards by 
producers of tags and devices, hardness to find 
mature RFId handheld readers, unexpected 
behaviour of devices and drivers instability, are 
some of the main challenges to be faced. In fact, also 
because of low experienced suppliers, we had to 
work by a trial-and-error approach, often re-
designing integration components. This slowed up 
system developments substantially. 
Two key examples will help understanding this 
issue. First, the trolley had to be designed and 
produced with craftsmanship, while unexpected 
interactions of the electromagnetic field with 
samples required many modifications to obtain a 
field with required characteristics such as shape and 
strength. The second example comes from a request 
by researchers to prove that RFId would not damage 
samples. Once we started assessing literature 
(among which: ICNIRP, 1998; Ahlbom, 2004; 
Jauchem, 2008), we discovered that RFId 
technology isn’t supported by a consolidated 
environment due to lack of specific laws and 
implementation guidelines for the healthcare sector: 
studies on long-term consequences of biological 
interactions connected to HF RFId fields have not 
led to conclusive result yet. What we concluded after 
scrutinizing a large number of papers, is that, given 
the physical characteristics of tissues and the type of 
RFId emissions used (short impulses, frequency, 
power of few dozen mW), both short- and long-term 
effects on tissues can be negligible. Besides, we 
verified through several tests that the use of RFId 
would not interfere with ordinary clinical activities 
(Radiology, Radiotherapy..) and medical equipment. 
Only tests done on infusion pumps led to a 5-10 cm 
minimum distance requirement in RFId operations, 
due to slight alteration in measured volumes in case 
of repeated read/write activities. 
Another issue was transport temperature 
monitoring via semi-active or active tags: scouting 
to find the right device with proper reliability and 
battery duration was hard.  
But the main critical point in using RFId for 
biobanking is represented by extreme low storage 
temperatures. Starting from -80°C of mechanic 
freezers, tissues can be stocked in liquid nitrogen at -
196°C: standard RFId tags are not readable under -
30/-40°C. Specific extremely expensive RFId 
solutions (vials with little ad-hoc button-size tags) 
can improve reliability when sample is defrosted, 
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