IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process

Chandra Sekhar Dronavajjala, Sreeraju Nichenametla, Rajendra Sahu

2009

Abstract

ERP system implementations are complex undertakings and many of them are unsuccessful. It is therefore important to find out what the critical success factors, or CSFs, are, that drive ERP project success. In the present article we identified 17 CSFs from the literature survey and the responses of questionnaire from various targeted respondents which include some of the International Inc.’s of ERP Vendors, ERP Customers and ERP implementing companies. Based on the ground theory of analysis these 17 CSFs are grouped with regard to Project Management (PM) knowledge areas of time, quality, cost, scope and expectation. And finally analyzed the questionnaire responses using Grey Relational Analysis and Analytic Hierarchy Process (AHP) for finding the CSFs contribution to the success of ERP project management. We further analyzed the set of questionnaire responses for a group that is unable to reach a compromise to make a decision.

References

  1. Somers, TM., and Nelson, K., 2001. “The impact of critical success factors across the stages of enterprise resource planning implementations”. Proceedings of the 34th Hawaii International Conference on Systems Sciences (HICSS-3), January 3-6 Maui, Hawaii.
  2. Jalote, P., 2004. “Software Project Management in Practice”, Pearson Education Publication.
  3. Gunson, J., and Jean-Paul, B., 2001 “ERP Implementation Project Management: An Art as Well as a Science”, University of Geneva
  4. James, D., and Malcolm, W., 2000. “A Second Wind For ERP”, The McKinsey Quarterly, No 2, pp. 100-107.
  5. Prusak, L., 2001. “Where Did Knowledge Management Come From?”, IBM Systems Journal, Vol. 40, No. 4.
  6. Alleman, G., 2002. “Agile Project Management Methods for ERP: How to Apply Agile Processes to Complex COTS Projects and Live to Tell About It”, Extreme Programming and Agile Methods: XP/Agile Universe, pp. 70-88, Springer
  7. Austin, R., and Richard, L., 1998. “How to Manage ERP Initiatives,” Working Paper 99-024.
  8. Chaar, J., Paul, S., Chillarege, R., 1996. “Virtual Project Management for Software”, NSF Workshop on Workflow & Process Automation, May 8-10.
  9. Campbell, D., 2000. “Successful ERP Implementation Strategies”, Integrated Solutions, March, Corry Publishing Inc
  10. Esteves-Sousa, J., Pastor-Collado, J., 2000. Annual Business Information (BIT) conference, “Towards the unification of Critical Success Factors For ERP Implementations”
  11. Wenhong, L., and Diana, M.,. 2004, IEEE, “A Framework for Evaluating ERP Implementation Choices”
  12. David, A., Thomas, K., 2004 ,IEEE, “ERP Critical Success Factors: an exploration of the contextual factors in public sector institutions”
  13. Saaty, T., 1982. The Analytic Hierarchy Process, New York McGraw-Hill, Inc.
  14. Deng, J., 1982. Control Problems of Grey System, System and Control Letters, 1(5), 288-294.
  15. Chin-Tsai, L., and Chia-Ho, C., 2003. “Won-compromise Solution for Group Decision Model an Application of Global Grey Relational Analysis", The Journal of Grey System, Vo1.15, No.1, pp.29-36.
Download


Paper Citation


in Harvard Style

Dronavajjala C., Nichenametla S. and Sahu R. (2009). IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009) ISBN 978-989-8111-87-6, pages 187-192. DOI: 10.5220/0002186801870192


in Bibtex Style

@conference{special session dr09,
author={Chandra Sekhar Dronavajjala and Sreeraju Nichenametla and Rajendra Sahu},
title={IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009)},
year={2009},
pages={187-192},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002186801870192},
isbn={978-989-8111-87-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009)
TI - IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process
SN - 978-989-8111-87-6
AU - Dronavajjala C.
AU - Nichenametla S.
AU - Sahu R.
PY - 2009
SP - 187
EP - 192
DO - 10.5220/0002186801870192