Dayse de Mello Benzi, Rafael Timóteo de Sousa Júnior, Christophe Bidan, Ludovic Mé



This work presents a model for applying the concept of trust in the management of information technology. It presents relevant aspects on the application of trust within IT Management and focuses on the necessity of aligning a trust model with the organizational strategies and main activities. The impacts of trust in IT management are described and related to recent studies on the reduction of risks in business-oriented IT management. In this context, the model presented in this paper is based on the understanding trust indicators are highly desirable to IT management, as long as they are measured and controlled, and used as a means for IT management to acquire greater effectiveness in its alignment to general organizational and business strategy.


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Paper Citation

in Harvard Style

de Mello Benzi D., Timóteo de Sousa Júnior R., Bidan C. and Mé L. (2008). MODEL FOR TRUST WITHIN INFORMATION TECHNOLOGY MANAGEMENT . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8111-37-1, pages 513-518. DOI: 10.5220/0001703305130518

in Bibtex Style

author={Dayse de Mello Benzi and Rafael Timóteo de Sousa Júnior and Christophe Bidan and Ludovic Mé},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS,},

in EndNote Style

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS,
SN - 978-989-8111-37-1
AU - de Mello Benzi D.
AU - Timóteo de Sousa Júnior R.
AU - Bidan C.
AU - Mé L.
PY - 2008
SP - 513
EP - 518
DO - 10.5220/0001703305130518