Authors:
Wiwik Sulistiyowati
;
Isnaini Rodiyah
and
Ika Ratna Indra Astuti
Affiliation:
Universitas Muhammadiyah Sidoarjo, Indonesia
Keyword(s):
Balanced scorecard, performance measurement, small medium industry.
Abstract:
This research aims to know key indicators of performance measurement in Small and Medium Industry (SMI). The method mostly used in this research is the qualitative method with balanced scorecard concept approach. The study has seven indicators; these are Ability, Resources, Environment, Strategy, Process, Measurement, and analysis, innovation and learning. The result of research is significant indicators that important for performance measurement of small-medium industry are resources variable with leadership experience indicators in managing firms with 3.7 critical ratio value and ability variable with human resources management and resources useful with 3.55 critical ratio. Based on the result, in the real that development of small and medium industry depend on leadership or owner. Based on these results that in reality for the SMI developed based on leadership or owners. This is because the owner is indirectly the leader of the SMI, and all policies and rules based on the leader.
Thus, of course, the leader's experience in managing the highest scores is an essential indicator of SMI's performance. Based on these results, in reality, for SMI’s developed by leadership or owners.
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