e-HRM and IT Governance: A User Department’s Perspective using Diffusion of Innovations (DOI) Theory

Miguel R. Olivas-Luján, Gary W. Florkowski



IT Governance, the responsibility for systematically making decisions that will impact the acquisition, deployment, and overall usage of Information Technologies (IT) in a firm has been touted as “the single most important predictor of the value an organization generates from IT” [54]. In this pa- per, we present the results of a survey-based study of US and Canadian firms that utilize ITs for HR purposes (e-HRM). To investigate whether the mode of HR-IT Governance matters in terms of the intensity of usage of HR Technologies, we used Diffusion of Innovations (DOI) theory in a moderated mediation functional form [24]. We find support for the notion that indeed, the way an organization assigns responsibility for decision making for Human Resource ICTs makes a difference in terms of the user (HR) and IS department factors that predict the intensity of HR Technology usage.


  1. Anderson, N.R. and West, M.A. (1998) Measuring Climate for Work Group Innovation: Development and Validation of the Team Climate Inventory. Journal of Organizational Behavior, 19, 235-258.
  2. Ang, J.S.K., Quek, S.A., Teo, T.S.H. and Lui, B. (1999) Modeling IS Planning Benefits Using ACE. Decision Sciences, 30, 533-562.
  3. Applegate, L.M., McFarlan, F.W., McKenney, J.L. and Cash, J.I. (1996) Corporate information systems management : text and cases, 4th edn. Chicago: Irwin.
  4. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 31(6), 1173-1182.
  5. Beatty, C.A. (1992) Implementing Advanced Manufacturing Technologies: Rules of the Road. Sloan Management Review, 33(4):49
  6. Boynton, A.C., Zmud, R.W. and Jacobs, G.C. (1994) The influence of IT management practice on IT use in large organizations . MIS Quarterly, 18, 299
  7. Brown, C.V. and Magill, S.L. (1994) Alignment of the IS Functions With the Enterprise - Toward a Model of Antecedents. MIS Quarterly, 18, 371-403.
  8. Cedar (1999) Human Resource Self Service Survey. Cedar Enterprise Solutions website (www.cedar.com).
  9. Cedar (2000) Human Resources Self Service Survey. Cedar Enterprise Solutions website (www.cedar.com).
  10. Cedar (2001) Human Resources Self Service/Portal Survey. Cedar Enterprise Solutions website (www.cedar.com).
  11. Cedar (2002) Human Resources Self Service/Portal Survey. Cedar Enterprise Solutions website (www.cedar.com).
  12. Cohen, W.M. and Levinthal, D.A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35, 128-152.
  13. Cooper, R.B. and Zmud, R.W. (1990). Information Technology Implementation Research: A Technological diffusion approach. Management Science, 36, 123-139.
  14. Dillman, D. A. (2000). Mail and Internet surveys : the tailored design method (2nd ed.). New York : J. Wiley.
  15. Fichman, R. G. (2001). The Role of Aggregation in the Measurement of IT-Related Organizational Innovation. MIS Quarterly, 25(4), 427-453.
  16. Fichman, R.G. and Kemerer, C.F. (1997). The Assimilation of Software Process Innovations: an Organizational Learning Perspective. Management Science, 43, 1345-1363.
  17. Fichman, R.G. and Kemerer, C.F. (2001). Incentive Compatibility and Systematic Software Reuse. Journal of Systems and Software, 57, 45-60.
  18. Fiorito, J., Jarley, P. and Delaney, J.T. (2000). The Adoption of Information Technology by US National Unions. Relations Industrielles, 55, 451-476.
  19. Florkowski, G.W. and Olivas-Luján, M.R. (2006). The diffusion of human-resource information-technology innovations in US and non-US firms. Personnel Review, 35(6), 684- 710.
