ASSESSING THE QUALITY OF ENTERPRISE SERVICES - A Model for Supporting Service Oriented Architecture Design

Matthew Dow, Pascal Ravesteijn, Johan Versendaal

2008

Abstract

Enterprise Services have been proposed as a more business-friendly form of web services which can help organizations bridge the gap between the IT capabilities and business benefits of Service Oriented Architecture. However up until now there are almost no methodologies for creating enterprise services, and no lists of definite criteria which constitute a “good” enterprise service. In this paper we present a model which can aid Service Oriented Architecture designers with this by giving them a set of researched criteria that can be used to measure the quality of enterprise service definitions. The model and criteria have been constructed by interviewing experts from one of the big five consultancy firms and by conducting a literature study of software development lifecycle methods and Service Oriented Architecture implementation strategies. The results have been evaluated using a quantitative survey and qualitative expert interviews, which have produced empirical support for the importance of the model criteria to enterprise service design. The importance of business ownership and focusing on business value of enterprise services is stressed, leading to suggestions of future research that links this area more closely with Service Oriented Architecture governance, Service Oriented Architecture change management, and Business Process Management.

References

  1. Arsanjani, A., 2004. Service-oriented modeling and architecture: how to identify, specify, and realize services for your SOA.” IBM - whitepaper. Retrieved November 2007 from ftp://www6.software.ibm.com/software/developer/libr ary/ws-soa-design1.pdf
  2. Bloomburg, J., 2005. Webify Webinar: Improve Reuse and Control Rogue Services within your SOA. Published by Zapthink.
  3. Cherbakov, L., Galambos, G., Harishankar, R., Kalyana, S., Rackham, G., 2005. Impact of Service Orientation at the Business Level. IBM Systems Journal. Vol. 44, No 4.
  4. Cox, D. and Kreger, H., 2005. Management of the serviceoriented-architecture life cycle, IBM Systems Journal, Vol 44, No 4.
  5. Crawford, C. H., Bate, G.P., Cherbakov, L., Holley, K. and Tsocanos, C., 2005. Toward an on demand service oriented architecture. IBM Systems Journal, Vol. 44, No 1.
  6. Curbera, F., Duftler, M., Khalaf, R., Nagy, W., Mukhi, N. and Weerawarana, S., 2002. Unraveling the Web Services Web: An introduction to SOAP, WSDL, and UDDI. IEEE Internet Computing, Vol 6, No 2, 86-93.
  7. Deloitte 2004. Consulting internal document: EBI SOA Guiding Principles and Best Practices. April 2004.
  8. Erl, T., 2005. Service-Oriented Architecture: Concepts, Technology, and Design. Pearson Education, Inc., Upper Saddle River, NJ.
  9. Freemantle, P., Weerawarana, S. and Khalaf, R., 2002. Enterprise services, Communications of the ACM, Vol 45, No 10, 77-82
  10. Jones, S., 2005. Toward an acceptable definition of service,. IEEE Software Vol 22 No 3, 87-93.
  11. Kaye, D., 2003. Loosely Coupled-The Missing Pieces of Web Services, RDS Press.
  12. Kimbell, I. and Vogel, A. 2005. mySAP ERP for Dummies. Wiley Publishing, Chichester, England.
  13. OASIS, 2006. OASIS SOA Reference Model. Retrieved 27 November 2007, from: http://www.oasisopen.org/committees/tc_home.php?wg_abbrev=soarm
  14. Papazoglou, M. and van den Heuvel, W., 2006. ServiceOriented Design and Development Methodology, International Journal of Web Engineering and Technology (IJWET). Vol 2, No 4, 412-422.
  15. Perepletchikov, M., Ryan, C. and Tari, Z., 2005. The Impact of Software Development Strategies on Project and Structural Software Attributes in SOA”. In: Second INTEROP Network of Excellence Dissemination Workshop (INTEROP'05). INTEROP Press. Ayia Napa, Cyprus.
  16. RUP, 2001. Rational Software Corporation “Rational Unified Process: Best Practices for Software Development Teams”, Technical Paper TP026B, Rev. 11/01, November 2001.
  17. SAP, 2004. Enterprise Services Architecture - An Introduction. SAP White Paper. Retrieved November 2007,from: http://www.sap.com/solutions/esa/pdf/BWP_WP_Ente rprise_Services_Architecture_Intro.pdf.
  18. Tinsley, H. E. A., Brown, S. D., 2000. Handbook of applied multivariate statistics and mathematical modeling. Academic Press, San Diego, California.
  19. Wang, Z., Xu, X. and Zhan, D. 2005. Normal Forms and Normalized Design Method for Business Service. Proceedings of the 2005 IEEE International Conference on e-Business Engineering (ICEBE'05), 79-86.
Download


Paper Citation


in Harvard Style

Dow M., Ravesteijn P. and Versendaal J. (2008). ASSESSING THE QUALITY OF ENTERPRISE SERVICES - A Model for Supporting Service Oriented Architecture Design . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8111-38-8, pages 50-57. DOI: 10.5220/0001685100500057


in Bibtex Style

@conference{iceis08,
author={Matthew Dow and Pascal Ravesteijn and Johan Versendaal},
title={ASSESSING THE QUALITY OF ENTERPRISE SERVICES - A Model for Supporting Service Oriented Architecture Design},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2008},
pages={50-57},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001685100500057},
isbn={978-989-8111-38-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - ASSESSING THE QUALITY OF ENTERPRISE SERVICES - A Model for Supporting Service Oriented Architecture Design
SN - 978-989-8111-38-8
AU - Dow M.
AU - Ravesteijn P.
AU - Versendaal J.
PY - 2008
SP - 50
EP - 57
DO - 10.5220/0001685100500057