Tarek El-Kiki, Elaine Lawrence, Gordana Culjak



Effective management is considered the crucial factor that decides the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, this paper analyses and defines barriers to the success of mGovernment service projects from the perspective of mobile government and mobile technology experts from nineteen countries around the world. The outcome is compared to the findings from an extensive literature review. The results show a very close correspondence between the literature review and the opinions of the experts.


  1. 4TH Generation Mobile Communications Committee (2004) Towards the 4th Generation Mobile Communications Systems. Flying Carpet II. mITF.
  2. ACCENTURE (2003) eGovernment Leadership: Engaging the Customer. The Government Executive Series. Accenture.
  3. Afirm (2002) A Blueprint for Successful E-government Implementation: Steps to accelerate cultural change and overcome stakeholder resistance. Association for Federal Information Resources Management.
  4. Altman, D. (2002) Prospects for E-Government in Latin America. International Review of Public Administration, 7, 5 - 20.
  5. Arazyan, H. (2002) m-Government: Definition and Perspectives.
  6. Blackberry (2006) BlackBerry and the Public Sector - Mobilising the Power of Wireless.
  7. C. Wyld, D. (2000) The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce Through Dynamic Pricing. The Center for The Business of Government.
  8. Carroll, J. (2005) Risky Business: Will Citizens accept MGovernment in the Long Term. IN KUSHCHU, I. & KUSCU, M. H. (Eds.) From E-Government To MGovernment. University of Sussex, Brighton, UK, Mobile Government Consortium International LLC.
  9. Cattaneo, G. (2004) Building eGovernment: European Regions Alternative Strategies. Databank Consulting.
  10. CIBS & CCICMT (2003) Net Readiness Results of Bulgaria E-Government Strategy. Coordination Center for Information, Communication and Management Technologies under the auspices of Council of Ministers and United Nations Development Program: Cisco Internet Business Solutions and Coordination Center for Information, Communication and Management.
  11. Clarke, A. (2003) eServices for all - treating all users equally. Prisma Strategic Guidelines 3. Telefónica Investigación y Desarrollo, Spain.
  12. Cpsi (2003) Citizin Access to E-Government Services. Centre for Public Service Innovation.
  13. Dcita (2005) Trust and Growth in the Online Environment. Department of Communications, Information Technology and the Arts, Australian Government.
  14. El-Kiki, T., Lawrence, E. & Steele, R. (2005) A Management Framework for Mobile Government Services. CollECTeR. 13 July ed. Sydney, Australia.
  15. Etsi (2005) Human Factors; User education guidelines for mobile terminals and e-services. Sophia Antipolis Cedex, European Telecommunications Standards Institute.
  16. Flynn Vencat, E. (2006) Toss the wallet and Grab the Mobile. The Technologist, 14.
  17. Gasco, M. (2005) Exploring the E-Government Gap in South America. international Journal of Public Administration, 28, 683-701.
  18. Gorman, G. E. & Clayton, P. (2005) Qualitative Research for the Information Professional: A Practical Handbook, London, Facet Publishing.
  19. Government Of Italy & United Nations (2003) Plan of Action E-Government for Development. World Summit on the Information Society.
  20. Gronlund, A. (2003) e-Democracy: in Search of Tools and Methods for Effective Participation. Journal of MultiCriteria Decision Analysis, 12, 93 - 100.
  21. Guijarro, L. (2003) eGovernment Interoperability in the 2005-2010 horizon. eGovernment interoperability workshop report, addressing the future IST RTD. Brussels, Information Society Technologies, European Commission.
