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Authors: Amanda Puspanditaning Sejati and Deddy Suryana

Affiliation: Universitas Pendidikan Indonesia, Indonesia

Keyword(s): Genre Analysis, Complaint Genre, Systemic Functional Linguistics.

Abstract: This study examines the use of language in the genre of the complaints in public messages on the LAPOR! site in 2015. The main objectives of this study are to explore the generic structure and the linguistics features used in the complaint messages using SFL approach, and to describe the achievement of social function of the complaints messages that can be indicated from the generic structure and the linguistics features used by the LAPOR! site’s users. This research used descriptive qualitative method because it aims to illustrate the use of language with the natural data without any manipulation of the researcher. The data in this study were 40 complaining messages that were given to the responsible authorities to make solutions. Therefore, the complaining messages on this website were categorized as direct complaints. The results of this study indicated that a complaint genre in LAPOR! site had 9 stages and had several lexicogrammatical features. Focusing on the achievement of soc ial function, the entire of complaint messages can be understood as complaint activity, as reflected in its responses. The social function of complaint genre can be achieved because the complaint messages were supported by the effective generic structure and relevant linguistics features. (More)

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Paper citation in several formats:
Sejati, A. and Suryana, D. (2018). The Way of LAPOR! Site’s Users Communicate Complaints in 2015: The Study of Systemic Functional Linguistics. In The Tenth Conference on Applied Linguistics and The Second English Language Teaching and Technology Conference in collaboration with The First International Conference on Language, Literature, Culture, and Education - CONAPLIN and ICOLLITE; ISBN 978-989-758-332-2; ISSN 2184-3376, SciTePress, pages 14-18. DOI: 10.5220/0007161200140018

@conference{conaplin and icollite18,
author={Amanda Puspanditaning Sejati. and Deddy Suryana.},
title={The Way of LAPOR! Site’s Users Communicate Complaints in 2015: The Study of Systemic Functional Linguistics},
booktitle={The Tenth Conference on Applied Linguistics and The Second English Language Teaching and Technology Conference in collaboration with The First International Conference on Language, Literature, Culture, and Education - CONAPLIN and ICOLLITE},
year={2018},
pages={14-18},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007161200140018},
isbn={978-989-758-332-2},
issn={2184-3376},
}

TY - CONF

JO - The Tenth Conference on Applied Linguistics and The Second English Language Teaching and Technology Conference in collaboration with The First International Conference on Language, Literature, Culture, and Education - CONAPLIN and ICOLLITE
TI - The Way of LAPOR! Site’s Users Communicate Complaints in 2015: The Study of Systemic Functional Linguistics
SN - 978-989-758-332-2
IS - 2184-3376
AU - Sejati, A.
AU - Suryana, D.
PY - 2018
SP - 14
EP - 18
DO - 10.5220/0007161200140018
PB - SciTePress

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