Authors:
Olga Korableva
1
;
Thomas Durand
2
;
Olga Kalimullina
3
and
Irina Stepanova
4
Affiliations:
1
St. Petersburg State University, S-Petersburg, Russian Federation, Institute of Regional Economic Studies of Russian Academy of Science, Leading Researcher, S-Petersburg and Russian Federation
;
2
Conservatoire National des Arts et Métiers, Paris and France
;
3
The Bonch-Bruevich St. Petersburg State University of Telecommunications, St-Petersburg and Russian Federation
;
4
ITMO University, St-Petersburg and Russian Federation
Keyword(s):
MOOC (massive online open course), Interface, Usability, Usability Assessment Techniques.
Related
Ontology
Subjects/Areas/Topics:
Accessibility and Usability
;
Enterprise Information Systems
;
Human-Computer Interaction
;
Interface Design
Abstract:
In the modern world, more and more information systems are actively used in the educational process. Examples of such systems are platforms for hosting remote MOOC (massive online open course). However, multiple MOOCs are perceived differently by users and have various levels of completion. It was proved that the existing problems of such systems are related to the usability of their user interface. A number of techniques are used to investigate user satisfaction with the interface. Most of them evaluate, first of all, the user satisfaction index after the course completion or at the stage of prototype creation and testing. The authors of the article carried out a research of existing approaches and proposed their own methodology for the evaluation of user satisfaction with the interface design on the basis of questionnaires UMUX-Lite, SUS, Testbirds Company approach and the ISO standards. The study allowed identifying gaps in the design of each of the analyzed platforms and its perc
eption by users.
(More)