  22. Heeks, R. (2003) Most eGovernment-for-Development Projects Fail: How Can Risks be Reduced? IN HEEKS, R. (Ed.) iGovernment Working Paper Series. Manchester, Institute for Development Policy and Management University of Manchester.
  23. Heeks, R. & Lallana, E. C. (2004) Using ICTs for Government Transparency. eGovernment for Development. Institute for Development Policy and Management, University of Manchester.
  24. IST (2003) Roadmap for Advanced Research in Privacy and Identity Management. IN HUIZENGA, J. (Ed.), Information Society Technologies.
  25. Johnson, R. B. (1997) Examining the Validity Structure of Qualitative Research. Education, 118, 282 - 290.
  26. Johnson, S. D. (1995, Spring) Will our research hold up under scrutiny? Journal of Industrial Teacher Education, 32, 3-6.
  27. Kubicek, H., Westholm, H. & Winkler, R. (2003) eDemocracy. IN SABOL, T. (Ed.) Prisma Strategic Guidelines 9.
  28. Liamputtong, P. (2005) Qualitative Research Methods, Oxford University Press.
  29. Martin, B. & Byrne, J. (2003) Implementing eGovernment: widening the lens. Electronic Journal of e-Government, 1, 11-22.
  30. Millard, J. (2004) Good practice in European eGovernment (2): policies and visions. Danish Technological Institute.
  31. Millard, J., Iversen, J. S., Kubicek, H., Westholm, H. & Cimander, R. (2004) Reorganisation of government back-offices for better electronic public services - European good practices (back-office reorganisation). Danish Technological Institute & Institut für Informationsmanagement GmbH, University of Bremen.
  32. Millard, J. & Warren, R. (2005) eTEN - Study on transEuropean deployment potential, sustainability and exploitation models for public services in the context of an enlarged European Union.
  33. Moon, M. J. (2004) From E-Government to MGovernment? Emerging Practices in the Use of Mobile Technology by State Governments. E-Government Series. Washington, IBM Center for The Business of Government.
  34. Oecd (2003) The E-Government Imperative. OECD EGovernment Studies. Paris, Organisation for Economic Co-operation and Development Science & Information Technology Publications Service.
  35. Pascual, P. J. (2003) e-Government. Asia-Pacific ePrimers Series. e-Asean Task Force UNDP-APDIP.
  36. Potabenko, M. (2002) Use of Sociological Surveys for Assessing Environmental Information Needs. Southern Norway, UNEP/GRID-Arendal.
  37. Prisma Project Team (2003) eGovernment in selected EU Accession States. IN SABOL, T. (Ed.) Prisma Strategic Guidelines 8.
  38. Realini, A. F. (2004) G2G E-Government; The Big Challenge for Europe. Department of Informatics. Zurich, University of Zurich.
  39. Stone, A. (2006) Not for Sale. Mobile Government. Government Technology.
  40. Suomi, R. B. (2006) Five Finnish Innovations in Mobile Government and their root factors. CollECTeR Europe. Basel, Switzerland.
  41. Twgedw (2002) Roadmap for E-Government in the Developing World. Los Angeles, The Working Group on E-Government in the Developing World in Pacific Council on International Policy.
  42. Wyatt, A. (2005) Mobile Workforce for Dummies, Indianapolis, Indiana, USA, Wiley Publishing, Inc.
  43. Zmijewska, A. & LAWRENCE, E. (2005) Reshaping the Framework for Analysing Success of Mobile Payment Solutions. ADIS International Conference - eCommerce 2005. Porto, Portugal.

Paper Citation

in Harvard Style

El-Kiki T., Lawrence E. and Culjak G. (2007). EXPERTS’ PERSPECTIVES ON BARRIERS TO THE DEPLOYMENT OF MOBILE GOVERNMENT SERVICES . In Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST, ISBN 978-972-8865-79-5, pages 29-36. DOI: 10.5220/0001269500290036

in Bibtex Style

author={Tarek El-Kiki and Elaine Lawrence and Gordana Culjak},
booktitle={Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST,},

in EndNote Style

JO - Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST,
SN - 978-972-8865-79-5
AU - El-Kiki T.
AU - Lawrence E.
AU - Culjak G.
PY - 2007
SP - 29
EP - 36
DO - 10.5220/0001269500290036