  20. Grover, V., Fiedler, K. and Teng, J. (1997). Empirical Evidence on Swanson's Tri-Core Model of Information Systems Innovation. Information Systems Research, 8, 273-287.
  21. Hoffmann, C. C., & Hoffmann, K. P. (1998). Size and organization of HRIS functions in the US. IHRIM Journal, 2(4), 51-58.
  22. Howell, J.M. and Shea, C.M. (2001). Individual differences, environmental scanning, innovation framing, and champion behavior: key predictors of project performance. Journal of Product Innovation Management, 18 (1):15-27.
  23. Huselid, M.A. (1995). The Impact of Human-Resource Management-Practices on Turnover, Productivity, and Corporate Financial Performance. Academy of Management Journal, 38, 635-672.
  24. James, L.R. and Brett, J.M. (1984). Mediators, moderators, and tests for mediation. Journal of Applied Psychology, 69, 307-321.
  25. King, W.R. and Teo, T.S.H. (1997). Integration Between Business Planning and Information Systems Planning: Validating a Stage Hypothesis. Decision Sciences, 28, 279-308.
  26. Klein, K.J., Conn, A.B. and Sorra, J.S. (2001). Implementing computerized technology: An organizational analysis. Journal of Applied Psychology, 86, 811-824.
  27. Koch, M.J. and McGrath, R.G. (1996). Improving Labor Productivity: Human Resource Management Policies Do Matter. Strategic Management Journal, 17, 335-354.
  28. Kwon, T.H. and Zmud, R.W. (1987). Unifying the fragmented models of information systems implementation. In: Boland, J.R. and Hirschheim, R.A., (Eds.) Critical issues in information systems research, pp. 227-251. New York: John Wiley.
  29. Macduffie, J.P. (1995) Human-Resource Bundles and Manufacturing Performance - Organizational Logic and Flexible Production Systems in the World Auto Industry. Industrial & Labor Relations Review, 48, 197-221.
  30. Martin, G. (2006). Reconceptualizing absorptive capacity to explain the e-enablement of the HR function (e-HR) in organizations. Proceedings of the First European Academic Workshop on e-HRM. Enschede, The Netherlands: U. of Twente.
  31. Nicholson, N., Rees, A. and Brooks-Rooney, A. (1990) Strategy, Innovation and Performance . Journal of Management Studies, 27, 511-534.
  32. Olivas-Lujan, M. R. (2003). Determinants of the assimilation of information & communication technologies in human resource service delivery in Canada and the United States of America. Unpublished doctoral dissertation, Katz Graduate School of Business, U of Pittsburgh, Pittsburgh, PA. URL: http://etd.library.pitt.edu:80/ETD/available/etd-07232003-191847/.
  33. Plumtree (2002) The Corporate Portal Market in 2002: A Synthesis of New, Comprehensive Survey Results and Recent Analyst Research on How Organizations Are Deploying Portals. Plumtree Software website (www.plumtree.com).
  34. Podsakoff, P.M., & Organ, D.W. (1986). Self-reports in organization research: Problems and prospects. Journal of Management, 40, 308-338.
  35. Prescott, M.B. and Conger, S.A. (1995) Information Technology Innovations - a Classification by IT Locus of Impact and Research Approach. Data Base for Advances in Information Systems, 26, 20-41.
  36. Ravichandran, T. (2000). Swiftness and intensity of administrative innovation adoption: An empirical study of TQM in information systems. Decision Sciences, 31(3):691-724.
  37. Rogers, E. M. (2003). Diffusion of innovations. 5th ed. New York: Free Press.
  38. Rousseau, D.M. (1988). The construction of climate in organizational research. In: Cooper, C.L. and Robertson, I.T., (Eds.). International Review of Industrial and Organizational Psychology, pp. 139-159. Chichester: Wiley.
  39. Sambamurthy, V. and Zmud, R.W. (1999) Arrangements for Information Technology Governance: a Theory of Multiple Contingencies. MIS Quarterly, 23, 261-290.
