Johanna Gunnlaugsdottir



The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001-2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS). Qualitative methodology was used. Four organizations were studied in detail and other four provided a comparison. Open-ended interviews and participant observations were the basic elements of the study. The research discovered the basic issues in the user-friendliness of ERMS, the substitutes that employees turned to if they did not welcome ERMS, and how they felt that their work could be shared and observed by others. Employees seemed to regard ERMS as a groupware for constructive group work and not as an obtrusive part of a surveillance society. The research indicated training as the most important factor in making employees confident in their use of ERMS. The research identifies that most important implementation factors and the issues that must be dealt with to make employees more content, confident and proficient users of ERMS.


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Paper Citation

in Harvard Style

Gunnlaugsdottir J. (2009). ELECTRONIC RECORDS MANAGEMENT SYSTEMS - The Human Factor . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-88-3, pages 97-104. DOI: 10.5220/0002000600970104

in Bibtex Style

author={Johanna Gunnlaugsdottir},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,},

in EndNote Style

JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,
SN - 978-989-8111-88-3
AU - Gunnlaugsdottir J.
PY - 2009
SP - 97
EP - 104
DO - 10.5220/0002000600970104