Identifying the “Best” Human Resource Management Practices in India: A Case Study Approach

Pramila Rao



The primary purpose of this research paper is to detail the human resource management (HRM) practices of three Indian companies identified by Mercer, the global consulting firm, as the best companies to work for in India in 2008. The human resource management practices that were researched were recruitment & selection, training & development, performance appraisal, and compensation & benefits. India is becoming a major player in the Asian economy and US multinationals are significantly increasing their presence in India. This qualitative paper uses a design strategy of purposeful sampling which provides rich information about the distinctive companies sampled. The primary method of data collection was interviews that were tape-recorded, which was followed by transcription of the data. The data analysis strategy involves studying each unique case, with cross-analysis following the individual case studies. These “best” companies demonstrated a very superior work culture, an elaborate recruitment system, rigorous training and development, performance-based work culture and unique benefits. These Indian companies definitely walked that extra mile to make employees feel motivated, engaged, and committed. This study provides successful HRM practices that multinationals can adopt for their business units in India. Further, this paper highlights the HRM practices that are integrated with information technology providing an idea of what human resource management information systems (HRIS) are successful also. This research proposes a HRM model identifying best practices of this research that can be emulated by global HRM practitioners. The paper advances theory by integrating resource-based theory and HRM practices of best companies to augment the understanding of strategic human resource management better.


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Paper Citation

in Harvard Style

Rao P. (2009). Identifying the “Best” Human Resource Management Practices in India: A Case Study Approach . In Proceedings of the 3rd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2009) ISBN 978-989-8111-97-5, pages 69-83. DOI: 10.5220/0002176400690083

in Bibtex Style

author={Pramila Rao},
title={Identifying the “Best” Human Resource Management Practices in India: A Case Study Approach},
booktitle={Proceedings of the 3rd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2009)},

in EndNote Style

JO - Proceedings of the 3rd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2009)
TI - Identifying the “Best” Human Resource Management Practices in India: A Case Study Approach
SN - 978-989-8111-97-5
AU - Rao P.
PY - 2009
SP - 69
EP - 83
DO - 10.5220/0002176400690083