  40. Schneider, B. (1972) Organizational climate: Individual preferences and organizational realities. Journal of Applied Psychology, 56, 211-217.
  41. Schneider, B. (1975) Organizational climate: Individual preferences and organizational realities revisited. Journal of Applied Psychology, 60, 459-465.
  42. Schneider, B. (1987) The people make the place. Personnel Psychology, 40, 437-453.
  43. Schneider, B. and Bowen, D.E. (1985) Employee and Customer Perceptions of Service in Banks: Replication and Extension . Journal of Applied Psychology, 70, 423-433.
  44. Schneider, B. and Reichers, A.E. (1983) On the etiology of climates. Personnel Psychology, 36, 19-39.
  45. Siegel, S.M. and Kaemmerer, W.F. (1978) Measuring the perceived support for innovation in organizations. Journal of Applied Psychology, 63, 553-562.
  46. SHRM-BNA (2001). Human Resource Activities, Budgets, and Staffs 2000-2001: SHRMBNA Survey No. 66. In: Anonymous Bulletin to Management, Washington, DC: Bureau of National Affairs.
  47. Strohmeier, S. (2007). Research in e-HRM. Review and implications. HRM Review, 17(1), 19-37.
  48. Strohmeier, S. (2006). Coping with Contradictory Consequences of e-HRM. Proceedings of the First European Academic Workshop on e-HRM. Enschede, Netherlands: U. of Twente.
  49. Tannenbaum, S.I. and Dupuree-Bruno, L.M. (1994). The Relationship Between Organizational and Environmental- Factors and the Use of Innovative Human-Resource Practices. Group & Organization Management, 19, 171-202.
  50. Teng, J.C., Fiedler, K. and Grover, V. (1998). An Exploratory Study of the Influence of the IS Function and Organizational Context on Business Process Reengineering Project Initiatives. Omega-International Journal of Management Science, 26, 679-698.
  51. Teo, T. S. H., & King, W. R. (1999). An Empirical Study of the Impacts of Integrating Business Planning and Information Systems Planning. European Journal of Information Systems, 8(3), 200-210.
  52. Tornatzky, L.G. and Klein, K.J. (1982). Innovation Characteristics and Innovation Adoption-Implementation: A Meta Analysis of Findings. IEEE Transactions on Engineering Management, 29, 28-45.
  53. Towers Perrin. (2002). HR on the Web: New Realities in Service Delivery. Towers Perrin website (www.tp.com).
  54. Weill, P. & Ross, J.W. (2004). IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Boston: Harvard Business School Press.
  55. Youndt, M.A., Snell, S.A., Dean, J.W.J. and Lepak, D.P. (1996) Human Resource Management, Manufacturing Strategy, and Firm Performance. Academy of Management Journal, 39, 836-866.
  56. Zeidner, R. (2008). Now Hear This: Recruiters Using iPods to Grab Job Seekers' Ear. [Web Page] URL: http://www.shrm.org/hrtx/library_published/nonIC/CMS_019142.asp, [Accessed: April 2].

Paper Citation

in Harvard Style

R. Olivas-Luján M. and W. Florkowski G. (2008). e-HRM and IT Governance: A User Department’s Perspective using Diffusion of Innovations (DOI) Theory . In Proceedings of the 2nd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2008) ISBN 978-989-8111-47-0, pages 3-15. DOI: 10.5220/0001737100030015

in Bibtex Style

author={Miguel R. Olivas-Luján and Gary W. Florkowski},
title={e-HRM and IT Governance: A User Department’s Perspective using Diffusion of Innovations (DOI) Theory},
booktitle={Proceedings of the 2nd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2008)},

in EndNote Style

JO - Proceedings of the 2nd International Workshop on Human Resource Information Systems - Volume 1: HRIS, (ICEIS 2008)
TI - e-HRM and IT Governance: A User Department’s Perspective using Diffusion of Innovations (DOI) Theory
SN - 978-989-8111-47-0
AU - R. Olivas-Luján M.
AU - W. Florkowski G.
PY - 2008
SP - 3
EP - 15
DO - 10.5220/0001737100030015