Sara Alves da Silva, Patrícia Macedo, Pedro Antunes



Enterprises are nowadays faced with increasing levels of flexibility and customer-orientation. As enterprises react to this challenge, they intensify their engagement in collaborative networks. Recent studies have shown that these networks must share goals, have some level of mutual trust, and agree with some practices and values. Value systems are considered as the ordering and prioritization of the ethical and ideological values held by collaborative networks. Conciliating different values and priorities may depend on a mediation process. From an information systems point of view, the mediation process is highly complex because of the informal and tacit nature of values systems. In this paper we propose using storytelling, an old technique used to reconstruct past events, to support conflict resolution. The paper presents an analysis of conflict resolution in collaborative network enterprises supported by the storytelling technique.


  1. Advogados, O. d. Guia Breve da Arbitragem. 2004
  2. Afsarmanesh, H. A framework for Management of Virtual Organization Breeding environments. PRO-VE, Valencia, Spain, 2005
  3. Brown, M. H. That Reminds me of a story: speech action on organizational socialization. Austin, 1982
  4. Camarinha-Matos, L., Abreu, A. Performance indicatores based on collaboration beneficts.PRO-VE 2005 - Collaborative Networks and Value Creation, Valencia, Spain, 2005
  5. Camarinha-Matos, L., H., A. Elements of a base VE infrastructure." J. Computers in Industry, 51(2), 139- 163, 2003
  6. CCE. Livro Verde sobre os modos alternativos de resolução de conflitos em matéria civil e comercial. Comissão das Comunidades Europeias, 2002
  7. Cooley, C. R. Cultural Effects in Indian Education: An application of social learning theory. Journal of American Indian Education, 17(1), 1977
  8. Denning, S. The Narrative Angle - The Seven Most Valuable Forms of Organizational Storytelling.The Narrative Angle - The Seven Most Valuable Forms of Organizational Storytelling, 2002
  9. Goguen, J. Requirements Engineering as the Reconciliation of Technical and Social Issues. Requirements engineering: social and technical issues, 162-199, 1994
  10. Goguen, J. Towards a Social, Ethical Theory of Information. In Social Science Research, Technical Systems and Cooperative Work: Beyond the Great Divide, Georey Bowker, Les Gasser, LeighStar, and W. Turner, eds., Erlbaum, 27-56, 1997
  11. Goguen, J. Semiotics, compassion and value-centered design., 2004
  12. Goodim, R. Mediação: Uma visão Geral da Resolução Alternativa de Disputas . U.S. Department of State, 1999
  13. Gunasekaran, A. Performance measurement and costing system in new enterprise. Technovation,Elsevier Ltd.(25), 523-533, 2004
  14. Hartman, R. The Measurment of Value, 1973
  15. Higgins, E. T. Social Psychology :Handbook of Basic Principles. Guilford, New York, 1996
  16. Katzy, B. Value System Redesign. ACM SIGGROUP Bulletin archive,19(3), 48-50, 1998
  17. Krishnan, V. R. Leader-Member Exchange, Transformational Leadership, and Value System. EJBO Electronic Journal of Business Ethics and Organization Studies, 10(1), 2005
  18. Laurel, B. Computers as Theatre, Addison-Wesley, 1993
  19. Lelic, S. Fuel your imagination - KM and the art of storytelling. Knowledge Management by the ARKGroup, Knowledge Management by the ARK-Group, 2001
  20. Liu, P.-Y. A study based on the value system for the interaction of the multi-tiered supply chain under the trend of e-business. The 7th international conference on Electronic Commerce, 2005
  21. Mefford, D., and Meffortd, V. Values Usage Exercise (VUE) A Tool For Raising Values Awareness ConcerningThe Professional - Personal Values Interface, 1997
  22. Merton, R. K. Social Theory and Social Structure." The Free Press, 3, 1957
  23. Perret, R., Borges, M. R. S., and Santoro, F. M. Applying Group Storytelling in Knowledge Management. International Workshop on Groupware San Carlos, Costa Rica, 2004
  24. Relvas, S., Macedo, P., and Antunes, P. Resolução de Conflitos no Cyberespaço. CAPSI 2004, IST, Lisboa, 2004,
  25. Rezgui, Y., Wilson, I., Olphert, W., and Damodaran, L. Socio-Organizational issues. PRO-VE, 187-198,2004
  26. Rokeach, M. The nature of human values. New York: Free Press, 1973
  27. Shneiderman, B. Designing the User Interface: Strategies for Effective User Interface Interaction, Addison Wesley Longman, 1998
  28. Tan, Y.-H., Thoen, W., and Gordijn, J. Modeling Controls for Dynamic Value Exchange in Virtual Organizations, 2004
  29. Weber, M. Subjective meaning in the social situation. Culture and Consciousness: Perspectives in the Social Sciences, G. B. Levitas, New York, 156-169, 1967
  30. Webster's Collegiate Dictionary: Springfield, MA: Merriam-Webster, 1989

Paper Citation

in Harvard Style

Alves da Silva S., Macedo P. and Antunes P. (2007). CONFLICT RESOLUTION IN COLLABORATIVE NETWORK ENTERPRISES . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-972-8865-90-0, pages 329-333. DOI: 10.5220/0002371503290333

in Bibtex Style

author={Sara Alves da Silva and Patrícia Macedo and Pedro Antunes},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},

in EndNote Style

JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
SN - 978-972-8865-90-0
AU - Alves da Silva S.
AU - Macedo P.
AU - Antunes P.
PY - 2007
SP - 329
EP - 333
DO - 10.5220/0002371503290333