Rob J. Kusters, Fred J. Heemstra, Arjan Jonker



The key question of the research reported here is 'which factors influence Enterprise Resource Planning (ERP) implementation costs'. A 'theoretical' answer to this question has been designed by studying the sparsely available literature on ERP implementation costs, and adding to this relevant items from the related fields of software cost estimation, COTS implementation cost estimation, and ERP implementation critical success factors. This result has been compared with empirical data that have been obtained from two large corporations. The combined result is a first attempt to define ERP implementation cost drivers.


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Paper Citation

in Harvard Style

J. Kusters R., J. Heemstra F. and Jonker A. (2007). DETERMINING THE COSTS OF ERP IMPLEMENTATION . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-972-8865-88-7, pages 102-110. DOI: 10.5220/0002363001020110

in Bibtex Style

author={Rob J. Kusters and Fred J. Heemstra and Arjan Jonker},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},

in EndNote Style

JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
SN - 978-972-8865-88-7
AU - J. Kusters R.
AU - J. Heemstra F.
AU - Jonker A.
PY - 2007
SP - 102
EP - 110
DO - 10.5220/0002363001020110