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Proposed Use of a Conversational Agent for Patient Empowerment

Topics: Augmenting traditional healthcare scenarios by the additional use of conversational agents, virtual assistants, or virtual coaches that reduce the gap in care or information some patient groups are facing; Health behavior change through the use of digital health interventions; Implementation strategies or models for localizing and tailoring of digital health applications

Authors: Marco Alfano 1 ; 2 ; John Kellett 3 ; Biagio Lenzitti 4 and Markus Helfert 2

Affiliations: 1 Anghelos Centro Studi sulla Comunicazione, Palermo, Italy ; 2 Lero, Maynooth University, Maynooth, Co. Kildare, Ireland ; 3 Department of Emergency Medicine, Hospital of South West Jutland, Esbjerg, Denmark ; 4 Dipartimento di Matematica e Informatica, Università di Palermo, Palermo, Italy

Keyword(s): Digital Health, Patient Empowerment, Conversational Agent, Tailored Health Communication, Artificial Intelligence, Big Data.

Abstract: Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Alfano, M.; Kellett, J.; Lenzitti, B. and Helfert, M. (2021). Proposed Use of a Conversational Agent for Patient Empowerment. In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up, ISBN 978-989-758-490-9; ISSN 2184-4305, pages 817-824. DOI: 10.5220/0010414408170824

@conference{scale-it-up21,
author={Marco Alfano. and John Kellett. and Biagio Lenzitti. and Markus Helfert.},
title={Proposed Use of a Conversational Agent for Patient Empowerment},
booktitle={Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up,},
year={2021},
pages={817-824},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010414408170824},
isbn={978-989-758-490-9},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up,
TI - Proposed Use of a Conversational Agent for Patient Empowerment
SN - 978-989-758-490-9
IS - 2184-4305
AU - Alfano, M.
AU - Kellett, J.
AU - Lenzitti, B.
AU - Helfert, M.
PY - 2021
SP - 817
EP - 824
DO - 10.5220/0010414408170824

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