Authors:
Frank Kirrane
1
;
Anne Mulvey
1
and
Michael Campion
2
Affiliations:
1
Galway University Hospitals, Ireland
;
2
National University of Ireland, Ireland
Keyword(s):
Clinical Information System, Maturity model, Continuous Quality Improvement, Critical care, IT success.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Cardiovascular Technologies
;
Computing and Telecommunications in Cardiology
;
Design and Development Methodologies for Healthcare IT
;
Evaluation and Use of Healthcare IT
;
Health Engineering and Technology Applications
;
Health Information Systems
;
Medical and Nursing Informatics
Abstract:
This study examines the development of a maturity model (MM) to help determine and monitor perceived improvement areas that would support the ongoing development of a locally customised hospital critical care Clinical Information System (CIS). The model arose from qualitative data collected from a critical care service in a large teaching hospital. The method involved a first principles examination of the priorities of a critical care service through a textual analysis of the documents considered by the hospital to underpin the strategic, professional and operational priorities of the service. These priorities form the dimensions of a MM, where a series of interviews with staff examine how the CIS can facilitate improvement along each dimension. The MM developed consists of seven dimensions, each illustrated along a percentage scale of increasing sophistication. This model is piloted in the critical care department which has been using a CIS for over four years. Results show tha
t the method proposed is suitable for the development of a CIS MM. The results of the pilot study highlight different individual perceptions on the current level of CIS maturity. The MM is also demonstrated as a tool to assess current performance, and guide ongoing CIS customisation effort.
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